D469 WGU EXAM QUESTIONS AND
VERIFIED CORRECT ANSWERS
GRADED A+ [LATEST 2026-2027] 100%
GUARANTEED PASS
Fitness for use - CORRECT ANSWER-Is how well the product or service does what it is supposed
to.
quality of design - CORRECT ANSWER-Involves designing quality characteristics into a product or
service.
performance - CORRECT ANSWER-The basic operating characteristics of a product; for example,
how well a car handles or its gas mileage.
Features - CORRECT ANSWER-The "extra" items added to the basic features, such as a stereo CD
or a leather interior in a car.
Reliability - CORRECT ANSWER-The probability that a product will operate properly within an
expected time frame; that is, that a TV will work without repair for about seven years.
, Conformance - CORRECT ANSWER-The degree to which a product meets preestablished
standards.
Durability - CORRECT ANSWER-How long the product lasts; its life span before replacement.
Serviceability - CORRECT ANSWER-The ease of getting repairs, the speed of repairs, and the
courtesy and competence of the repair person.
Aesthetics - CORRECT ANSWER-How a product looks, feels, sounds, smells, or tastes.
Safety - CORRECT ANSWER-Assurance that the customer will not suffer injury or harm from a
product; an especially important consideration for automobiles.
Other perceptions - CORRECT ANSWER-subjective perceptions based on brand name,
advertising, etc.
Time and timeliness - CORRECT ANSWER-how long must a customer wait for service, and is it
completed on time?
Completeness - CORRECT ANSWER-means that all the information that is necessary for faithful
representation is provided
ISO 9000 - CORRECT ANSWER-the common name given to quality management and assurance
standards
ISO 14000 - CORRECT ANSWER-a family of generic standards for environmental management
established by the International Organization for Standardization
ISO 50001 - CORRECT ANSWER-Environmental standards for improving energy performance
VERIFIED CORRECT ANSWERS
GRADED A+ [LATEST 2026-2027] 100%
GUARANTEED PASS
Fitness for use - CORRECT ANSWER-Is how well the product or service does what it is supposed
to.
quality of design - CORRECT ANSWER-Involves designing quality characteristics into a product or
service.
performance - CORRECT ANSWER-The basic operating characteristics of a product; for example,
how well a car handles or its gas mileage.
Features - CORRECT ANSWER-The "extra" items added to the basic features, such as a stereo CD
or a leather interior in a car.
Reliability - CORRECT ANSWER-The probability that a product will operate properly within an
expected time frame; that is, that a TV will work without repair for about seven years.
, Conformance - CORRECT ANSWER-The degree to which a product meets preestablished
standards.
Durability - CORRECT ANSWER-How long the product lasts; its life span before replacement.
Serviceability - CORRECT ANSWER-The ease of getting repairs, the speed of repairs, and the
courtesy and competence of the repair person.
Aesthetics - CORRECT ANSWER-How a product looks, feels, sounds, smells, or tastes.
Safety - CORRECT ANSWER-Assurance that the customer will not suffer injury or harm from a
product; an especially important consideration for automobiles.
Other perceptions - CORRECT ANSWER-subjective perceptions based on brand name,
advertising, etc.
Time and timeliness - CORRECT ANSWER-how long must a customer wait for service, and is it
completed on time?
Completeness - CORRECT ANSWER-means that all the information that is necessary for faithful
representation is provided
ISO 9000 - CORRECT ANSWER-the common name given to quality management and assurance
standards
ISO 14000 - CORRECT ANSWER-a family of generic standards for environmental management
established by the International Organization for Standardization
ISO 50001 - CORRECT ANSWER-Environmental standards for improving energy performance
