SHRM-CP STUDY GUIDE QUESTIONS
& VALID CORRECT ANSWERS ALL
PASSED
Fishbone Diagram - Correct Answer ✔✔ Is used to map out a list of factors that affect a
problem or desired Outcome
Numerical Rating - Correct Answer ✔✔ Is a quantifiable measure of desired
performance, and it serves as a target for improvement.
Organizational Needs Assessment - Correct Answer ✔✔ Where is the training needed
in the organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - Correct Answer ✔✔ Is a complex strategy intended
to change the beliefs, attitudes, values, culture and structure of organizations so that
they can better adapt to new technologies, markets, and challenges. Organizational
Development methods are employed to improve Organizational Effectiveness (OE).
Scatter diagram - Correct Answer ✔✔ Quality tool that shows possible relationships
between two variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship
between years of experience and income level)
Sample return - Correct Answer ✔✔ A measureable outcome as a result of a developed
initiative. (e.g. An average value of increased production)
Designing an OED Intervention - Correct Answer ✔✔ Requires determining the target
audience's readiness for the upcoming change. (Managers input is a way to diagnose
their readiness and obtaining commitment. )
Interpersonal Strategies - Correct Answer ✔✔ Deals with the work relationship between
employees. Efforts aimed at clarifying work expectations and norms to prevent
misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - Correct Answer ✔✔ Its people,
its processes, and its planning
Process-related performance problem - Correct Answer ✔✔ Impractical or outdated
procedure are an example of process-related problem.
Goldratt's Theory of constrains - Correct Answer ✔✔ The greater constraints faced by
organizations come from policies.
,Six Sigma - Correct Answer ✔✔ Its a set of techniques and tools for process
improvement. It was introduced by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - Correct Answer ✔✔ Project Leaders
Six Sigma Green Belts - Correct Answer ✔✔ Employees
Organizational Structure - Correct Answer ✔✔ The Method by which work flows through
an organization. It allows group to work together within their individual functions to
manage tasks.
An Ombudsperson - Correct Answer ✔✔ Is a neutral party with limited powers and
cannot therefore negotiate for one party. It can investigate, the dispute, establish facts,
and refer the matter, along with the evidence, to management or to other forms of ADR.
Open-door policy - Correct Answer ✔✔ Form of dispute resolution that opens the lines
of communication within a company
High involvement employee - Correct Answer ✔✔ Employee involvement strategies that
allow employees to participate in managing the organization.
Corporate Social Responsibilities - Correct Answer ✔✔ Is a form of corporate self-
regulation integrated into a business model. CSR policy functions as a self-regulatory
mechanism whereby a business monitors and ensures its active compliance with the
spirit of the law, ethical standards and national or international norms.
How can training evaluations best be presented to management? - Correct Answer ✔✔
Presenting a report which shows the effect training and skill development has had on
productivity
Best way for an organization to determine recruiting effectiveness - Correct Answer ✔✔
Analyze Yield Ratios
Yield Ratios - Correct Answer ✔✔ Reflects the percentage of job candidates at the
beginning of a step in the recruiting/selection process who move on to the next step in
the process.
Matrix Organizational Structure - Correct Answer ✔✔ Two organizational Structures
exist at the same time.
Fair Labor Standards Act (FLSA) - Correct Answer ✔✔ Major Federal Law broadly
regulates Compensation
Trend and Ratio Analysis - Correct Answer ✔✔ Use of statistics to determine whether
relationships exist between two variables.
, Construct Validity - Correct Answer ✔✔ Shows relationship between an abstract
characteristic inferred by research and job performance
Selection Rate - Correct Answer ✔✔ The number hired divided by the number of
applicants
Hawthorne Studies - Correct Answer ✔✔ Reveals that Environmental factors are less
important than social interaction among co-workers and between supervisors and
employees.
Primary Research Methods examples - Correct Answer ✔✔ Attitude Surveys,
questionnaires, interviews and experiment.
Broadbanding - Correct Answer ✔✔ Combining several salary grades or job
classifications with narrow pay ranges into one band with a wider salary spread. It's
popular with some companies because it fits their flatter organizational Structure.
Competitive advantage - Correct Answer ✔✔ A set of unique features of a company
and its products that are perceived by the target market as significant and superior to
those of the competition. A complete understanding of strategic sources must include
an analysis of the strength and weakness of the organization.
Expectancy theory - Correct Answer ✔✔ The theory that people will be motivated to the
extent to which they believe that their efforts will lead to good performance, that good
performance will be rewarded, and that they will be offered attractive rewards.
theory x and theory y - Correct Answer ✔✔ Douglas McGregor. Theory X: managers
believe employees inherently dislike work and therefore must be directed into
performing it. Theory Y: managers assume employees can view work as being as
natural as play, and therefore average person can learn to accept, and even seek
responsibility.
Relationship between JOB SATISFACTION/JOB PERFORMANCE - Correct Answer
✔✔ Other factors such as rewards, mediate the relationship between satisfaction and
performance
Behavioral Performance Scale - Correct Answer ✔✔ Identifies the actions that should or
should not be seen on the job, used mainly for developmental feedback..
The first step towards constructing behavioral performance scales is identifying the
most important performance factors in an employee's job description.
