SHRM-CP PRACTICE TEST
QUESTIONS & ACCURATE
SOLUTIONS
A small start-up software company realizes that the technology skillsets of newly hired
programmers are more advanced than the existing programmers' skillsets. Recognizing
the constant business need for these evolving, state-of-the-art skillsets, which is the
best workforce development strategy to implement?
A. Partner with a local community college to offer programmers the opportunity to
update their skillsets.
B. Offer new hires shorter-term contracts to allow for a continual hiring of programmers
with the most up-to-date skills.
C. Design a rigorous in-house training program to get longer-tenured programmers up
to speed with the newer programmers.
D. Perform a job redesign for the existing employees that will not require new, updated
skills. - Correct Answer ✔✔ B. Offer new hires short-term contracts to allow for a
continual hiring of programers with the most up-to-date skills.
Rationale: If the skillsets of employees who have been with the company for several
years become inferior to those of new hires, planning for churn by offering smaller
contracts is a better strategy. Repeatedly training an entire staff with new skills that they
may or may not grasp will not be cost-effective to the organization, and there may not
be enough work at the company to support a job redesign.
Which hands-on training method best allows an onboarding manufacturing employee to
practice his job in a risk-free setting?*
A. Apprenticeship
B. Simulation
C. Team Training
D. Role Play - Correct Answer ✔✔ B. Simulation
Rationale: Simulations can be used to teach production and process skills in a risk-free
environment. A role play is best used to assess and train interpersonal skills.
Apprenticeship is a type of on-the-job training where the trainee will still be exposed to
risk. Team training is used to improve the effectiveness of group interactions.
An HR manager has been asked to design a training program for the company. Which
HR metric should be considered first in designing the program?*
A. Average tenure of employees
, B. Percentage of employees with a career plan
C. Total costs for training
D. Performance quality of one-year employees - Correct Answer ✔✔ C. Total costs for
training
Rationale: Total cost for training is the only metric that is specific to all training
programs, so it must be considered in the initial stages of all program development.
Response options A, B, and C are factors that may or may not be considered for some
training programs.
A valued employee arrives 15 minutes late for work without explanation. Using the
company's positive approach to discipline, which action should be taken to course-
correct the employee's tardiness?*
A. Final warning
B. Written reprimand
C. Verbal caution
D. Counseling - Correct Answer ✔✔ D. Counseling
Rationale: Positive approach to discipline builds on the theory that violations are actions
that usually can be corrected constructively without penalty. Counseling is the first step
that does not implement a penalty. The other options are all examples of penalties.
An HR director believes it is important that managers take more responsibility for
performance appraisals. Which responsibility should the HR director assign specifically
to the managers?*
A. Track timely receipt of appraisals
B. Identify development areas
C. Design appraisal system
D. Train staff to use performance system - Correct Answer ✔✔ B. Identify development
areas
Rationale: "Identify development areas" is best determined by managers because they
know more of the job specifics. The other options are responsibilities that HR would
typically handle.
Which is a significant benefit of recruiting from internal sources?
A. Minimizes inflated expectations about the job
B. Innovation increases with each infusion of new talent
C. Provides a continuous pool of applicants
D. Employees will all be of the existing mindset - Correct Answer ✔✔ A. Minimizes
inflated expectations about the job
QUESTIONS & ACCURATE
SOLUTIONS
A small start-up software company realizes that the technology skillsets of newly hired
programmers are more advanced than the existing programmers' skillsets. Recognizing
the constant business need for these evolving, state-of-the-art skillsets, which is the
best workforce development strategy to implement?
A. Partner with a local community college to offer programmers the opportunity to
update their skillsets.
B. Offer new hires shorter-term contracts to allow for a continual hiring of programmers
with the most up-to-date skills.
C. Design a rigorous in-house training program to get longer-tenured programmers up
to speed with the newer programmers.
D. Perform a job redesign for the existing employees that will not require new, updated
skills. - Correct Answer ✔✔ B. Offer new hires short-term contracts to allow for a
continual hiring of programers with the most up-to-date skills.
Rationale: If the skillsets of employees who have been with the company for several
years become inferior to those of new hires, planning for churn by offering smaller
contracts is a better strategy. Repeatedly training an entire staff with new skills that they
may or may not grasp will not be cost-effective to the organization, and there may not
be enough work at the company to support a job redesign.
Which hands-on training method best allows an onboarding manufacturing employee to
practice his job in a risk-free setting?*
A. Apprenticeship
B. Simulation
C. Team Training
D. Role Play - Correct Answer ✔✔ B. Simulation
Rationale: Simulations can be used to teach production and process skills in a risk-free
environment. A role play is best used to assess and train interpersonal skills.
Apprenticeship is a type of on-the-job training where the trainee will still be exposed to
risk. Team training is used to improve the effectiveness of group interactions.
An HR manager has been asked to design a training program for the company. Which
HR metric should be considered first in designing the program?*
A. Average tenure of employees
, B. Percentage of employees with a career plan
C. Total costs for training
D. Performance quality of one-year employees - Correct Answer ✔✔ C. Total costs for
training
Rationale: Total cost for training is the only metric that is specific to all training
programs, so it must be considered in the initial stages of all program development.
Response options A, B, and C are factors that may or may not be considered for some
training programs.
A valued employee arrives 15 minutes late for work without explanation. Using the
company's positive approach to discipline, which action should be taken to course-
correct the employee's tardiness?*
A. Final warning
B. Written reprimand
C. Verbal caution
D. Counseling - Correct Answer ✔✔ D. Counseling
Rationale: Positive approach to discipline builds on the theory that violations are actions
that usually can be corrected constructively without penalty. Counseling is the first step
that does not implement a penalty. The other options are all examples of penalties.
An HR director believes it is important that managers take more responsibility for
performance appraisals. Which responsibility should the HR director assign specifically
to the managers?*
A. Track timely receipt of appraisals
B. Identify development areas
C. Design appraisal system
D. Train staff to use performance system - Correct Answer ✔✔ B. Identify development
areas
Rationale: "Identify development areas" is best determined by managers because they
know more of the job specifics. The other options are responsibilities that HR would
typically handle.
Which is a significant benefit of recruiting from internal sources?
A. Minimizes inflated expectations about the job
B. Innovation increases with each infusion of new talent
C. Provides a continuous pool of applicants
D. Employees will all be of the existing mindset - Correct Answer ✔✔ A. Minimizes
inflated expectations about the job
