Healthcare Quality Management F – Lecture Notes and
Healthcare
Study Guide
Quality
onManagement
Quality Improvement
F – Lecture
in Healthcare.pdf
Notes and Healthcare
Study GuideQuality
on Quality
Management
Improvement
F –inLecture
Healthcare.pdf
Notes and Study Guide on Quality Improvement in Healthcare
Healthcare Quality
Management F – Lecture
Notes and Study Guide on
Quality Improvement in
Healthcare
Healthcare Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_
Quality Management F – Lecture Notes and
Healthcare
Study Guide
Quality
onManagement
Quality Improvement
F – Lecture
in Healthcare.pdf
Notes and
Healthcare
Study Guide
Quality
onManagement
Quality Improvement
F – Lecture
in Healthcare.pdf
Notes and Study Guide on Quality Improvement in Healthcare.pdf
,Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F
George was walking into the hospital on his way to visit The role of the Risk Manager is to act as the patient advocate for George. The
his wife who had just delivered their first child. His arms patient advocate remains neutral and helps solve the issue between the
were loaded with flowers, balloons, and teddy bears patient and organization. Solving the issue right away prevents any legal
for the baby. As George was crossing the lobby, he issues later for the organization. The Risk Manager must also report the
slipped, dropped all of his items, and cried out in pain. incident to the legal department
Prior to George entering the hospital, housekeeping
had just mopped the lobby floor and failed to put out
a "wet floor" sign. George ended up in the emergency
department with a fractured wrist. What is the role of
the risk manager in this scenario, and how should he or
she respond?
A person who represents the rights and interests of Advocate
another individual as though they were the person's
own is referred to as a patient __________.
Explain how risk managers use their skills in patient The Risk Manager goes over the facts of the incident with the patient, then
advocacy to lessen the impact that potentially investigates how and why the incident occurred. In this case, since
compensable events can have on healthcare housekeeping forgot to place a "wet floor" warning sign, the risk manager has
organizations. to accept the responsibility and offer an apology and might need to negotiate
composition to the patient.
Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf
,Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F
A patient was taken into surgery at a local hospital for Sentinel event
treatment of colon cancer. A large section of the colon
was removed during surgery, and the patient was taken
to the medical floor after surgery. Within the first 24
hours post-op, the patient developed fever, chills, and
abdominal pain. An abdominal CT scan revealed the
presence of a foreign body. This situation describes a
__________.
Discuss the importance of patients' rights as they The rights of patients are important, not only to maintain a trustworthy
receive services at a healthcare facility. relationship between the patient and the organization, but also because it is a
federal mandate to treat patients ethically and fairly.
Provide two examples of possible patient safety issues Patient safety issues related to medication error can be wrong patient, wrong
related to medication errors and adverse drug events, administration time, or wrong medication. And patient safety issues related to
and demonstrate how a healthcare organization could adverse drug events can be when the patient has an unintended reaction to
avoid these safety issues with effective policies and the medication.
procedures. To avoid medication error the "five rights" should be practiced at all times. The
five rights are right patient, right drug, right dose, right route, and right time.
To avoid the adverse effect patient issue the patient must be monitored after
drug administration.
Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf
, Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F
A physician provided an order for a patient to receive This is not an acceptable medication order because the use of the symbol ">"
Tylenol if his or her temperature was ">99.5 degrees F." is on the official Do Not Use list and can be misinterpreted as a "7" or can be
Is this an acceptable medication order? Why or why confused with the less than sign. The physician should write out "greater than"
not? for the medication order to be appropriate.
A patent for a new drug gives its manufacturer an Brand
exclusive right to market the drug for a specific period
of time under what type of name?
Inappropriate dose, nonformulary agent, and Prescribing
medication errors to transfer are all examples of this
type of medication error
Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf
Healthcare
Study Guide
Quality
onManagement
Quality Improvement
F – Lecture
in Healthcare.pdf
Notes and Healthcare
Study GuideQuality
on Quality
Management
Improvement
F –inLecture
Healthcare.pdf
Notes and Study Guide on Quality Improvement in Healthcare
Healthcare Quality
Management F – Lecture
Notes and Study Guide on
Quality Improvement in
Healthcare
Healthcare Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_
Quality Management F – Lecture Notes and
Healthcare
Study Guide
Quality
onManagement
Quality Improvement
F – Lecture
in Healthcare.pdf
Notes and
Healthcare
Study Guide
Quality
onManagement
Quality Improvement
F – Lecture
in Healthcare.pdf
Notes and Study Guide on Quality Improvement in Healthcare.pdf
,Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F
George was walking into the hospital on his way to visit The role of the Risk Manager is to act as the patient advocate for George. The
his wife who had just delivered their first child. His arms patient advocate remains neutral and helps solve the issue between the
were loaded with flowers, balloons, and teddy bears patient and organization. Solving the issue right away prevents any legal
for the baby. As George was crossing the lobby, he issues later for the organization. The Risk Manager must also report the
slipped, dropped all of his items, and cried out in pain. incident to the legal department
Prior to George entering the hospital, housekeeping
had just mopped the lobby floor and failed to put out
a "wet floor" sign. George ended up in the emergency
department with a fractured wrist. What is the role of
the risk manager in this scenario, and how should he or
she respond?
A person who represents the rights and interests of Advocate
another individual as though they were the person's
own is referred to as a patient __________.
Explain how risk managers use their skills in patient The Risk Manager goes over the facts of the incident with the patient, then
advocacy to lessen the impact that potentially investigates how and why the incident occurred. In this case, since
compensable events can have on healthcare housekeeping forgot to place a "wet floor" warning sign, the risk manager has
organizations. to accept the responsibility and offer an apology and might need to negotiate
composition to the patient.
Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf
,Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F
A patient was taken into surgery at a local hospital for Sentinel event
treatment of colon cancer. A large section of the colon
was removed during surgery, and the patient was taken
to the medical floor after surgery. Within the first 24
hours post-op, the patient developed fever, chills, and
abdominal pain. An abdominal CT scan revealed the
presence of a foreign body. This situation describes a
__________.
Discuss the importance of patients' rights as they The rights of patients are important, not only to maintain a trustworthy
receive services at a healthcare facility. relationship between the patient and the organization, but also because it is a
federal mandate to treat patients ethically and fairly.
Provide two examples of possible patient safety issues Patient safety issues related to medication error can be wrong patient, wrong
related to medication errors and adverse drug events, administration time, or wrong medication. And patient safety issues related to
and demonstrate how a healthcare organization could adverse drug events can be when the patient has an unintended reaction to
avoid these safety issues with effective policies and the medication.
procedures. To avoid medication error the "five rights" should be practiced at all times. The
five rights are right patient, right drug, right dose, right route, and right time.
To avoid the adverse effect patient issue the patient must be monitored after
drug administration.
Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf
, Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F
A physician provided an order for a patient to receive This is not an acceptable medication order because the use of the symbol ">"
Tylenol if his or her temperature was ">99.5 degrees F." is on the official Do Not Use list and can be misinterpreted as a "7" or can be
Is this an acceptable medication order? Why or why confused with the less than sign. The physician should write out "greater than"
not? for the medication order to be appropriate.
A patent for a new drug gives its manufacturer an Brand
exclusive right to market the drug for a specific period
of time under what type of name?
Inappropriate dose, nonformulary agent, and Prescribing
medication errors to transfer are all examples of this
type of medication error
Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf Healthcare Quality Management F.pdf