The use of aptitude test in the selection process best predicts - Correct Answer ✔✔
Training Performance
& VALID CORRECT ANSWERS ALL
PASSED
Fishbone Diagram - Correct Answer ✔✔ Is used to map out a list of factors that affect a
problem or desired Outcome
Numerical Rating - Correct Answer ✔✔ Is a quantifiable measure of desired
performance, and it serves as a target for improvement.
Organizational Needs Assessment - Correct Answer ✔✔ Where is the training needed
in the organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - Correct Answer ✔✔ Is a complex strategy intended
to change the beliefs, attitudes, values, culture and structure of organizations so that
they can better adapt to new technologies, markets, and challenges. Organizational
Development methods are employed to improve Organizational Effectiveness (OE).
Scatter diagram - Correct Answer ✔✔ Quality tool that shows possible relationships
between two variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship
between years of experience and income level)
Sample return - Correct Answer ✔✔ A measureable outcome as a result of a developed
initiative. (e.g. An average value of increased production)
Designing an OED Intervention - Correct Answer ✔✔ Requires determining the target
audience's readiness for the upcoming change. (Managers input is a way to diagnose
their readiness and obtaining commitment. )
Interpersonal Strategies - Correct Answer ✔✔ Deals with the work relationship between
employees. Efforts aimed at clarifying work expectations and norms to prevent
misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - Correct Answer ✔✔ Its people,
its processes, and its planning
Process-related performance problem - Correct Answer ✔✔ Impractical or outdated
procedure are an example of process-related problem.
Goldratt's Theory of constrains - Correct Answer ✔✔ The greater constraints faced by
organizations come from policies.
,Six Sigma - Correct Answer ✔✔ Its a set of techniques and tools for process
improvement. It was introduced by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - Correct Answer ✔✔ Project Leaders
Six Sigma Green Belts - Correct Answer ✔✔ Employees
Organizational Structure - Correct Answer ✔✔ The Method by which work flows through
an organization. It allows group to work together within their individual functions to
manage tasks.
An Ombudsperson - Correct Answer ✔✔ Is a neutral party with limited powers and
cannot therefore negotiate for one party. It can investigate, the dispute, establish facts,
and refer the matter, along with the evidence, to management or to other forms of ADR.
Open-door policy - Correct Answer ✔✔ Form of dispute resolution that opens the lines
of communication within a company
High involvement employee - Correct Answer ✔✔ Employee involvement strategies that
allow employees to participate in managing the organization.
Corporate Social Responsibilities - Correct Answer ✔✔ Is a form of corporate self-
regulation integrated into a business model. CSR policy functions as a self-regulatory
mechanism whereby a business monitors and ensures its active compliance with the
spirit of the law, ethical standards and national or international norms.
How can training evaluations best be presented to management? - Correct Answer ✔✔
Presenting a report which shows the effect training and skill development has had on
productivity
Best way for an organization to determine recruiting effectiveness - Correct Answer ✔✔
Analyze Yield Ratios
Yield Ratios - Correct Answer ✔✔ Reflects the percentage of job candidates at the
beginning of a step in the recruiting/selection process who move on to the next step in
the process.
Matrix Organizational Structure - Correct Answer ✔✔ Two organizational Structures
exist at the same time.
Fair Labor Standards Act (FLSA) - Correct Answer ✔✔ Major Federal Law broadly
regulates Compensation
Trend and Ratio Analysis - Correct Answer ✔✔ Use of statistics to determine whether
relationships exist between two variables.
, Construct Validity - Correct Answer ✔✔ Shows relationship between an abstract
characteristic inferred by research and job performance
Selection Rate - Correct Answer ✔✔ The number hired divided by the number of
applicants
Hawthorne Studies - Correct Answer ✔✔ Reveals that Environmental factors are less
important than social interaction among co-workers and between supervisors and
employees.
Primary Research Methods examples - Correct Answer ✔✔ Attitude Surveys,
questionnaires, interviews and experiment.
Broadbanding - Correct Answer ✔✔ Combining several salary grades or job
classifications with narrow pay ranges into one band with a wider salary spread. It's
popular with some companies because it fits their flatter organizational Structure.
Competitive advantage - Correct Answer ✔✔ A set of unique features of a company
and its products that are perceived by the target market as significant and superior to
those of the competition. A complete understanding of strategic sources must include
an analysis of the strength and weakness of the organization.
Expectancy theory - Correct Answer ✔✔ The theory that people will be motivated to the
extent to which they believe that their efforts will lead to good performance, that good
performance will be rewarded, and that they will be offered attractive rewards.
theory x and theory y - Correct Answer ✔✔ Douglas McGregor. Theory X: managers
believe employees inherently dislike work and therefore must be directed into
performing it. Theory Y: managers assume employees can view work as being as
natural as play, and therefore average person can learn to accept, and even seek
responsibility.
Relationship between JOB SATISFACTION/JOB PERFORMANCE - Correct Answer
✔✔ Other factors such as rewards, mediate the relationship between satisfaction and
performance
Behavioral Performance Scale - Correct Answer ✔✔ Identifies the actions that should or
should not be seen on the job, used mainly for developmental feedback..
The first step towards constructing behavioral performance scales is identifying the
most important performance factors in an employee's job description.
The use of aptitude test in the selection process best predicts - Correct Answer ✔✔
Training Performance
