NR 222 EXAM 3 COMPLETE QUESTIONS
WITH VERIFIED ANSWERS
\.Communication - ANSWERS✔-Is the key to nurse patient relationships and the
ability to deliver patient centered care; help reduces the risk of errors; promote
improved patient outcomes and increased patient satisfaction; essential to ensure
patent safety and optimum patient care.
\.What are the three forms of communication? - ANSWERS✔-1)verbal
2)nonverbal
3)metacommunication
\.Verbal Communication - ANSWERS✔-Transmission of messages using words,
spoken or written; a code that conveys specific meaning through a combination of
words; words impart meaning defined by a specific language; sign language,
braille, and touch also work; importance of language development is apparent in
its 3 functions- informing the person of others' thoughts and feelings, stimulating
the receiver of a message by triggering a response, & serving a descriptive
function by imparting information and sharing observation, ideas, inferences, and
memories; ability to fulfill these functions is influenced by many factors including
communicator's social class, culture, age, milieu, and ability to receive and
interpret messages.
,\.Vocabulary - ANSWERS✔-Unsuccessful communication happens if senders and
receives cannot translate one another's words and phrases; limit use of medical
jargon.
\.Denotative an Connotative Meaning - ANSWERS✔-Words may have the same or
different meanings depending on who you are speaking to; the shade or
interpretation of the meaning of a word influenced by the thoughts, feelings, or
ideas that people have about the word.
\.Pacing - ANSWERS✔-Conversing at an appropriate speed; think before speaking
and develop an awareness of the rhythm of your speech to improve pacing.
\.Intonation - ANSWERS✔-Tone of voice.
\.Clarity and Brevity - ANSWERS✔-Effective communication is simple, brief, and
direct.
\.Timing and Relevance - ANSWERS✔-Critical in communication; best time for
interaction is when a patient expresses an interest in communicating.
\.Nonverbal Communication - ANSWERS✔-Encompasses all messages that are not
spoken or written; use the five senses (movement, facial and eye expressions,
gestures, touch, appearance, & vocalization or paralanguage); subject to
misunderstanding (do not always reflect the senders conscious intent); no specific
beginning or ending; culturally and situationally bound; careful observation is
needed; more accurately indicates a person's intended meaning.
,\.Personal Appearance - ANSWERS✔-Includes physical characteristics, facial
expression, and manner of dress and grooming; communicates physical well-
being, personality, social status, occupation, religion, culture, and self-concept;
patients prefer nurses to have their hair back and off their shoulders and to not
have long fingernails.
\.Posture and Gait - ANSWERS✔-Forms of self-expression; the way people sit,
stand, and move reflects attitudes, emotions, self-concept and health status.
\.Facial Expression - ANSWERS✔-The face is the most expressive part of the body;
conveys emotions such as surprise, fear, anger, happiness, and sadness.
\.Eye Contact - ANSWERS✔-Signals readiness to communicate; shows respect and
willingness to listen; allows people to closely observe one another; some cultures
consider it intrusive, threatening, or harmful and minimize or avoid its use.
\.Gestures and Sounds - ANSWERS✔-Emphasize, punctuate, and clarify the spoken
word; sighs moans, groans, or sobs also communicate feelings and thoughts.
\.Metacommunication - ANSWERS✔-Refers to all factors that influence
communication; the impossibility of not communicating; one cannot
communicate; persons transmit a message about what is being communicated
even when words are not spoken; relationship aspect of communication; reading
between the lines; interpreting communication accurately may be difficult; in
group settings may be called group process; all communication has content and
, process (content- what is said; process- the relationship aspect of what is
communicated); occurs during every group encounter.
\.Effectiveness of Communication - ANSWERS✔-Steps include: firmly stating the
case (make the content and metacommunication congruent), clarifying the
message (must give a complete message, use "I" statements, and open ended
questions), seek feedback (consensual validation), and being receptive to
feedback when receiving it.
\.Factors of Effective Communication - ANSWERS✔-Listening, flexibility, silence,
humor, touch, and space.
\.Listening - ANSWERS✔-Effective listening is actively focusing attention on the
message; ask questions to explore what is meant; nonverbal communications like
eye contact, nodding, maintaining interpersonal closeness or leaning forward can
convey listening; reciprocity is the patterning of similar activities with in same
interval by two people.
\.Flexibility - ANSWERS✔-Balance between control and permissiveness;
overcontrol- every message is monitored; exaggerated permissiveness- anything
can be communicated in any way; rules are needed about what is appropriate
without rigid prescriptions that inhibit meaningful interchange.
\.Silence - ANSWERS✔-Allows individuals to reflect on what is being discussed or
experienced; lets patient know that the nurse is willing to wait until they are ready
to say more; provides them with comfort and support; allows person time to
decide when to comment; nurse should make brief comments that do not
demand answers.
