MGT 300 Exam 1 (Chapters 1, 2, 3 & 4)
Questions And Answers
/. 6 Parts of the Management Process - Answer-1. Input
2. Planning
3. Organizing
4. Leading
5. Controlling
6. Output
/.Controlling - Answer-the process of determining the ways and means of following-up to
ensure that actual performance is leading to goal attainment.
/.Output - Answer-Efficient & effective performance, Products and/or services desired by
customers
/.Leading - Answer-refers to utilizing influence to motivate employees to achieve goals.
/.Organizing - Answer-the management function of determining the resources and
activities required to achieve the organization's objectives and combining them to create
a formal structure, assigning responsibility, and delegating authority to carry out
assignments
/.Planning - Answer-the process of setting goals and determining the actions necessary
to attain them. Thus, planning involves determining the "what" and the "how."
/.Input - Answer-Human Capital, Financial Capital, Raw Materials, Technological,
Information
/.What are the levels of management? - Answer-1. Top
2. Middle
3. First-Line
/.Top Management - Answer-CEO's, CIO's, Presidents
/.Middle Management - Answer-VP, Division Heads, Directors
/.First-Line Management - Answer-Supervisors, Foreman, Team Leaders, Coaches
/.What are the Organizational Functions & Management Types? - Answer-1. Primary
Functions
2. Support Functions
, 3. General/Functional Managers
/.What are the Primary Functions? - Answer-1. Operations: production, manufacturing,
or the generation of service
2. Marketing: distribution, promotion, sales
3. Finance: acquisition and use of funds, budgeting
/.Support Functions - Answer-Organizational functions necessary to keep the primary
organizational functions operating effectively.
/.General/Functional Managers - Answer-Managers responsible for any one primary of
support function, such as human resources.
/.What are the Managerial Skills? - Answer-1. Conceptual
2. Technical
3. Human Relations
/.What are Conceptual Skills? - Answer-The mental ability acquire, analyze and interpret
information received and various sources and to make complex decisions.
/.What are Technical Skills? - Answer-include the ability to use the knowledge, tools,
and techniques of a specific discipline or field,
/.What are Human Relations Skills? - Answer-The ability required to understand other
people and interact effectively with them.
/.What are the Managerial Roles? - Answer-1. Interpersonal
2. Informational
3. Decisional
/.Interpersonal Roles - Answer-Involves working directly with other people. Ex.
Superiors, peers
/.Informational Roles - Answer-Require a manager to receive important information and
disseminate it among the appropriate people (stakeholders).
/.Decisional Roles - Answer-Involves making decisions that affect people Ex. employees
and customers.
/.What are the Interpersonal Roles? - Answer-1. Figurehead
2. Leader
3. Liaison
/.Figurehead - Answer-Performs ceremonial activities, attends social functions, greet
visitors. (Attends annual meeting)
Questions And Answers
/. 6 Parts of the Management Process - Answer-1. Input
2. Planning
3. Organizing
4. Leading
5. Controlling
6. Output
/.Controlling - Answer-the process of determining the ways and means of following-up to
ensure that actual performance is leading to goal attainment.
/.Output - Answer-Efficient & effective performance, Products and/or services desired by
customers
/.Leading - Answer-refers to utilizing influence to motivate employees to achieve goals.
/.Organizing - Answer-the management function of determining the resources and
activities required to achieve the organization's objectives and combining them to create
a formal structure, assigning responsibility, and delegating authority to carry out
assignments
/.Planning - Answer-the process of setting goals and determining the actions necessary
to attain them. Thus, planning involves determining the "what" and the "how."
/.Input - Answer-Human Capital, Financial Capital, Raw Materials, Technological,
Information
/.What are the levels of management? - Answer-1. Top
2. Middle
3. First-Line
/.Top Management - Answer-CEO's, CIO's, Presidents
/.Middle Management - Answer-VP, Division Heads, Directors
/.First-Line Management - Answer-Supervisors, Foreman, Team Leaders, Coaches
/.What are the Organizational Functions & Management Types? - Answer-1. Primary
Functions
2. Support Functions
, 3. General/Functional Managers
/.What are the Primary Functions? - Answer-1. Operations: production, manufacturing,
or the generation of service
2. Marketing: distribution, promotion, sales
3. Finance: acquisition and use of funds, budgeting
/.Support Functions - Answer-Organizational functions necessary to keep the primary
organizational functions operating effectively.
/.General/Functional Managers - Answer-Managers responsible for any one primary of
support function, such as human resources.
/.What are the Managerial Skills? - Answer-1. Conceptual
2. Technical
3. Human Relations
/.What are Conceptual Skills? - Answer-The mental ability acquire, analyze and interpret
information received and various sources and to make complex decisions.
/.What are Technical Skills? - Answer-include the ability to use the knowledge, tools,
and techniques of a specific discipline or field,
/.What are Human Relations Skills? - Answer-The ability required to understand other
people and interact effectively with them.
/.What are the Managerial Roles? - Answer-1. Interpersonal
2. Informational
3. Decisional
/.Interpersonal Roles - Answer-Involves working directly with other people. Ex.
Superiors, peers
/.Informational Roles - Answer-Require a manager to receive important information and
disseminate it among the appropriate people (stakeholders).
/.Decisional Roles - Answer-Involves making decisions that affect people Ex. employees
and customers.
/.What are the Interpersonal Roles? - Answer-1. Figurehead
2. Leader
3. Liaison
/.Figurehead - Answer-Performs ceremonial activities, attends social functions, greet
visitors. (Attends annual meeting)
