AIR CANADA ROUGE EXAM
QUESTIONS & ANSWERS
What is deadhead travel? - Correct Answers -When a Rouge employee is travelling off-
duty to another airport to report for a flight.
What are the items a cabin crew member must have on them at all times while on duty?
- Correct Answers -RAIC
Passport
Visas (if applicable)
Dangerous Goods
Watch
Company ID
What is the chain of command? - Correct Answers -Captain
Relief Captain
First Officer
Relief First Officer
In Charge Flight Attendant
Flight Attendants in order of seniority
What are the three C's of crew resource management? - Correct Answers -
Communication
Cooperation
Coordination
When should a cabin crew member report for duty? - Correct Answers -One hour prior
to flight departure
Who is responsible for conducting the pre-flight safety briefing? - Correct Answers -The
in-charge flight attendant
How are the crew seats assigned? - Correct Answers -In order of priority
What is the procedure if a piece of equipment is nonoperational? - Correct Answers -
The flight attendants must inform the in-charge flight attendant, who in turn informs the
captain
,What must be checked in the galley? - Correct Answers -No suspicious items or activity
noticed in the:
stowage
waste
oven
coffee makers
trollies
carriers
How much of a gap should be between the bridge and the aircraft? - Correct Answers -
Maximum 2 inches
Why is there a gap between the bridge and the aircraft? - Correct Answers -it is
necessary to prevent damage to the aircraft
Passenger boarding can only commence when: - Correct Answers -all cabin crew are
boarded
What is the minimum number of cabin crew required to fuel a 319 with passengers on
board? - Correct Answers -3
What is the minimum number of cabin crew required to fuel a 321 with passengers on
board? - Correct Answers -4
What is the minimum number of cabin crew required to fuel a 767 with passengers on
board? - Correct Answers -6
What is the only exception to the minimum number of cabin crew required to fuel an
aircraft with passengers on board? - Correct Answers -If a cabin crew member is using
the bridge phone
What is the APU? - Correct Answers -Auxiliary Power Unit
Where is the APU located? - Correct Answers -in the aft
What is the procedure for transporting live organs? - Correct Answers --The customer
sales agent delivers the organ directly to the in-charge flight attendant
-the in-charge flight attendant advises captain that they have a live organ on board
-the organ must be stowed in appropriate stowage
-the in-charge flight attendant will give the live organ to the CSA meeting the flight at
destination
What strollers are allowed on the aircraft? - Correct Answers -collapsible strollers
, Where must strollers be stored on the aircraft? - Correct Answers -in a coatroom or
overhead bin
underneath seat adjacent to window
What is the procedure for storing canes/crutches on board? - Correct Answers -In
overhead bins or coatroom
cabin crew MUST inform passenger where their equipment is, and encourage them to
advise crew if they need to use the lavatories or to stretch legs
What is the process of duplicate seats? - Correct Answers --Verify the seat assignment.
-Ask the passenger who is already seated if they are in the correct seat.
-Check both boarding passes.
-If someone is in the incorrect seat, advise and lead them to the correct seat.
-If it is a dupe seating assignment, tell passengers we will be back momentarily to fix the
issue and bring boarding passes to gate agent.
-Show passenger to new seat.
What is pushback? - Correct Answers -When the plane is reversing from the gate
What is delay service determined by? - Correct Answers -the length of the delay
What is an extended on-board delay? - Correct Answers -When an aircraft is held on
the tarmac before takeoff or after landing for more than 4 hours
On an extended delay, update announcements must be made how frequently? - Correct
Answers -15 minutes
On an extended delay, food and water service must be conducted no later than -
Correct Answers -2 hours into the delay
Delay service must be coordinated between which crew members? - Correct Answers -
Captain and In Charge Flight Attendant
After an extended delay, the in-charge flight attendant must report what? - Correct
Answers -What time service began on the IFS report
In a ground delay, what is the minimum notice that the Captain must advise of taxi? -
Correct Answers -10 minutes
What is the PIL? - Correct Answers -Passenger information list
When must window blinds be open and why? - Correct Answers -On all doors and exits,
and all passenger windows for visibility of weather and fuelling
QUESTIONS & ANSWERS
What is deadhead travel? - Correct Answers -When a Rouge employee is travelling off-
duty to another airport to report for a flight.
