PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
1. When establishing a call center work environment, Create functional
break
which of the following actions is most likely to require rooms
an HR manager's involvement?
2. Which responsibility, as classified by Carroll's CSR the- Philanthropic
ory, is a company fulfilling when it offers
employees the opportunity to do nonprofit
volunteer work for up to a year while the
company provides a portion of the employee's
salary?
3. Which of the following guidelines should be 7. Why are
applied when communicating with diverse learning
audiences? managem
ent
4. Which of the following steps is first when systems
developing an effective learning initiative? particularl
5. Which of the following examples best y
describes how supervisors use politics in important
performance appraisal? for
companie
s
operating
in
6. If an organization is frustrated with its regulated
progressive disciplinary procedures, which in-
of the following is the most compelling reason dustries
for a switch to a positive dis- ciplinary that
process? require
complianc
,PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
e training? Be aware of nonverbal
communication
8. What is one of the most common criticisms
of the 360-degree feedback system? Conduct a needs
assess- ment
giving a poor rating to
an employee who
appears uncommitted
in hopes of motivating
improved per-
formance
Shared Acceptance
of re- sponsibility for
resolving problem
delivering consistent
on- line training
,PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
The feedback comes
from a number of
individuals so it is
diflcult to validate.
9. In what way is a SWOT analysis significant to an orga- understand
the external
nization's strategic planning process? threats to the
organization
10. What information is likely to have the most significant Projections
of the return
effect on the demand analysis step of workforce plan- on
investment from a high
ning? 14. What act
clarified
the time
11. According to the HR analytics maturity model, limit
which of the following best characterizes within
activities of orga- nizations engaging in which a
strategic use of big data for HR purposes? pay
discrimin
12. What tool might a company decide to use
ation
to track a variety of performance measures
claim
across the organi- zation?
must be
13. A mediator's role in a dispute includes filed?
reviewing the process, ground rules, and
15. Which HR
expectations with the em- ployees involved,
metric is
and reminding everyone of their
most likely
responsibility to listen to the issues raised
to be
by others. Which is another role of a
dramatical
mediator?
, PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
ly af- fected by a shift from paper-based to potential employee
web-based re- sume's for recruiting? devel- opment
program
in- depth statistical
analy- sis for
developing "peo- ples
model"
Balanced scorecard
Establishing an
environ- ment in
which open and
respectful
communication can
exist
Lilly Ledbetter Fair Pay
Act
Time to fill
ELABORATED CORRECT PASSED SOLUTIONS
1. When establishing a call center work environment, Create functional
break
which of the following actions is most likely to require rooms
an HR manager's involvement?
2. Which responsibility, as classified by Carroll's CSR the- Philanthropic
ory, is a company fulfilling when it offers
employees the opportunity to do nonprofit
volunteer work for up to a year while the
company provides a portion of the employee's
salary?
3. Which of the following guidelines should be 7. Why are
applied when communicating with diverse learning
audiences? managem
ent
4. Which of the following steps is first when systems
developing an effective learning initiative? particularl
5. Which of the following examples best y
describes how supervisors use politics in important
performance appraisal? for
companie
s
operating
in
6. If an organization is frustrated with its regulated
progressive disciplinary procedures, which in-
of the following is the most compelling reason dustries
for a switch to a positive dis- ciplinary that
process? require
complianc
,PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
e training? Be aware of nonverbal
communication
8. What is one of the most common criticisms
of the 360-degree feedback system? Conduct a needs
assess- ment
giving a poor rating to
an employee who
appears uncommitted
in hopes of motivating
improved per-
formance
Shared Acceptance
of re- sponsibility for
resolving problem
delivering consistent
on- line training
,PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
The feedback comes
from a number of
individuals so it is
diflcult to validate.
9. In what way is a SWOT analysis significant to an orga- understand
the external
nization's strategic planning process? threats to the
organization
10. What information is likely to have the most significant Projections
of the return
effect on the demand analysis step of workforce plan- on
investment from a high
ning? 14. What act
clarified
the time
11. According to the HR analytics maturity model, limit
which of the following best characterizes within
activities of orga- nizations engaging in which a
strategic use of big data for HR purposes? pay
discrimin
12. What tool might a company decide to use
ation
to track a variety of performance measures
claim
across the organi- zation?
must be
13. A mediator's role in a dispute includes filed?
reviewing the process, ground rules, and
15. Which HR
expectations with the em- ployees involved,
metric is
and reminding everyone of their
most likely
responsibility to listen to the issues raised
to be
by others. Which is another role of a
dramatical
mediator?
, PRACTICE EXAM- SHRM CP QUESTIONS &
ELABORATED CORRECT PASSED SOLUTIONS
ly af- fected by a shift from paper-based to potential employee
web-based re- sume's for recruiting? devel- opment
program
in- depth statistical
analy- sis for
developing "peo- ples
model"
Balanced scorecard
Establishing an
environ- ment in
which open and
respectful
communication can
exist
Lilly Ledbetter Fair Pay
Act
Time to fill
