Mgmt 340 exam 1 CSUF UPDATED ACTUAL Questions And Correct Answers
Terms in this set (119)
Managerial activities make decisions, allocate resources, direct activities of others to attain goals
organization A coordinated social unit composed of 2 or more people that function under a
common goal
Management Functions planning, organizing, leading, controlling
Mitzberg's Managerial Roles interpersonal, informational, decisional
Katz essential managerial skills Technical skills, human skills, conceptual skills
4 types of managerial activity Traditional management, communication, human resource, and networking
Organizational behavior A field of study that investigates the impact that individuals, groups, and structure
have on behavior within organizations, for the purpose of applying such
knowledge toward improving an organization's effectiveness.
Psychology Individual study of behavior
Sociology the systematic study of human society (group or organization system)
Anthropology The study of humans (group or organization system)
contingency variables "it depends!" situational factors: variables that moderate the relationship between two or more
variables
workplace diversity the ways in which people in an organization are different from and similar to one
another
The dependent variables Productivity, absenteeism, turnover, deviant workplace behavior, OCB, job
satisfaction
Indipendent variables Individual, group, and organizational system
surface-level diversity differences such as age, sex, race/ethnicity, and physical disabilities that are
observable, typically unchangeable, and easy to measure
deep-level diversity differences in values, personality, and work preferences that become
progressively more important for determining similarity as people get to know
one another better
Discrimination Noting of a difference between things, unfair discrimination, making judgements
about an individual
, biographical characteristics personal characteristics - such as age, gender, race, and ethnicity - that are
objective and easily obtained from personnel records. these characteristics are
representative of surface-level diversity
social psychology the scientific study of how we think about, influence, and relate to one another
(group)
Dimensions of Intellectual Ability number aptitude, verbal comprehension, perceptual speed, inductive reasoning,
deductive reasoning, spatial visualization, memory
physical abilities the capacity to do tasks that demand stamina, dexterity, strength, and similar
characteristics
Nine Physical Abilities Strength factors (dynamic, trunk, static, explosive)
Flexibility factors ( extent, dynamic)
Other factors ( body coordination, balance, stamina)
Diversity Management the process and programs by which managers make everyone more aware of and
sensitive to the needs and differences of others
Attitudes evaluations of people, objects, and ideas
cognitive component (evaluation) the opinion or belief segment of an attitude
affective component (feeling) this involves a person's feelings / emotions about the attitude object. For example:
"I am scared of spiders".
behavioral component (action) an intention to behave in a certain way toward someone or something
cognitive dissonance Incompatibility between 2 or more attitudes or between behavior and attitudes
A-B relationship Attitudes predict behaviors
self-perception theory the theory that when we are unsure of our attitudes, we infer them much as would
someone observing us - by looking at our behavior and the circumstances under
which it occurs
Dimensions of organizational commitment Affective, continuance commitment, normative
Types of Attitudes Job satisfaction, job involvement, organizational commitment, perceived
organizational support (POS), employee engagement
Organizational citizenship behavior Going beyond normal expectations to improve operations of the organization, as
well as defending the organization and being loyal to it
Conscientiousness how dependable, responsible, achievement-oriented, and persistent one is
affect a broad range of feelings that people experience
Terms in this set (119)
Managerial activities make decisions, allocate resources, direct activities of others to attain goals
organization A coordinated social unit composed of 2 or more people that function under a
common goal
Management Functions planning, organizing, leading, controlling
Mitzberg's Managerial Roles interpersonal, informational, decisional
Katz essential managerial skills Technical skills, human skills, conceptual skills
4 types of managerial activity Traditional management, communication, human resource, and networking
Organizational behavior A field of study that investigates the impact that individuals, groups, and structure
have on behavior within organizations, for the purpose of applying such
knowledge toward improving an organization's effectiveness.
Psychology Individual study of behavior
Sociology the systematic study of human society (group or organization system)
Anthropology The study of humans (group or organization system)
contingency variables "it depends!" situational factors: variables that moderate the relationship between two or more
variables
workplace diversity the ways in which people in an organization are different from and similar to one
another
The dependent variables Productivity, absenteeism, turnover, deviant workplace behavior, OCB, job
satisfaction
Indipendent variables Individual, group, and organizational system
surface-level diversity differences such as age, sex, race/ethnicity, and physical disabilities that are
observable, typically unchangeable, and easy to measure
deep-level diversity differences in values, personality, and work preferences that become
progressively more important for determining similarity as people get to know
one another better
Discrimination Noting of a difference between things, unfair discrimination, making judgements
about an individual
, biographical characteristics personal characteristics - such as age, gender, race, and ethnicity - that are
objective and easily obtained from personnel records. these characteristics are
representative of surface-level diversity
social psychology the scientific study of how we think about, influence, and relate to one another
(group)
Dimensions of Intellectual Ability number aptitude, verbal comprehension, perceptual speed, inductive reasoning,
deductive reasoning, spatial visualization, memory
physical abilities the capacity to do tasks that demand stamina, dexterity, strength, and similar
characteristics
Nine Physical Abilities Strength factors (dynamic, trunk, static, explosive)
Flexibility factors ( extent, dynamic)
Other factors ( body coordination, balance, stamina)
Diversity Management the process and programs by which managers make everyone more aware of and
sensitive to the needs and differences of others
Attitudes evaluations of people, objects, and ideas
cognitive component (evaluation) the opinion or belief segment of an attitude
affective component (feeling) this involves a person's feelings / emotions about the attitude object. For example:
"I am scared of spiders".
behavioral component (action) an intention to behave in a certain way toward someone or something
cognitive dissonance Incompatibility between 2 or more attitudes or between behavior and attitudes
A-B relationship Attitudes predict behaviors
self-perception theory the theory that when we are unsure of our attitudes, we infer them much as would
someone observing us - by looking at our behavior and the circumstances under
which it occurs
Dimensions of organizational commitment Affective, continuance commitment, normative
Types of Attitudes Job satisfaction, job involvement, organizational commitment, perceived
organizational support (POS), employee engagement
Organizational citizenship behavior Going beyond normal expectations to improve operations of the organization, as
well as defending the organization and being loyal to it
Conscientiousness how dependable, responsible, achievement-oriented, and persistent one is
affect a broad range of feelings that people experience
