USPS Exam 421 Window Clerk Study Guide Solutions
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USPS Mission - ANSWER-Provide, trusted, affordable, universal
24-Hour Clock - ANSWER-Improve effectiveness through standardization & innovation. End-to-
end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods - ANSWER-Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - ANSWER-Automated Postal Centers
Automated Postal Centers - ANSWER-Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile - ANSWER-Determines operational startup & staffing.
CET - ANSWER-Critical Entry Time
Clearance Time - ANSWER-Mail is cleared for dispatch.
18:00 - ANSWER-Carriers in from street.
20:00 - ANSWER-80% of collection mail should be cancelled at the P&DC.
23:00 - ANSWER-Out of primary processing.
,24:00 - ANSWER-Secondary Operations Complete
04:00-09:00 - ANSWER-Distribute to DDC/DDU
07:00 - ANSWER-100% of DPS 2nd pass complete.
Core Responsibility - ANSWER-Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - ANSWER-Online resource to find handbooks, manuals, publications.
Directives - ANSWER-Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM - ANSWER-Domestic Mail Manual
Domestic Mail Manual - ANSWER-DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM - ANSWER-International Mail Manual
International Mail Manual - ANSWER-IMM - Mailing conditions for each country, also includes a
list of countries.
ASM - ANSWER-Adminstrative Support Manual
,Administrative Support Manual - ANSWER-Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and
privacy.
POM - ANSWER-Postal Operations Manual
Postal Operations Manual - ANSWER-Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical
operation.
ELM - ANSWER-Employee & Labor Relations Manual
Employee & Labor Relations Manual - ANSWER-Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
F101 - ANSWER-Field Accounting Procedures
AS or MS - ANSWER-Handbook ID for Administrative Support Manual (ASM)
DM - ANSWER-Handbook ID for Domestic Mail Manual (DMM)
EL or P - ANSWER-Handbook ID for Employee & Labor Relations Manual (ELM)
M - ANSWER-Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
PO - ANSWER-Handbook ID for Postal Operations Manual (POM)
, Publications - ANSWER-Primarily for public, marketing and mail guidelines.
Postal Bulletin - ANSWER-Official source of updates and amendments to current directives. Can
be accessed through PolicyNet. Biweekly.
Postal Forms - ANSWER-Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 - ANSWER-Information regarding directives and forms catalog.
#1 Business Goal - ANSWER-Strengthening customer relationship.
Value, Exceptional Service, Reliability - ANSWER-Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
Building Customer Relationship - ANSWER-Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - ANSWER-Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services - ANSWER-Priority, Express, Parcel Select, Parcel Return Service, International
Mail
Parcel Select - ANSWER-Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
Parcel Return Service - ANSWER-Consumer return merchandise.
() |Verified
USPS Mission - ANSWER-Provide, trusted, affordable, universal
24-Hour Clock - ANSWER-Improve effectiveness through standardization & innovation. End-to-
end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods - ANSWER-Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - ANSWER-Automated Postal Centers
Automated Postal Centers - ANSWER-Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile - ANSWER-Determines operational startup & staffing.
CET - ANSWER-Critical Entry Time
Clearance Time - ANSWER-Mail is cleared for dispatch.
18:00 - ANSWER-Carriers in from street.
20:00 - ANSWER-80% of collection mail should be cancelled at the P&DC.
23:00 - ANSWER-Out of primary processing.
,24:00 - ANSWER-Secondary Operations Complete
04:00-09:00 - ANSWER-Distribute to DDC/DDU
07:00 - ANSWER-100% of DPS 2nd pass complete.
Core Responsibility - ANSWER-Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - ANSWER-Online resource to find handbooks, manuals, publications.
Directives - ANSWER-Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM - ANSWER-Domestic Mail Manual
Domestic Mail Manual - ANSWER-DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM - ANSWER-International Mail Manual
International Mail Manual - ANSWER-IMM - Mailing conditions for each country, also includes a
list of countries.
ASM - ANSWER-Adminstrative Support Manual
,Administrative Support Manual - ANSWER-Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and
privacy.
POM - ANSWER-Postal Operations Manual
Postal Operations Manual - ANSWER-Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical
operation.
ELM - ANSWER-Employee & Labor Relations Manual
Employee & Labor Relations Manual - ANSWER-Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
F101 - ANSWER-Field Accounting Procedures
AS or MS - ANSWER-Handbook ID for Administrative Support Manual (ASM)
DM - ANSWER-Handbook ID for Domestic Mail Manual (DMM)
EL or P - ANSWER-Handbook ID for Employee & Labor Relations Manual (ELM)
M - ANSWER-Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
PO - ANSWER-Handbook ID for Postal Operations Manual (POM)
, Publications - ANSWER-Primarily for public, marketing and mail guidelines.
Postal Bulletin - ANSWER-Official source of updates and amendments to current directives. Can
be accessed through PolicyNet. Biweekly.
Postal Forms - ANSWER-Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 - ANSWER-Information regarding directives and forms catalog.
#1 Business Goal - ANSWER-Strengthening customer relationship.
Value, Exceptional Service, Reliability - ANSWER-Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
Building Customer Relationship - ANSWER-Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - ANSWER-Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services - ANSWER-Priority, Express, Parcel Select, Parcel Return Service, International
Parcel Select - ANSWER-Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
Parcel Return Service - ANSWER-Consumer return merchandise.
