SHRM-CP TERMS QUESTIONS &
ELABORATED ANSWERS PASSED
ALREADY GRADED A+
ADA Amendments Act (ADAAA) - Correct Answer ✔✔ Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - Correct Answer ✔✔ Five-step instructional design process that governs
the development of learning programs.
Adverse impact - Correct Answer ✔✔ Type of discrimination that results when a neutral
policy has a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - Correct Answer ✔✔ Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - Correct Answer ✔✔ Umbrella term used to
describe a number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - Correct Answer ✔✔ Act that prohibits
discrimination against a qualified individual with a disability because of his/her disability.
Analytics - Correct Answer ✔✔ Tools that convert metrics to be used for decision
support by adding context or further subclassifying comparison groups.
Andragogy - Correct Answer ✔✔ Study of how adults learn.
Applicant tracking software (ATS) - Correct Answer ✔✔ Software that provides an
automated way for organizations to manage the recruiting process.
Apprenticeship - Correct Answer ✔✔ Relates to technical skills training; often a
partnership between employers and unions.
Arbitration - Correct Answer ✔✔ Procedure in which disputes are submitted to one or
more impartial persons for final determination.
Assessment centers - Correct Answer ✔✔ Assessment tools that provide candidates a
wide range of leadership situations and problem-solving exercises.
Assignees - Correct Answer ✔✔ Employees who work outside their home countries.
,At-will employment - Correct Answer ✔✔ Common-law principle stating that employers
have the right to hire, fire, demote, and promote whomever they choose for any reason
unless there is a law or contract to the contrary and employees have the right to quit a
job at any time.
Auditory learners - Correct Answer ✔✔ People who learn best by relying on their sense
of hearing.
Balanced scorecard - Correct Answer ✔✔ Measurement approach that provides an
overall picture of an organization's performance as measured against goals in finance,
customers, internal business processes, and learning and growth.
Balance sheet - Correct Answer ✔✔ Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - Correct Answer ✔✔ Type of interview that focuses on how
applicants previously handled real situations.
Benchmarking - Correct Answer ✔✔ Process that compares performance levels and/or
processes of one entity with those of another to identify performance gaps and set goals
aimed at improving performance.
Benefits - Correct Answer ✔✔ Payments or services provided to employees to cover
issues such as retirement, health coverage, sick pay/disability schemes, life insurance,
and paid time off.
Bias - Correct Answer ✔✔ Occurs when an appraiser's values, beliefs, or prejudices
distort performance ratings.
Big data - Correct Answer ✔✔ High-volume, high-velocity, and high-variety information
assets that require innovative forms of information processing for enhanced insight and
decision making.
Blended learning - Correct Answer ✔✔ Planned approach to learning that includes a
combination of instructor-led training, self-directed study, and/or on-the-job training.
Blogs - Correct Answer ✔✔ Broadcast-style communications that enable authors to
publish articles, opinions, product or service reviews, etc., on a web page.
Blue ocean strategies - Correct Answer ✔✔ Strategies that create competitive
advantage by creating a new marketplace arena in which there are no other
competitors.
, Bona fide occupational qualification (BFOQ) - Correct Answer ✔✔ Situation in which
religion, sex, or national origin is reasonably necessary to carrying out a particular job
function in the normal operations of an organization.
Brain drain - Correct Answer ✔✔ Exit of educated and skilled citizens from emerging
and developing countries for better-paying jobs in developed countries.
Broadbanding - Correct Answer ✔✔ Combining several salary grades or job
classifications with narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - Correct Answer ✔✔ Court ruling that distinguished
between supervisor harassment that results in tangible employment action and
supervisor harassment that does not.
Business Acumen - Correct Answer ✔✔ The ability to understand and apply information
with which to contribute to the organization's strategic plan.
Business case - Correct Answer ✔✔ Presentation to management that establishes that
a specific problem exists and argues that the proposed solution is the best way to solve
the problem in terms of time, cost efficiency, and probability of success.
Business intelligence - Correct Answer ✔✔ Ability to gather and analyze data from
inside and outside the organization so that information is available for decision makers.
Career development - Correct Answer ✔✔ Process by which employees progress
through a series of stages in their careers, each of which is characterized by relatively
unique issues, themes, and tasks.
Career management - Correct Answer ✔✔ Preparing, implementing, and monitoring
employees' career paths, with a primary focus on the goals and needs of the
organization.
Career planning - Correct Answer ✔✔ Actions and activities that individuals perform in
order to give direction to their work lives.
Cash flows statement - Correct Answer ✔✔ Statement that shows incoming and
outgoing cash in the areas of operations, investments, and financing and remaining
cash reserves; reflects an organization's ability to meet its current and short-term
obligations.
Cause-and-effect diagram - Correct Answer ✔✔ Diagram that maps out a list of factors
that are thought to affect a problem or a desired outcome.
Center of excellence (COE) - Correct Answer ✔✔ HR structural alternative established
as an independent department that provides services within a focused area to internal
clients.
