MGT 3013 EXAM 1 QUESTIONS & ANSWERS| 2026
What are the four functions of management? - Answers - • Planning
• Organizing
• Leading
• Controlling
What is the definition of an organization? - Answers - A social entity that is goal directed
and deliberately structured
What is effectiveness? - Answers - The degree to which the organization achieves a
stated goal or
succeeds in accomplishing what it tries to do
What is efficiency? - Answers - The amount of resources used to achieve an
organizational goal
What is organizational performance? - Answers - The attainment of organizational goals
by using resources in an
efficient and effective manner
Which skills are more important for individual contributors? - Answers - 15% conceptual
skills, 35% human skills, 50% technical skills
Which skills are more important for managers? - Answers - 35% conceptual skills, 50%
human skills, 15% technical skills
What is a role? - Answers - A set of expectations for a manager's behavior
What are the three main categories of manager roles? - Answers - • Informational
• Interpersonal
• Decisional
What are the interpersonal roles of managers? - Answers - • Figurehead
• Leader
• Liaison
What are the decisional roles of managers? - Answers - • Entrepreneur
• Disturbance handler
• Resource allocator
• Negotiator
Innovation - Answers - Innovations in products, services, management systems,
productions processes, corporate values, and other aspects of the organization are
what keep companies growing, changing, and thriving. Without innovation, no company
, can survive over the long run. Innovation has become the new imperative, despite the
need for companies to control costs in today's economy.
What are the informational roles of managers? - Answers - • Monitor
• Disseminator
• Spokesperson
Critical management missteps - Answers - Lack of Communication
What is a liaison - Answers - The liaison role is the development of information sources
both inside and outside the organizations
What is a negotiator - Answers - The negotiator role involves representing the team or
department's interests during negotiation of budgets, union contracts and purchases.
Conceptual skill - Answers - The cognitive ability to see the organization as a whole and
the relationships among its parts.
Controlling - Answers - Is concerned with monitoring employees' activities, keeping the
organization on track toward meeting its goals and making corrections as necessary.
Effectiveness - Answers - The degree to which the organization achieves a stated goal.
Efficiency - Answers - The amount of resources—raw materials, money, and people—
used to produce a desired volume of output.
First-line manager - Answers - A manager who is at the first or second level of the
hierarchy and is directly responsible for overseeing a group of production employees.
Functional manager (Horizontal) - Answers - A manager responsible for a department
that performs a single functional task, such as finance or marketing.
General manager (Horizontal) - Answers - A manager responsible for several
departments that perform different functions.
Human skill - Answers - A manager's ability to work with and through other people and
to work effectively as part of a group.
Leading - Answers - Using influence to motivate employees to achieve the
organization's goals.
Management - Answers - The attainment of organizational goals in an effective and
efficient manner through planning, organizing, leading, and controlling organizational
resources.
What are the four functions of management? - Answers - • Planning
• Organizing
• Leading
• Controlling
What is the definition of an organization? - Answers - A social entity that is goal directed
and deliberately structured
What is effectiveness? - Answers - The degree to which the organization achieves a
stated goal or
succeeds in accomplishing what it tries to do
What is efficiency? - Answers - The amount of resources used to achieve an
organizational goal
What is organizational performance? - Answers - The attainment of organizational goals
by using resources in an
efficient and effective manner
Which skills are more important for individual contributors? - Answers - 15% conceptual
skills, 35% human skills, 50% technical skills
Which skills are more important for managers? - Answers - 35% conceptual skills, 50%
human skills, 15% technical skills
What is a role? - Answers - A set of expectations for a manager's behavior
What are the three main categories of manager roles? - Answers - • Informational
• Interpersonal
• Decisional
What are the interpersonal roles of managers? - Answers - • Figurehead
• Leader
• Liaison
What are the decisional roles of managers? - Answers - • Entrepreneur
• Disturbance handler
• Resource allocator
• Negotiator
Innovation - Answers - Innovations in products, services, management systems,
productions processes, corporate values, and other aspects of the organization are
what keep companies growing, changing, and thriving. Without innovation, no company
, can survive over the long run. Innovation has become the new imperative, despite the
need for companies to control costs in today's economy.
What are the informational roles of managers? - Answers - • Monitor
• Disseminator
• Spokesperson
Critical management missteps - Answers - Lack of Communication
What is a liaison - Answers - The liaison role is the development of information sources
both inside and outside the organizations
What is a negotiator - Answers - The negotiator role involves representing the team or
department's interests during negotiation of budgets, union contracts and purchases.
Conceptual skill - Answers - The cognitive ability to see the organization as a whole and
the relationships among its parts.
Controlling - Answers - Is concerned with monitoring employees' activities, keeping the
organization on track toward meeting its goals and making corrections as necessary.
Effectiveness - Answers - The degree to which the organization achieves a stated goal.
Efficiency - Answers - The amount of resources—raw materials, money, and people—
used to produce a desired volume of output.
First-line manager - Answers - A manager who is at the first or second level of the
hierarchy and is directly responsible for overseeing a group of production employees.
Functional manager (Horizontal) - Answers - A manager responsible for a department
that performs a single functional task, such as finance or marketing.
General manager (Horizontal) - Answers - A manager responsible for several
departments that perform different functions.
Human skill - Answers - A manager's ability to work with and through other people and
to work effectively as part of a group.
Leading - Answers - Using influence to motivate employees to achieve the
organization's goals.
Management - Answers - The attainment of organizational goals in an effective and
efficient manner through planning, organizing, leading, and controlling organizational
resources.
