GALEN NUR 210 FINAL TEST 2026 QUESTIONS WITH
CORRECT ANSWERS GRADED A+
● Describe the attributes of person-centered care and how it impacts healthcare. Answer: -
Respect patient values/preferences - Coordination/integration of care - Information and
education - Physical comfort - Emotional support - Involvement of family/friends - Continuity of
care - Access to care Impacts: therapeutic relationships & clinically appropriate care
● What are the benefits and challenges of patient-centered care?. Answer: - Benefits – better
outcomes, improved satisfaction scores (patient & staff) - Challenges – takes more time,
balancing evidence-based practice and PCC
● Role of the nurse and delivery of nursing care in PCC. Answer: • Relational lens • Care
delivery - assess, implement interventions, etc. (plan of care) • Information and education •
Care coordination • Structural integration of health services
● Describe effective communication and how it impacts team processes and outcomes.
Answer: • Are vital for patient safety. • Enable team members to effectively relay information,
build trust, and provide reassurance and emotional support. • Are the mechanisms by which
most TeamSTEPPS strategies and tools are executed.
● Why is effective communication important?. Answer: • Joint Commission data identify
communication failures as a common cause of sentinel events. • AHRQ-funded research
identifies communication and inadequate information transfer as the top two causes of
medical errors. • Diagnostic errors are common, harmful, and often the result of
communication breakdowns.
● What are the communication categories?. Answer: • Verbal: Spoken words or written
symbols • Nonverbal: All communication that is not spoken or written (e.g., gestures, eye
contact, facial expressions) • Symbolic: Incorporates art and music to enhance meaning •
Metacommunication: Context of the message
● What are the standards of effective communication?. Answer: - Complete, clear, brief,
timely, and respectful
● What are some communication challenges?. Answer: - Language barriers - Distractions,
stress, & fatigue - Physical proximity - Personalities - Workload - Differing backgrounds,
vocabularies, & priorities - Varying communication styles - Conflict - Lack of information
, verification - Shift change
● What is SBAR?. Answer: - Situation: What is going on with the patient? - Background: What
is the clinical background and context? - Assessment: What do I think the problem? -
Recommendation or request: What would I recommend to you? What do I need from you?
● What is check back (closed-loop)?. Answer: - Sender initiates a message - Receiver
accepts the message - Receiver confirms what was communicated - Sender verifies that the
message was received
● Identify the types of collaboration found in healthcare. Answer: - Nurse-Patient -
Nurse-Nurse (Intraprofessional) - Interorganizational - Interprofessional
● What's the nursing process?. Answer: 1. Assessment 2. Diagnosis 3. Outcomes
identification 4. Planning 5. Implementation 6. Evaluation
● Nurse-Nurse Collaboration. Answer: Happens in all levels of nursing and in various types of
practice • Mentoring the novice by the expert • Shared governance allows nurses to be more
involved in the decision-making process
● Interorganizational Collaboration. Answer: Pooling resources and information benefits both
patients and communities and is important to today's healthcare environment.
● Interprofessional Collaboration. Answer: - Working across professional disciplines/roles to
optimize patient care is an expectation in health care delivery. - Individual areas of expertise
are represented and allow for diverse perspectives to be considered - Influenced by
professional orientation (e.g., nursing, medicine, pharmacy, physical therapy, social work)
● Attributes necessary for effective interprofessional collaboration:. Answer: 1. Values and
ethics – application of these in practice by individuals and the team 2. Roles and
responsibilities – communicating and understanding each role and what is within their
scope/responsibility 3. Communication – using a common language that is safe and effective
for all involved 4. Teams and teamwork – shared accountability, problem solving, and decision
making
● Define safety. Answer: Minimizing the risk of harm to patients and providers through both
system effectiveness and individual performance
● Define Adverse Event. Answer: Unintended harm by an act of commission or omission
rather than as the result of the disease process
CORRECT ANSWERS GRADED A+
● Describe the attributes of person-centered care and how it impacts healthcare. Answer: -
Respect patient values/preferences - Coordination/integration of care - Information and
education - Physical comfort - Emotional support - Involvement of family/friends - Continuity of
care - Access to care Impacts: therapeutic relationships & clinically appropriate care
● What are the benefits and challenges of patient-centered care?. Answer: - Benefits – better
outcomes, improved satisfaction scores (patient & staff) - Challenges – takes more time,
balancing evidence-based practice and PCC
● Role of the nurse and delivery of nursing care in PCC. Answer: • Relational lens • Care
delivery - assess, implement interventions, etc. (plan of care) • Information and education •
Care coordination • Structural integration of health services
● Describe effective communication and how it impacts team processes and outcomes.
Answer: • Are vital for patient safety. • Enable team members to effectively relay information,
build trust, and provide reassurance and emotional support. • Are the mechanisms by which
most TeamSTEPPS strategies and tools are executed.
● Why is effective communication important?. Answer: • Joint Commission data identify
communication failures as a common cause of sentinel events. • AHRQ-funded research
identifies communication and inadequate information transfer as the top two causes of
medical errors. • Diagnostic errors are common, harmful, and often the result of
communication breakdowns.
● What are the communication categories?. Answer: • Verbal: Spoken words or written
symbols • Nonverbal: All communication that is not spoken or written (e.g., gestures, eye
contact, facial expressions) • Symbolic: Incorporates art and music to enhance meaning •
Metacommunication: Context of the message
● What are the standards of effective communication?. Answer: - Complete, clear, brief,
timely, and respectful
● What are some communication challenges?. Answer: - Language barriers - Distractions,
stress, & fatigue - Physical proximity - Personalities - Workload - Differing backgrounds,
vocabularies, & priorities - Varying communication styles - Conflict - Lack of information
, verification - Shift change
● What is SBAR?. Answer: - Situation: What is going on with the patient? - Background: What
is the clinical background and context? - Assessment: What do I think the problem? -
Recommendation or request: What would I recommend to you? What do I need from you?
● What is check back (closed-loop)?. Answer: - Sender initiates a message - Receiver
accepts the message - Receiver confirms what was communicated - Sender verifies that the
message was received
● Identify the types of collaboration found in healthcare. Answer: - Nurse-Patient -
Nurse-Nurse (Intraprofessional) - Interorganizational - Interprofessional
● What's the nursing process?. Answer: 1. Assessment 2. Diagnosis 3. Outcomes
identification 4. Planning 5. Implementation 6. Evaluation
● Nurse-Nurse Collaboration. Answer: Happens in all levels of nursing and in various types of
practice • Mentoring the novice by the expert • Shared governance allows nurses to be more
involved in the decision-making process
● Interorganizational Collaboration. Answer: Pooling resources and information benefits both
patients and communities and is important to today's healthcare environment.
● Interprofessional Collaboration. Answer: - Working across professional disciplines/roles to
optimize patient care is an expectation in health care delivery. - Individual areas of expertise
are represented and allow for diverse perspectives to be considered - Influenced by
professional orientation (e.g., nursing, medicine, pharmacy, physical therapy, social work)
● Attributes necessary for effective interprofessional collaboration:. Answer: 1. Values and
ethics – application of these in practice by individuals and the team 2. Roles and
responsibilities – communicating and understanding each role and what is within their
scope/responsibility 3. Communication – using a common language that is safe and effective
for all involved 4. Teams and teamwork – shared accountability, problem solving, and decision
making
● Define safety. Answer: Minimizing the risk of harm to patients and providers through both
system effectiveness and individual performance
● Define Adverse Event. Answer: Unintended harm by an act of commission or omission
rather than as the result of the disease process
