Facilities Management Final Exam Questions
and Answers| Latest Update
Describe the role(s) of the facility manager as the responsible custodian of a
property.
Maintain physical structure and ability to produce services or goods and allow
growth. Physical structure represents the largest capital and they have to maintain
that image.
Describe a clear definition of "effective" facilities management.
Actions and activities required to maintain a building or property in a suitable
condition to allow operations to continue in a profitable environment.
Describe the volume of tasks that must be completed for effective facilities
management.
Systems and workload management, the progress of technology and info
management systems has allowed Facility Manager to index, manipulate, and
manage a much larger volume of work.
Explain the expansion and increasing complexity of facilities management issues
with the passage of the time and future projections.
Have to keep up with technology and needs of customers. In the past it didn't
require too much but it has expanded. They have to plan for the growth in the
future. Changing customer and employee expectations, changing technology, and
expanding regulations.
,Understand and discuss the ethical responsibilities of a facility manager.
1.Ethically bound to provide the owner with the best maintenance
2. Meet customer's expectations (comfort, safety, security) (Highest profitable
operation of the building)
3. Provide employees with a safe, secure, and efficient workplace. Employees
meet owners goal and customers expectations.
Understand and describe the concept of facilities management as a profit center
rather than an operational cost burden.
Maintenance prevents problems and the need for repairs. Maintenance is a profit
multiplier. Uses approx.. 20% of annual revenues.
Discuss the significance of the facility manager as an integral member of the
executive management team.
In a small business could be owner, Facility Manager, and general manager, but in
large businesses the boss and Facility Manager is only one step apart. Required to
tell the general manager that something cannot be done and deliver bad news.
Interact with other managers, understand objectives, conflicts, and coordinate
facility support.
Executive management team
Primary staff of an organization. Members of an executive management team
report directly to the general manager or owner of the organization.
,Describe the function of maintenance activities in retention of acceptable
profitability rather than the preservation of a structure.
Less into "Do things right" More into "Do the right things." (To make profit) Must
maintenance activities or systems to extend the life cycle.
Describe the responsibilities of the facility manager in maintaining a functional
environment to produce a profitable operation.
Update the facility, renovate to meet customers needs, HVAC system must
function, responsible for every physical element. Anything the Facilities manager
does or fails at effects to profit.
Describe effective relationships between the facility manager and other levels or
areas of management.
Every other department is a customer to the FM and their needs must be met.
Train to communicate their needs.
Identify methods and tools used to establish mutual respect and cooperation
between different management levels and areas.
Daily reports, calendars, performance data, etc. Provides routine info and work
together to make sure customer is happy. Management tool- used to plan, control,
coordinate, and complete. Written policies, ask customers how to improve, etc.
Identify specific areas of facility management responsibilities in system and
structures.
, Facilities manager must organize support of the structure, and the operations it
houses, into related systems. Each system is connected somehow.
Describe the rules, regulations, and codes that affect facility management
activities.
Local codes, ISO standards, 14000 series of environmental issues, IFMA, WCED.
Maintain a profit while ensuring sustainability.
Describes the effect of conflicting responsibilities, obligations, and ethical
considerations in facilities management activities.
The Facility Manager must maintain their property structure to conform to all of
these mandates. None of them can be postponed or scheduled until other rules
are met. Attention to all the requirements is demanded simultaneously.
Describe certifications requirements in technical and professional areas.
Some may be certified and need training which requires time, money, and
commitment. Make sure employees have nec. training. LEED certification
accepted 4 design, construction, and green buildings. Energy star program
certifies based on lighting, food service, laundry appliances, heating, etc. (reduce
energy)
Discuss the interdependent relationship of building systems.
and Answers| Latest Update
Describe the role(s) of the facility manager as the responsible custodian of a
property.
Maintain physical structure and ability to produce services or goods and allow
growth. Physical structure represents the largest capital and they have to maintain
that image.
Describe a clear definition of "effective" facilities management.
Actions and activities required to maintain a building or property in a suitable
condition to allow operations to continue in a profitable environment.
Describe the volume of tasks that must be completed for effective facilities
management.
Systems and workload management, the progress of technology and info
management systems has allowed Facility Manager to index, manipulate, and
manage a much larger volume of work.
Explain the expansion and increasing complexity of facilities management issues
with the passage of the time and future projections.
Have to keep up with technology and needs of customers. In the past it didn't
require too much but it has expanded. They have to plan for the growth in the
future. Changing customer and employee expectations, changing technology, and
expanding regulations.
,Understand and discuss the ethical responsibilities of a facility manager.
1.Ethically bound to provide the owner with the best maintenance
2. Meet customer's expectations (comfort, safety, security) (Highest profitable
operation of the building)
3. Provide employees with a safe, secure, and efficient workplace. Employees
meet owners goal and customers expectations.
Understand and describe the concept of facilities management as a profit center
rather than an operational cost burden.
Maintenance prevents problems and the need for repairs. Maintenance is a profit
multiplier. Uses approx.. 20% of annual revenues.
Discuss the significance of the facility manager as an integral member of the
executive management team.
In a small business could be owner, Facility Manager, and general manager, but in
large businesses the boss and Facility Manager is only one step apart. Required to
tell the general manager that something cannot be done and deliver bad news.
Interact with other managers, understand objectives, conflicts, and coordinate
facility support.
Executive management team
Primary staff of an organization. Members of an executive management team
report directly to the general manager or owner of the organization.
,Describe the function of maintenance activities in retention of acceptable
profitability rather than the preservation of a structure.
Less into "Do things right" More into "Do the right things." (To make profit) Must
maintenance activities or systems to extend the life cycle.
Describe the responsibilities of the facility manager in maintaining a functional
environment to produce a profitable operation.
Update the facility, renovate to meet customers needs, HVAC system must
function, responsible for every physical element. Anything the Facilities manager
does or fails at effects to profit.
Describe effective relationships between the facility manager and other levels or
areas of management.
Every other department is a customer to the FM and their needs must be met.
Train to communicate their needs.
Identify methods and tools used to establish mutual respect and cooperation
between different management levels and areas.
Daily reports, calendars, performance data, etc. Provides routine info and work
together to make sure customer is happy. Management tool- used to plan, control,
coordinate, and complete. Written policies, ask customers how to improve, etc.
Identify specific areas of facility management responsibilities in system and
structures.
, Facilities manager must organize support of the structure, and the operations it
houses, into related systems. Each system is connected somehow.
Describe the rules, regulations, and codes that affect facility management
activities.
Local codes, ISO standards, 14000 series of environmental issues, IFMA, WCED.
Maintain a profit while ensuring sustainability.
Describes the effect of conflicting responsibilities, obligations, and ethical
considerations in facilities management activities.
The Facility Manager must maintain their property structure to conform to all of
these mandates. None of them can be postponed or scheduled until other rules
are met. Attention to all the requirements is demanded simultaneously.
Describe certifications requirements in technical and professional areas.
Some may be certified and need training which requires time, money, and
commitment. Make sure employees have nec. training. LEED certification
accepted 4 design, construction, and green buildings. Energy star program
certifies based on lighting, food service, laundry appliances, heating, etc. (reduce
energy)
Discuss the interdependent relationship of building systems.
