Pygmalion Effect
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Process where performance increases when leaders have high
expectations about the skills and capabilities of followers (employees)
Absolute measures in Parity-Based Systems
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Performance ratings that assess employees contribution in comparison to a
fixed standard or benchmark
, Central Tendency Error
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a rating error that occurs when raters give almost all employees scores in
the middle of the scale
Forced Ranking
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A rating format that asks raters to directly compare the contribution of an
employee with the contribution of another employee
Example: officer manager asked to rank secretaries in order from highest
performer to lowest performer
Counterproductive performance
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Performance behavior that is harmful to the organization
Consists of:
Production deviance
property deviance
Political deviance
personal aggression
Give this one a try later!
Process where performance increases when leaders have high
expectations about the skills and capabilities of followers (employees)
Absolute measures in Parity-Based Systems
Give this one a try later!
Performance ratings that assess employees contribution in comparison to a
fixed standard or benchmark
, Central Tendency Error
Give this one a try later!
a rating error that occurs when raters give almost all employees scores in
the middle of the scale
Forced Ranking
Give this one a try later!
A rating format that asks raters to directly compare the contribution of an
employee with the contribution of another employee
Example: officer manager asked to rank secretaries in order from highest
performer to lowest performer
Counterproductive performance
Give this one a try later!
Performance behavior that is harmful to the organization
Consists of:
Production deviance
property deviance
Political deviance
personal aggression
