subordinate communication.
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external climate
This type of communication is where the manager is a subordinate to higher
management. Those at this higher level make decisions for a greater segment of the
organization than do the lower level managers.
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upward communication
,is abusive conduct that is threatening, humiliating, or intimidating in nature.
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bullying
Involves the action people take to satisfy unmet needs. It is the willingness to put
effort into achieving a goal or reward to decrease the tension caused by the need.
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motivation
This step includes an introduction of the person doing the handoff, their role in the
patient's care, and the unit they are calling from if the handoff occurs over the phone
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ISBAR (identification, situation, background, assessment, recommendation)
Defined as the process of allowing employees to have input and control over their
work and the ability to openly share suggestions and ideas about their work and the
organization as a whole.
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, employee empowerment
It is generally defined as the internal or external discord that results from differences
in ideas, values, or feelings between two or more people.
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conflict
This occurs when one party in a conflict attempts to pacify the other party or to focus
on agreements rather than differences.
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smoothing
Is a digital record of a patient's health history that may be made up of records from
many locations and/or sources, such as hospitals, providers, clinics, and public health
agencies.
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electronic health record (EHR)
The most informal communication network is often called?