WITH VERIFIED ANSWERS
\.Communication - ANSWERS✔-Is the key to nurse patient relationships and the
ability to deliver patient centered care; help reduces the risk of errors; promote
improved patient outcomes and increased patient satisfaction; essential to ensure
patent safety and optimum patient care.
\.What are the three forms of communication? - ANSWERS✔-1)verbal
2)nonverbal
3)metacommunication
\.Verbal Communication - ANSWERS✔-Transmission of messages using words,
spoken or written; a code that conveys specific meaning through a combination of
words; words impart meaning defined by a specific language; sign language,
braille, and touch also work; importance of language development is apparent in
its 3 functions- informing the person of others' thoughts and feelings, stimulating
the receiver of a message by triggering a response, & serving a descriptive
function by imparting information and sharing observation, ideas, inferences, and
memories; ability to fulfill these functions is influenced by many factors including
communicator's social class, culture, age, milieu, and ability to receive and
interpret messages.
,\.Vocabulary - ANSWERS✔-Unsuccessful communication happens if senders and
receives cannot translate one another's words and phrases; limit use of medical
jargon.
\.Denotative an Connotative Meaning - ANSWERS✔-Words may have the same or
different meanings depending on who you are speaking to; the shade or
interpretation of the meaning of a word influenced by the thoughts, feelings, or
ideas that people have about the word.
\.Pacing - ANSWERS✔-Conversing at an appropriate speed; think before speaking
and develop an awareness of the rhythm of your speech to improve pacing.
\.Intonation - ANSWERS✔-Tone of voice.
\.Clarity and Brevity - ANSWERS✔-Effective communication is simple, brief, and
direct.
\.Timing and Relevance - ANSWERS✔-Critical in communication; best time for
interaction is when a patient expresses an interest in communicating.
\.Nonverbal Communication - ANSWERS✔-Encompasses all messages that are not
spoken or written; use the five senses (movement, facial and eye expressions,
gestures, touch, appearance, & vocalization or paralanguage); subject to
misunderstanding (do not always reflect the senders conscious intent); no specific
beginning or ending; culturally and situationally bound; careful observation is
needed; more accurately indicates a person's intended meaning.
,\.Personal Appearance - ANSWERS✔-Includes physical characteristics, facial
expression, and manner of dress and grooming; communicates physical well-
being, personality, social status, occupation, religion, culture, and self-concept;
patients prefer nurses to have their hair back and off their shoulders and to not
have long fingernails.
\.Posture and Gait - ANSWERS✔-Forms of self-expression; the way people sit,
stand, and move reflects attitudes, emotions, self-concept and health status.
\.Facial Expression - ANSWERS✔-The face is the most expressive part of the body;
conveys emotions such as surprise, fear, anger, happiness, and sadness.
\.Eye Contact - ANSWERS✔-Signals readiness to communicate; shows respect and
willingness to listen; allows people to closely observe one another; some cultures
consider it intrusive, threatening, or harmful and minimize or avoid its use.
\.Gestures and Sounds - ANSWERS✔-Emphasize, punctuate, and clarify the spoken
word; sighs moans, groans, or sobs also communicate feelings and thoughts.
\.Metacommunication - ANSWERS✔-Refers to all factors that influence
communication; the impossibility of not communicating; one cannot
communicate; persons transmit a message about what is being communicated
even when words are not spoken; relationship aspect of communication; reading
between the lines; interpreting communication accurately may be difficult; in
group settings may be called group process; all communication has content and
, process (content- what is said; process- the relationship aspect of what is
communicated); occurs during every group encounter.
\.Effectiveness of Communication - ANSWERS✔-Steps include: firmly stating the
case (make the content and metacommunication congruent), clarifying the
message (must give a complete message, use "I" statements, and open ended
questions), seek feedback (consensual validation), and being receptive to
feedback when receiving it.
\.Factors of Effective Communication - ANSWERS✔-Listening, flexibility, silence,
humor, touch, and space.
\.Listening - ANSWERS✔-Effective listening is actively focusing attention on the
message; ask questions to explore what is meant; nonverbal communications like
eye contact, nodding, maintaining interpersonal closeness or leaning forward can
convey listening; reciprocity is the patterning of similar activities with in same
interval by two people.
\.Flexibility - ANSWERS✔-Balance between control and permissiveness;
overcontrol- every message is monitored; exaggerated permissiveness- anything
can be communicated in any way; rules are needed about what is appropriate
without rigid prescriptions that inhibit meaningful interchange.
\.Silence - ANSWERS✔-Allows individuals to reflect on what is being discussed or
experienced; lets patient know that the nurse is willing to wait until they are ready
to say more; provides them with comfort and support; allows person time to
decide when to comment; nurse should make brief comments that do not
demand answers.
