California Qualified Manager Exam Preparation Exam
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17.2 Direct Supervision
Why is direct supervision the most desirable supervisory
technique? – ANSWER-The most desirable supervision
technique is direct supervision ideally. The supervisor is able to
address any concerns within a matter of minutes because the
supervisor is on property. Accessible to client, someone for
client to hold accountable, officer less likely to engage in
misconduct. For every 5 to 7 officers, you should have one
supervisor.
17.3 Random Inspections
Why are random inspections the second most desirable
supervisory technique? - ANSWER-The second most desirable
supervisor technique. Supervisor arrives on site unannounced
and the anticipation of an unannounced inspection will give
employee the impression they will be held accountable any hour
,of the shift. The goal is not to catch the officer sleeping, but to
ensure the the contract is performed as agreed.
17.4 Electronic Clock
Why is the electronic clock the third most desirable supervisory
technique? - ANSWER-The security officer scans device to
magnetic or electronic strips so:
1. patrols become predictable,
2. Ofc. goal becomes to scan clocks on time versus trying to
prevent crime,
3. expensive to buy.
17.5 Electronic Surveillance
Why is electronic surveillance the least desirable form of
supervision? -
ANSWER-GPS, video surveillance, and audio
surveillance
1. GPS tracks whereabouts, but not activities, and GPS is only
good with direct supervision.
2. Video surveillance is worse because you risk violating privacy
laws.
3. Audio surveillance is even worse because Ofc calls at
prearranged times to update on Ofc's status.
18.0 Discipline
,What should be the first thing you do after you purchase a
policy manual? -
ANSWER-pass the policy manual to an attorney for
review and
recommendations. Ensure all policies are enforced
uniformly against all
employees.
18.2 Training & Retraining
The intent of any disciplinary action comes from a
________________
__________________. - ANSWER-Training
Perspective
18.2 Training & Retraining
When an employee commits a minor working infraction, ask
_____________
______________ ______________. - ANSWER-Training-related
questions
18.3 Counseling Memorandums & Oral Reprimands
When is it appropriate to use a memorandum or oral reprimand?
– ANSWER-When an employee cant fix the minor workplace
, infraction with training and retraining, then its time to step it up
a notch to a memorandum or oral reprimand.
18.3 Counseling Memorandums & Oral Reprimands
What are the three elements to write in a memorandum?
- ANSWER-
Memorandum 3
Elements:
1. What work place infraction was
committed?
2. What employee will do to avoid committing another
infraction (corrective
action).
3. What will happen if employee commits another similar
workplace infraction.
18.3 Counseling Memorandums & Oral Reprimands
After disciplining an em[loyee, how long should you wait to
destroy memos when
an employee stays out of trouble? - ANSWER-6
months to 1 year
18.4 Written Reprimand
|| Most Recent Exam 2026-2027 Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed
Success!! Newest Exam | Just Released!!
17.2 Direct Supervision
Why is direct supervision the most desirable supervisory
technique? – ANSWER-The most desirable supervision
technique is direct supervision ideally. The supervisor is able to
address any concerns within a matter of minutes because the
supervisor is on property. Accessible to client, someone for
client to hold accountable, officer less likely to engage in
misconduct. For every 5 to 7 officers, you should have one
supervisor.
17.3 Random Inspections
Why are random inspections the second most desirable
supervisory technique? - ANSWER-The second most desirable
supervisor technique. Supervisor arrives on site unannounced
and the anticipation of an unannounced inspection will give
employee the impression they will be held accountable any hour
,of the shift. The goal is not to catch the officer sleeping, but to
ensure the the contract is performed as agreed.
17.4 Electronic Clock
Why is the electronic clock the third most desirable supervisory
technique? - ANSWER-The security officer scans device to
magnetic or electronic strips so:
1. patrols become predictable,
2. Ofc. goal becomes to scan clocks on time versus trying to
prevent crime,
3. expensive to buy.
17.5 Electronic Surveillance
Why is electronic surveillance the least desirable form of
supervision? -
ANSWER-GPS, video surveillance, and audio
surveillance
1. GPS tracks whereabouts, but not activities, and GPS is only
good with direct supervision.
2. Video surveillance is worse because you risk violating privacy
laws.
3. Audio surveillance is even worse because Ofc calls at
prearranged times to update on Ofc's status.
18.0 Discipline
,What should be the first thing you do after you purchase a
policy manual? -
ANSWER-pass the policy manual to an attorney for
review and
recommendations. Ensure all policies are enforced
uniformly against all
employees.
18.2 Training & Retraining
The intent of any disciplinary action comes from a
________________
__________________. - ANSWER-Training
Perspective
18.2 Training & Retraining
When an employee commits a minor working infraction, ask
_____________
______________ ______________. - ANSWER-Training-related
questions
18.3 Counseling Memorandums & Oral Reprimands
When is it appropriate to use a memorandum or oral reprimand?
– ANSWER-When an employee cant fix the minor workplace
, infraction with training and retraining, then its time to step it up
a notch to a memorandum or oral reprimand.
18.3 Counseling Memorandums & Oral Reprimands
What are the three elements to write in a memorandum?
- ANSWER-
Memorandum 3
Elements:
1. What work place infraction was
committed?
2. What employee will do to avoid committing another
infraction (corrective
action).
3. What will happen if employee commits another similar
workplace infraction.
18.3 Counseling Memorandums & Oral Reprimands
After disciplining an em[loyee, how long should you wait to
destroy memos when
an employee stays out of trouble? - ANSWER-6
months to 1 year
18.4 Written Reprimand
