MGMT 340 Exam 1 Study Guide UPDATED ACTUAL Questions And Correct
Answers
C
Terms in this set (77)
Manager's functions (4, and define them) planning (defining goals, establishing strategy, developing plans to coordinate
activities),
organizing (determining what tasks are to be done, who is to do them, how the
tasks are to be grouped, who reports to whom, and where decisions are to be
made),
leading (motivating employees, directing others, selecting the most effective
communication channels, resolving conflicts),
controlling (monitoring activities to ensure they are being accomplished as
planned and correcting any significant deviations)
Manager's roles (3 types, three/four within each type) Interpersonal (figurehead, leader, liasion) figurehead is symbolic head/performs
legal/social duties. leader motivates and directs employees. liasion maintains
network of outside contacts.
Informational (monitor, disseminator, spokesperson) monitor gets information and
is nerve center of inside/outside org. disseminator brings outside info in.
spokesperson tells others inside info.
Decisional (entrepreneur, disturbance handler, resource allocator, negotiator).
entrepreneur searches org for opportunities for change. disturbance handler is
responsible for corrective action. resource allocator approves big decisions.
negotiator represents org at organizations.
Manager's skills (Katz's skills) technical skills (the ability to apply specialized knowledge/expertise), human skills
(ability to work with, understand, and motivate people individually and in groups),
conceptual skills (mental ability to analyze and diagnose complex situations)
Intuition gut feelings, individual feelings, and common sense.
, Contributing disciplines to the OB psychology, social psychology, sociology, and anthropology
Psychology the science that seeks to measure, explain, and sometimes change the behavior of
humans and other animals. learning, motivating, personality, emotions. individual
unit of analysis
Social Psychology an area within psychology that blends concepts from psychology and sociology
and that focuses on the influence of people on one another. analyzes groups
Sociology the study of people in relation to their fellow human beings. analyzes groups and
organization systems
Anthropology the study of societies to learn about human beings and their activities. analyzes
groups and organization systems
Workplace diversity major categories: gender, disability, age, race, domestic partners, non-Christian,
national origin
Model An abstraction of reality. A simplified representation of some real-world
phenomenon.
Individual level --> group level --> organizational systems level
Inputs --> processes --> output
Surface and deep level diversity surface-level diversity: differences in easily perceived characteristics such as
gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways
that people think or feel but that may activate certain stereotypes.
deep-level diversity: differences in values, personality, and work preferences that
become progressively more important for determining similarity as people get to
know one another better
Forms of discrimination discriminatory policies or practices, sexual harassment, intimidation, mockery and
insults, exclusion, incivility
Discriminatory policies or practices actions taken by representatives of the organization that deny equal opportunity
to perform or unequal rewards for performance ex. older workers targeted for
layoffs because they are highly paid.
Sexual harassment unwanted sexual advances and other verbal or physical conduct of a sexual
nature that create a hostile or offensive work environment
Intimidation overt bullying or threats directed at members of specific groups of employees.
ex. African-American employees found nooses at their cubicle.
Mockery and insults jokes or negative stereotypes; sometimes the result of jokes taken too far. ex.
Arab-Americans asked if they were carrying bombs.
Exclusion exclusion of certain people from job opportunities, social events, discussions, or
informal mentoring; can occur unintentionally. ex. women in finance given light
work loads that don't lead to promotion.
Answers
C
Terms in this set (77)
Manager's functions (4, and define them) planning (defining goals, establishing strategy, developing plans to coordinate
activities),
organizing (determining what tasks are to be done, who is to do them, how the
tasks are to be grouped, who reports to whom, and where decisions are to be
made),
leading (motivating employees, directing others, selecting the most effective
communication channels, resolving conflicts),
controlling (monitoring activities to ensure they are being accomplished as
planned and correcting any significant deviations)
Manager's roles (3 types, three/four within each type) Interpersonal (figurehead, leader, liasion) figurehead is symbolic head/performs
legal/social duties. leader motivates and directs employees. liasion maintains
network of outside contacts.
Informational (monitor, disseminator, spokesperson) monitor gets information and
is nerve center of inside/outside org. disseminator brings outside info in.
spokesperson tells others inside info.
Decisional (entrepreneur, disturbance handler, resource allocator, negotiator).
entrepreneur searches org for opportunities for change. disturbance handler is
responsible for corrective action. resource allocator approves big decisions.
negotiator represents org at organizations.
Manager's skills (Katz's skills) technical skills (the ability to apply specialized knowledge/expertise), human skills
(ability to work with, understand, and motivate people individually and in groups),
conceptual skills (mental ability to analyze and diagnose complex situations)
Intuition gut feelings, individual feelings, and common sense.
, Contributing disciplines to the OB psychology, social psychology, sociology, and anthropology
Psychology the science that seeks to measure, explain, and sometimes change the behavior of
humans and other animals. learning, motivating, personality, emotions. individual
unit of analysis
Social Psychology an area within psychology that blends concepts from psychology and sociology
and that focuses on the influence of people on one another. analyzes groups
Sociology the study of people in relation to their fellow human beings. analyzes groups and
organization systems
Anthropology the study of societies to learn about human beings and their activities. analyzes
groups and organization systems
Workplace diversity major categories: gender, disability, age, race, domestic partners, non-Christian,
national origin
Model An abstraction of reality. A simplified representation of some real-world
phenomenon.
Individual level --> group level --> organizational systems level
Inputs --> processes --> output
Surface and deep level diversity surface-level diversity: differences in easily perceived characteristics such as
gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways
that people think or feel but that may activate certain stereotypes.
deep-level diversity: differences in values, personality, and work preferences that
become progressively more important for determining similarity as people get to
know one another better
Forms of discrimination discriminatory policies or practices, sexual harassment, intimidation, mockery and
insults, exclusion, incivility
Discriminatory policies or practices actions taken by representatives of the organization that deny equal opportunity
to perform or unequal rewards for performance ex. older workers targeted for
layoffs because they are highly paid.
Sexual harassment unwanted sexual advances and other verbal or physical conduct of a sexual
nature that create a hostile or offensive work environment
Intimidation overt bullying or threats directed at members of specific groups of employees.
ex. African-American employees found nooses at their cubicle.
Mockery and insults jokes or negative stereotypes; sometimes the result of jokes taken too far. ex.
Arab-Americans asked if they were carrying bombs.
Exclusion exclusion of certain people from job opportunities, social events, discussions, or
informal mentoring; can occur unintentionally. ex. women in finance given light
work loads that don't lead to promotion.