ELABORATED ANSWERS PASSED
ALREADY GRADED A+
ADA Amendments Act (ADAAA) - Correct Answer ✔✔ Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - Correct Answer ✔✔ Five-step instructional design process that governs
the development of learning programs.
Adverse impact - Correct Answer ✔✔ Type of discrimination that results when a neutral
policy has a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - Correct Answer ✔✔ Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - Correct Answer ✔✔ Umbrella term used to
describe a number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - Correct Answer ✔✔ Act that prohibits
discrimination against a qualified individual with a disability because of his/her disability.
Analytics - Correct Answer ✔✔ Tools that convert metrics to be used for decision
support by adding context or further subclassifying comparison groups.
Andragogy - Correct Answer ✔✔ Study of how adults learn.
Applicant tracking software (ATS) - Correct Answer ✔✔ Software that provides an
automated way for organizations to manage the recruiting process.
Apprenticeship - Correct Answer ✔✔ Relates to technical skills training; often a
partnership between employers and unions.
Arbitration - Correct Answer ✔✔ Procedure in which disputes are submitted to one or
more impartial persons for final determination.
Assessment centers - Correct Answer ✔✔ Assessment tools that provide candidates a
wide range of leadership situations and problem-solving exercises.
Assignees - Correct Answer ✔✔ Employees who work outside their home countries.
,At-will employment - Correct Answer ✔✔ Common-law principle stating that employers
have the right to hire, fire, demote, and promote whomever they choose for any reason
unless there is a law or contract to the contrary and employees have the right to quit a
job at any time.
Auditory learners - Correct Answer ✔✔ People who learn best by relying on their sense
of hearing.
Balanced scorecard - Correct Answer ✔✔ Measurement approach that provides an
overall picture of an organization's performance as measured against goals in finance,
customers, internal business processes, and learning and growth.
Balance sheet - Correct Answer ✔✔ Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - Correct Answer ✔✔ Type of interview that focuses on how
applicants previously handled real situations.
Benchmarking - Correct Answer ✔✔ Process that compares performance levels and/or
processes of one entity with those of another to identify performance gaps and set goals
aimed at improving performance.
Benefits - Correct Answer ✔✔ Payments or services provided to employees to cover
issues such as retirement, health coverage, sick pay/disability schemes, life insurance,
and paid time off.
Bias - Correct Answer ✔✔ Occurs when an appraiser's values, beliefs, or prejudices
distort performance ratings.
Big data - Correct Answer ✔✔ High-volume, high-velocity, and high-variety information
assets that require innovative forms of information processing for enhanced insight and
decision making.
Blended learning - Correct Answer ✔✔ Planned approach to learning that includes a
combination of instructor-led training, self-directed study, and/or on-the-job training.
Blogs - Correct Answer ✔✔ Broadcast-style communications that enable authors to
publish articles, opinions, product or service reviews, etc., on a web page.
Blue ocean strategies - Correct Answer ✔✔ Strategies that create competitive
advantage by creating a new marketplace arena in which there are no other
competitors.
, Bona fide occupational qualification (BFOQ) - Correct Answer ✔✔ Situation in which
religion, sex, or national origin is reasonably necessary to carrying out a particular job
function in the normal operations of an organization.
Brain drain - Correct Answer ✔✔ Exit of educated and skilled citizens from emerging
and developing countries for better-paying jobs in developed countries.
Broadbanding - Correct Answer ✔✔ Combining several salary grades or job
classifications with narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - Correct Answer ✔✔ Court ruling that distinguished
between supervisor harassment that results in tangible employment action and
supervisor harassment that does not.
Business Acumen - Correct Answer ✔✔ The ability to understand and apply information
with which to contribute to the organization's strategic plan.
Business case - Correct Answer ✔✔ Presentation to management that establishes that
a specific problem exists and argues that the proposed solution is the best way to solve
the problem in terms of time, cost efficiency, and probability of success.
Business intelligence - Correct Answer ✔✔ Ability to gather and analyze data from
inside and outside the organization so that information is available for decision makers.
Career development - Correct Answer ✔✔ Process by which employees progress
through a series of stages in their careers, each of which is characterized by relatively
unique issues, themes, and tasks.
Career management - Correct Answer ✔✔ Preparing, implementing, and monitoring
employees' career paths, with a primary focus on the goals and needs of the
organization.
Career planning - Correct Answer ✔✔ Actions and activities that individuals perform in
order to give direction to their work lives.
Cash flows statement - Correct Answer ✔✔ Statement that shows incoming and
outgoing cash in the areas of operations, investments, and financing and remaining
cash reserves; reflects an organization's ability to meet its current and short-term
obligations.
Cause-and-effect diagram - Correct Answer ✔✔ Diagram that maps out a list of factors
that are thought to affect a problem or a desired outcome.
Center of excellence (COE) - Correct Answer ✔✔ HR structural alternative established
as an independent department that provides services within a focused area to internal
clients.
