when undertaking a Lean Six Sigma project?
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Voice of the Business, VOB
Kaizen is a Japanese word suggesting _______________ .
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continuous improvement
Lean is primarily limited to manufacturing processes.
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It applies to all functional areas of business.
A well designed process should not produce output that varies around a process
target. All output should be positioned exactly at the target.
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Output variability is inevitable in all processes.
Sigma is a statistical term that measures ______________ .
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variation
Restaurants should set a Six Sigma standard for customer satisfaction.
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False - This would mean 3.4 dissatisfied customers per million meals served.
This would be a very costly goal to achieve.
Which of the following is true about establishing a Six Sigma standard for a
process.