WGU D351 FINAL EXAM COMPREHENSIVE QUESTIONS AND
PRACTICE CORRECT ANSWERS
MOST TESTED 80 QUESTIONS / CERTIFIED STUDY SOLUTIONS
GRADE A+ REVISION MOCK 2026 UPDATE
What are six major trends influencing the work environment? (correct answer)
1. Increase in global competition.
2. Cost and benefits of human resource utilization.
3. Productivity and performance changes.
4. Pace and complexity of organizational change.
5. Workplace system dysfunctions and restructuring.
6. Societal and demographic trends.
Definition of culture – (correct answer)
A system of shared beliefs, values, and norms that guide behavior within an organization.
1. What is organizational behavior primarily concerned with? – (correct answer)
Understanding how individuals and groups act within organizations.
2. What is motivation in the workplace? – (correct answer)
The internal process that directs, energizes, and sustains goal-directed behavior.
3. What is Maslow’s hierarchy of needs primarily used to explain? – (correct answer)
Human motivation through different levels of needs from basic to self-actualization.
4. What is leadership? – (correct answer)
The process of influencing others to achieve organizational goals.
5. What is the difference between management and leadership? – (correct answer)
Management focuses on control and processes, while leadership focuses on influence and
vision.
, 6. What is organizational culture? – (correct answer)
Shared values, beliefs, and assumptions that shape behavior in an organization.
7. What is job satisfaction? – (correct answer)
A positive emotional state resulting from the evaluation of one’s job or job experiences.
8. What is emotional intelligence? – (correct answer)
The ability to understand and manage one’s own emotions and those of others.
9. What is groupthink? – (correct answer)
A decision-making problem where group members prioritize consensus over critical
thinking.
10. What is conflict in organizations? – (correct answer)
A process where one party perceives that its interests are being opposed or negatively
affected.
11. What is organizational change? – (correct answer)
The process of modifying structures, processes, or behavior within an organization.
12. What is resistance to change? – (correct answer)
Any behavior that acts to delay or disrupt implementation of change initiatives.
13. What is communication in organizations? – (correct answer)
The transfer and understanding of meaning between members of an organization.
14. What is the grapevine communication system? – (correct answer)
An informal communication network within an organization.
PRACTICE CORRECT ANSWERS
MOST TESTED 80 QUESTIONS / CERTIFIED STUDY SOLUTIONS
GRADE A+ REVISION MOCK 2026 UPDATE
What are six major trends influencing the work environment? (correct answer)
1. Increase in global competition.
2. Cost and benefits of human resource utilization.
3. Productivity and performance changes.
4. Pace and complexity of organizational change.
5. Workplace system dysfunctions and restructuring.
6. Societal and demographic trends.
Definition of culture – (correct answer)
A system of shared beliefs, values, and norms that guide behavior within an organization.
1. What is organizational behavior primarily concerned with? – (correct answer)
Understanding how individuals and groups act within organizations.
2. What is motivation in the workplace? – (correct answer)
The internal process that directs, energizes, and sustains goal-directed behavior.
3. What is Maslow’s hierarchy of needs primarily used to explain? – (correct answer)
Human motivation through different levels of needs from basic to self-actualization.
4. What is leadership? – (correct answer)
The process of influencing others to achieve organizational goals.
5. What is the difference between management and leadership? – (correct answer)
Management focuses on control and processes, while leadership focuses on influence and
vision.
, 6. What is organizational culture? – (correct answer)
Shared values, beliefs, and assumptions that shape behavior in an organization.
7. What is job satisfaction? – (correct answer)
A positive emotional state resulting from the evaluation of one’s job or job experiences.
8. What is emotional intelligence? – (correct answer)
The ability to understand and manage one’s own emotions and those of others.
9. What is groupthink? – (correct answer)
A decision-making problem where group members prioritize consensus over critical
thinking.
10. What is conflict in organizations? – (correct answer)
A process where one party perceives that its interests are being opposed or negatively
affected.
11. What is organizational change? – (correct answer)
The process of modifying structures, processes, or behavior within an organization.
12. What is resistance to change? – (correct answer)
Any behavior that acts to delay or disrupt implementation of change initiatives.
13. What is communication in organizations? – (correct answer)
The transfer and understanding of meaning between members of an organization.
14. What is the grapevine communication system? – (correct answer)
An informal communication network within an organization.
