Test Bank for Police Administration,
11th Edition Cordner (All Chapters
included) Question and Answer | A+
Guaranteed | 2026/2027 Exam Study
Guide
‣ Groups in which members develop close, personal, and enduring face-to-face
relationships based on frequent and meaningful interaction are referred to as ________
groups. -✓✓primary
‣ It is the police administrator's function to create a dynamic equilibrium between
change and ________. -✓✓stability
‣ As police departments grow in size, there is a tendency to ________. -
✓✓depersonalize messages
‣ People do not see themselves directly. They see what is reflected in the behavior of
significant others toward them. This is known as the ________. -✓✓looking-glass self
‣ If a message is ________ improperly it will not be understood. -✓✓decoded
‣ The social/psychological process of trying on, adopting, and becoming committed to
certain new attitudes or behaviors is known as ________. -✓✓internalization
‣ Whether a manager deals with root causes rather than the symptoms of a problem will
depend primarily on the accuracy of one's ________. -✓✓diagnosis
‣ A major variable influencing the encoding process is the ________. -✓✓personality of
the sender
‣ Groups can create barriers to communication when they ________. -✓✓emphasize
the differences and the superiority of their own position
‣ In the past, many organizations concentrated on race and ethnicity from a ________. -
✓✓compliance perspective
‣ Maintenance-related roles call for behaviors designated to ________. -✓✓develop the
group
, ‣ Those who venerate the status quo are tenacious when it comes to ________. -
✓✓resisting change
‣ A structural component of informal groups is ________. -✓✓status
‣ Characteristics of an effective team leader include ________. -✓✓A&C
the facilitation of open communications and demonstrating sensitive to cultural
differences
‣ Managers who deliberately set out to change the status quo by charting a new course
of action are best described as ________. -✓✓proactive
‣ The four C's of team membership include ________. -✓✓contribute
‣ A climate for planned change is created when recognition of the need for change is
coupled with a heightened sense of ________. -✓✓dissatisfaction
‣ One of the recommended elements stressed in the process of implementing change is
________. -✓✓participatory management
‣ In complex task-oriented organizations, managers play a unique role because they
function as a superior in one group and subordinate in another. As a result, they are
viewed as a linking pin as described by ________. -✓✓Rensis Likert
‣ There are ________ basic types of social norms. -✓✓4
‣ An effective police administrator never forgets that human beings are viewed as
________. -✓✓Social Animals
‣ The first step in any planned change effort is identifying the real problem, known as
________. -✓✓Scanning
‣ Police Administrators must respond to change and at the same time maintain
organizational stability. This is called ________. -✓✓Dynamic Equilibrium
‣ Unrecognized conflict is viewed as being ________. -✓✓Latent
‣ Heuristic decisions are ________. -✓✓gut-level choices based on intuition and
personal judgement
‣ ________ is a highly valued state of affairs that two or more parties engaged in
conflict desire but that cannot be achieved without the cooperation of both or all of them.
-✓✓Superordinate goal
11th Edition Cordner (All Chapters
included) Question and Answer | A+
Guaranteed | 2026/2027 Exam Study
Guide
‣ Groups in which members develop close, personal, and enduring face-to-face
relationships based on frequent and meaningful interaction are referred to as ________
groups. -✓✓primary
‣ It is the police administrator's function to create a dynamic equilibrium between
change and ________. -✓✓stability
‣ As police departments grow in size, there is a tendency to ________. -
✓✓depersonalize messages
‣ People do not see themselves directly. They see what is reflected in the behavior of
significant others toward them. This is known as the ________. -✓✓looking-glass self
‣ If a message is ________ improperly it will not be understood. -✓✓decoded
‣ The social/psychological process of trying on, adopting, and becoming committed to
certain new attitudes or behaviors is known as ________. -✓✓internalization
‣ Whether a manager deals with root causes rather than the symptoms of a problem will
depend primarily on the accuracy of one's ________. -✓✓diagnosis
‣ A major variable influencing the encoding process is the ________. -✓✓personality of
the sender
‣ Groups can create barriers to communication when they ________. -✓✓emphasize
the differences and the superiority of their own position
‣ In the past, many organizations concentrated on race and ethnicity from a ________. -
✓✓compliance perspective
‣ Maintenance-related roles call for behaviors designated to ________. -✓✓develop the
group
, ‣ Those who venerate the status quo are tenacious when it comes to ________. -
✓✓resisting change
‣ A structural component of informal groups is ________. -✓✓status
‣ Characteristics of an effective team leader include ________. -✓✓A&C
the facilitation of open communications and demonstrating sensitive to cultural
differences
‣ Managers who deliberately set out to change the status quo by charting a new course
of action are best described as ________. -✓✓proactive
‣ The four C's of team membership include ________. -✓✓contribute
‣ A climate for planned change is created when recognition of the need for change is
coupled with a heightened sense of ________. -✓✓dissatisfaction
‣ One of the recommended elements stressed in the process of implementing change is
________. -✓✓participatory management
‣ In complex task-oriented organizations, managers play a unique role because they
function as a superior in one group and subordinate in another. As a result, they are
viewed as a linking pin as described by ________. -✓✓Rensis Likert
‣ There are ________ basic types of social norms. -✓✓4
‣ An effective police administrator never forgets that human beings are viewed as
________. -✓✓Social Animals
‣ The first step in any planned change effort is identifying the real problem, known as
________. -✓✓Scanning
‣ Police Administrators must respond to change and at the same time maintain
organizational stability. This is called ________. -✓✓Dynamic Equilibrium
‣ Unrecognized conflict is viewed as being ________. -✓✓Latent
‣ Heuristic decisions are ________. -✓✓gut-level choices based on intuition and
personal judgement
‣ ________ is a highly valued state of affairs that two or more parties engaged in
conflict desire but that cannot be achieved without the cooperation of both or all of them.
-✓✓Superordinate goal
