WGU D075 Information Technology Management Essentials
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Mock Exam – Multiple Choice
1. Which of the following best describes the primary goal of IT governance?
A. To replace business leadership decisions
B. To align IT strategy with business objectives
C. To eliminate all IT risks
D. To reduce IT staffing costs
Explanation: IT governance ensures IT supports and aligns with organizational goals.
2. What is the main purpose of the SDLC?
A. To manage employee performance
B. To guide the development of information systems in structured phases
C. To eliminate the need for testing
D. To outsource IT functions
Explanation: SDLC provides a structured approach to system development.
3. Which phase of SDLC involves gathering user requirements?
A. Maintenance
B. Design
C. Implementation
D. Requirements analysis
Explanation: This phase defines what the system must do.
4. What is a key characteristic of Agile methodology?
A. Fixed requirements
B. Heavy documentation
C. Iterative development with continuous feedback
D. No testing phase
Explanation: Agile emphasizes flexibility and iteration.
5. Which ITIL process manages incidents to restore normal service?
A. Change management
B. Problem management
C. Incident management
D. Capacity management
Explanation: Incident management restores service quickly.
6. What is cloud computing primarily based on?
A. Physical servers owned by users
B. On-demand access to computing resources over the internet
C. Offline data storage
D. Manual data processing
Explanation: Cloud provides scalable remote resources.
,7. Which of the following is an example of a cybersecurity threat?
A. Software update
B. Data backup
C. Phishing attack
D. System patch
Explanation: Phishing is a malicious attempt to steal data.
8. What does ROI in IT projects measure?
A. Risk of infrastructure
B. Rate of implementation
C. Return on investment
D. Resource optimization index
Explanation: ROI measures financial benefit vs cost.
9. Which role is responsible for defining IT strategy?
A. System administrator
B. Help desk technician
C. Chief Information Officer (CIO)
D. Database analyst
Explanation: CIO leads IT strategic direction.
10. What is a firewall used for?
A. Data analysis
B. Blocking unauthorized network access
C. Software development
D. File compression
Explanation: Firewalls protect network security.
11. Which type of software is used to manage business processes?
A. System software
B. Utility software
C. Enterprise application software
D. Firmware
Explanation: ERP systems manage business operations.
12. What is the main purpose of risk management in IT?
A. Increase system complexity
B. Identify and mitigate potential threats
C. Remove all system users
D. Reduce software updates
Explanation: Risk management minimizes negative impacts.
13. Which is an example of a physical security control?
A. Encryption
B. Password policy
C. Biometric access control
D. Antivirus software
Explanation: Biometrics control physical access.
14. What does SaaS stand for?
A. System as a Service
B. Storage as a Service
C. Software as a Service
, D. Security as a Service
Explanation: SaaS delivers software via the cloud.
15. Which phase comes first in project management?
A. Execution
B. Closure
C. Monitoring
D. Initiation
Explanation: Projects begin with initiation.
16. What is a key function of IT project management?
A. Hardware repair
B. Ensuring projects are completed on time and within budget
C. Designing operating systems
D. Writing programming code only
Explanation: Project management focuses on delivery success.
17. What is data integrity?
A. Data encryption
B. Data backup
C. Accuracy and consistency of data
D. Data deletion
Explanation: Integrity ensures data is reliable.
18. Which of the following is a database?
A. Windows OS
B. Chrome browser
C. MySQL system
D. PowerPoint
Explanation: MySQL is a relational database system.
19. What is the purpose of change management in IT?
A. Delete old systems
B. Control and manage system changes safely
C. Increase system downtime
D. Avoid documentation
Explanation: Change management reduces disruption.
20. Which network type covers a small geographic area?
A. WAN
B. MAN
C. LAN
D. GAN
Explanation: LAN is used in offices or homes.
21. What is virtualization?
A. Physical hardware upgrade
B. Creating virtual versions of computing resources
C. Manual system installation
D. Data encryption method
Explanation: Virtualization simulates hardware/software.
22. Which of the following is an input device?
A. Monitor
OA Rapid Revision + Practice Test Newest Update 2026 |
Most Asked 200 Questions And Verified Answers | A+
Success Kit”
Mock Exam – Multiple Choice
1. Which of the following best describes the primary goal of IT governance?
A. To replace business leadership decisions
B. To align IT strategy with business objectives
C. To eliminate all IT risks
D. To reduce IT staffing costs
Explanation: IT governance ensures IT supports and aligns with organizational goals.
2. What is the main purpose of the SDLC?
A. To manage employee performance
B. To guide the development of information systems in structured phases
C. To eliminate the need for testing
D. To outsource IT functions
Explanation: SDLC provides a structured approach to system development.
3. Which phase of SDLC involves gathering user requirements?
A. Maintenance
B. Design
C. Implementation
D. Requirements analysis
Explanation: This phase defines what the system must do.
4. What is a key characteristic of Agile methodology?
A. Fixed requirements
B. Heavy documentation
C. Iterative development with continuous feedback
D. No testing phase
Explanation: Agile emphasizes flexibility and iteration.
5. Which ITIL process manages incidents to restore normal service?
A. Change management
B. Problem management
C. Incident management
D. Capacity management
Explanation: Incident management restores service quickly.
6. What is cloud computing primarily based on?
A. Physical servers owned by users
B. On-demand access to computing resources over the internet
C. Offline data storage
D. Manual data processing
Explanation: Cloud provides scalable remote resources.
,7. Which of the following is an example of a cybersecurity threat?
A. Software update
B. Data backup
C. Phishing attack
D. System patch
Explanation: Phishing is a malicious attempt to steal data.
8. What does ROI in IT projects measure?
A. Risk of infrastructure
B. Rate of implementation
C. Return on investment
D. Resource optimization index
Explanation: ROI measures financial benefit vs cost.
9. Which role is responsible for defining IT strategy?
A. System administrator
B. Help desk technician
C. Chief Information Officer (CIO)
D. Database analyst
Explanation: CIO leads IT strategic direction.
10. What is a firewall used for?
A. Data analysis
B. Blocking unauthorized network access
C. Software development
D. File compression
Explanation: Firewalls protect network security.
11. Which type of software is used to manage business processes?
A. System software
B. Utility software
C. Enterprise application software
D. Firmware
Explanation: ERP systems manage business operations.
12. What is the main purpose of risk management in IT?
A. Increase system complexity
B. Identify and mitigate potential threats
C. Remove all system users
D. Reduce software updates
Explanation: Risk management minimizes negative impacts.
13. Which is an example of a physical security control?
A. Encryption
B. Password policy
C. Biometric access control
D. Antivirus software
Explanation: Biometrics control physical access.
14. What does SaaS stand for?
A. System as a Service
B. Storage as a Service
C. Software as a Service
, D. Security as a Service
Explanation: SaaS delivers software via the cloud.
15. Which phase comes first in project management?
A. Execution
B. Closure
C. Monitoring
D. Initiation
Explanation: Projects begin with initiation.
16. What is a key function of IT project management?
A. Hardware repair
B. Ensuring projects are completed on time and within budget
C. Designing operating systems
D. Writing programming code only
Explanation: Project management focuses on delivery success.
17. What is data integrity?
A. Data encryption
B. Data backup
C. Accuracy and consistency of data
D. Data deletion
Explanation: Integrity ensures data is reliable.
18. Which of the following is a database?
A. Windows OS
B. Chrome browser
C. MySQL system
D. PowerPoint
Explanation: MySQL is a relational database system.
19. What is the purpose of change management in IT?
A. Delete old systems
B. Control and manage system changes safely
C. Increase system downtime
D. Avoid documentation
Explanation: Change management reduces disruption.
20. Which network type covers a small geographic area?
A. WAN
B. MAN
C. LAN
D. GAN
Explanation: LAN is used in offices or homes.
21. What is virtualization?
A. Physical hardware upgrade
B. Creating virtual versions of computing resources
C. Manual system installation
D. Data encryption method
Explanation: Virtualization simulates hardware/software.
22. Which of the following is an input device?
A. Monitor