What are the items a cabin crew member must have on them at all times while on duty?
- Correct Answers -RAIC
Passport
Visas (if applicable)
Dangerous Goods
Watch
Company ID
What is the chain of command? - Correct Answers -Captain
Relief Captain
First Officer
Relief First Officer
In Charge Flight Attendant
Flight Attendants in order of seniority
What are the three C's of crew resource management? - Correct Answers -
Communication
Cooperation
Coordination
When should a cabin crew member report for duty? - Correct Answers -One hour prior
to flight departure
Who is responsible for conducting the pre-flight safety briefing? - Correct Answers -The
in-charge flight attendant
How are the crew seats assigned? - Correct Answers -In order of priority
What is the procedure if a piece of equipment is nonoperational? - Correct Answers -
The flight attendants must inform the in-charge flight attendant, who in turn informs the
captain
,What must be checked in the galley? - Correct Answers -No suspicious items or activity
noticed in the:
stowage
waste
oven
coffee makers
trollies
carriers
How much of a gap should be between the bridge and the aircraft? - Correct Answers -
Maximum 2 inches
Why is there a gap between the bridge and the aircraft? - Correct Answers -it is
necessary to prevent damage to the aircraft
Passenger boarding can only commence when: - Correct Answers -all cabin crew are
boarded
What is the minimum number of cabin crew required to fuel a 319 with passengers on
board? - Correct Answers -3
What is the minimum number of cabin crew required to fuel a 321 with passengers on
board? - Correct Answers -4
What is the minimum number of cabin crew required to fuel a 767 with passengers on
board? - Correct Answers -6
What is the only exception to the minimum number of cabin crew required to fuel an
aircraft with passengers on board? - Correct Answers -If a cabin crew member is using
the bridge phone
What is the APU? - Correct Answers -Auxiliary Power Unit
Where is the APU located? - Correct Answers -in the aft
What is the procedure for transporting live organs? - Correct Answers --The customer
sales agent delivers the organ directly to the in-charge flight attendant
-the in-charge flight attendant advises captain that they have a live organ on board
-the organ must be stowed in appropriate stowage
-the in-charge flight attendant will give the live organ to the CSA meeting the flight at
destination
What strollers are allowed on the aircraft? - Correct Answers -collapsible strollers
, Where must strollers be stored on the aircraft? - Correct Answers -in a coatroom or
overhead bin
underneath seat adjacent to window
What is the procedure for storing canes/crutches on board? - Correct Answers -In
overhead bins or coatroom
cabin crew MUST inform passenger where their equipment is, and encourage them to
advise crew if they need to use the lavatories or to stretch legs
What is the process of duplicate seats? - Correct Answers --Verify the seat assignment.
-Ask the passenger who is already seated if they are in the correct seat.
-Check both boarding passes.
-If someone is in the incorrect seat, advise and lead them to the correct seat.
-If it is a dupe seating assignment, tell passengers we will be back momentarily to fix the
issue and bring boarding passes to gate agent.
-Show passenger to new seat.
What is pushback? - Correct Answers -When the plane is reversing from the gate
What is delay service determined by? - Correct Answers -the length of the delay
What is an extended on-board delay? - Correct Answers -When an aircraft is held on
the tarmac before takeoff or after landing for more than 4 hours
On an extended delay, update announcements must be made how frequently? - Correct
Answers -15 minutes
On an extended delay, food and water service must be conducted no later than -
Correct Answers -2 hours into the delay
Delay service must be coordinated between which crew members? - Correct Answers -
Captain and In Charge Flight Attendant
After an extended delay, the in-charge flight attendant must report what? - Correct
Answers -What time service began on the IFS report
In a ground delay, what is the minimum notice that the Captain must advise of taxi? -
Correct Answers -10 minutes
What is the PIL? - Correct Answers -Passenger information list
When must window blinds be open and why? - Correct Answers -On all doors and exits,
and all passenger windows for visibility of weather and fuelling
