WGU C720 Operations and Supply
Chain Management Exam | Questions
with 100% Correct| Verified Answers
Latest Update 2026/2027
Operations Management - CORRECT ANSWER-The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - CORRECT ANSWER-A good is
tangible and a service is not
Resources - CORRECT ANSWER-People, Capital, and Materials
Product Design - CORRECT ANSWER-The determination of the characteristics, features, and performance
of the product
Product Technology - CORRECT ANSWER-The application of knowledge to improve the product
Process - CORRECT ANSWER-Describes how to accomplish a task
Process Design - CORRECT ANSWER-Describes how a product is made
Process Technology - CORRECT ANSWER-The application of knowledge to improve a process
Teamwork Approach - CORRECT ANSWER-In managing operation can help solve quality and productivity
problems
Strategy - CORRECT ANSWER-Consists of the organizational goals and the methods for implementing the
goals, called key procedures
, Business Process - CORRECT ANSWER-A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Plan - CORRECT ANSWER-List of actions that management expects to take
Organizational Structure - CORRECT ANSWER-The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Relative Advantage - CORRECT ANSWER-The difference between the lowest cost producer and the next
lower cost producer
Ethics - CORRECT ANSWER-A sense of what is right and what is wrong that guide behavior
Sustainability - CORRECT ANSWER-Reflects the efforts organizations are expected to make to balance
their interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage - CORRECT ANSWER-A capability that customers value, such as short delivery
lead-time or high product quality that gives an organization an edge against its competition
Market Share - CORRECT ANSWER-A company's sales divided by the sales of all companies in its industry
Product Development - CORRECT ANSWER-A teamwork oriented process that begins with the
organization's strategy and analysis of the markets as inputs
Supply Chain - CORRECT ANSWER-Commonly used to refer to the network of organizations that
participate in producing goods or producing services
Focal Firm - CORRECT ANSWER-Directs the flow of information much like a conductor coordinates the
activities of an orchestra
Chain Management Exam | Questions
with 100% Correct| Verified Answers
Latest Update 2026/2027
Operations Management - CORRECT ANSWER-The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - CORRECT ANSWER-A good is
tangible and a service is not
Resources - CORRECT ANSWER-People, Capital, and Materials
Product Design - CORRECT ANSWER-The determination of the characteristics, features, and performance
of the product
Product Technology - CORRECT ANSWER-The application of knowledge to improve the product
Process - CORRECT ANSWER-Describes how to accomplish a task
Process Design - CORRECT ANSWER-Describes how a product is made
Process Technology - CORRECT ANSWER-The application of knowledge to improve a process
Teamwork Approach - CORRECT ANSWER-In managing operation can help solve quality and productivity
problems
Strategy - CORRECT ANSWER-Consists of the organizational goals and the methods for implementing the
goals, called key procedures
, Business Process - CORRECT ANSWER-A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Plan - CORRECT ANSWER-List of actions that management expects to take
Organizational Structure - CORRECT ANSWER-The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Relative Advantage - CORRECT ANSWER-The difference between the lowest cost producer and the next
lower cost producer
Ethics - CORRECT ANSWER-A sense of what is right and what is wrong that guide behavior
Sustainability - CORRECT ANSWER-Reflects the efforts organizations are expected to make to balance
their interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage - CORRECT ANSWER-A capability that customers value, such as short delivery
lead-time or high product quality that gives an organization an edge against its competition
Market Share - CORRECT ANSWER-A company's sales divided by the sales of all companies in its industry
Product Development - CORRECT ANSWER-A teamwork oriented process that begins with the
organization's strategy and analysis of the markets as inputs
Supply Chain - CORRECT ANSWER-Commonly used to refer to the network of organizations that
participate in producing goods or producing services
Focal Firm - CORRECT ANSWER-Directs the flow of information much like a conductor coordinates the
activities of an orchestra
