MHA 701 Exam – Questions With Proper Solutions
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Terms in this set (117)
Why is it important to understand Helps manage employees effectively
attitudes and perceptions?
What does attitudes and perceptions Human behavior
influence in the workplace?
Define Attitudes A mindset or tendency to act a certain way towards a
person, place or thing, shaped by experience and
personality
Explains behavior and includes personality, beliefs,
values, motivations, and emotions
Tricomponent Model of Attitudes 1. Affect- feelings/emotions about something
2. Cognition- thoughts or beliefs about it
3. Behavior- actions taken because of the attitude
Define cognitive dissonance Conflict between attitudes or between attitudes and
behavior
What does cognitive dissonance discomfort which motivates a person to reduce the
cause? dissonance/conflict
, Ways people may reduce cognitive Eliminate responsibility- "It's not my fault" or "I can't
dissonance: help it"
Deny, distort, or forget info- downplay or
misinterpret facts
Minimize importance- treat the issue as not a big
deal
Select supporting info- focus on facts that justify
behaviors
In what way does cognitive To restore balance between attitudes and behavior,
dissonance motivate people? but it doesn't predict exactly how
Equity Theory Employees seek a fair balance between work effort
and rewards
What happen is the balance is unfair Ask for a raise
(coworker paid more for same work)? Reduce work effort
Employees may... Look for another job
How are attitudes formed? Through learning, observing others, and personal
experiences
Influenced decisions, behavior, and memory
Vary in strength and can be measured or changed
What are Employee Attitude Surveys? Surveys used to assess workers' attitudes towards
jobs, supervisors, pay, working conditions, and more
How might Employee Attitude Surveys Help managers understand if they are retaining and
help managers? motivating employees effectively
What kind of scales do these Surveys often use Likert scales ("strongly agree-
Employee Attitude Surveys use? strongly disagree") or frequency scales ("never- very
often")
Save Groups
Terms in this set (117)
Why is it important to understand Helps manage employees effectively
attitudes and perceptions?
What does attitudes and perceptions Human behavior
influence in the workplace?
Define Attitudes A mindset or tendency to act a certain way towards a
person, place or thing, shaped by experience and
personality
Explains behavior and includes personality, beliefs,
values, motivations, and emotions
Tricomponent Model of Attitudes 1. Affect- feelings/emotions about something
2. Cognition- thoughts or beliefs about it
3. Behavior- actions taken because of the attitude
Define cognitive dissonance Conflict between attitudes or between attitudes and
behavior
What does cognitive dissonance discomfort which motivates a person to reduce the
cause? dissonance/conflict
, Ways people may reduce cognitive Eliminate responsibility- "It's not my fault" or "I can't
dissonance: help it"
Deny, distort, or forget info- downplay or
misinterpret facts
Minimize importance- treat the issue as not a big
deal
Select supporting info- focus on facts that justify
behaviors
In what way does cognitive To restore balance between attitudes and behavior,
dissonance motivate people? but it doesn't predict exactly how
Equity Theory Employees seek a fair balance between work effort
and rewards
What happen is the balance is unfair Ask for a raise
(coworker paid more for same work)? Reduce work effort
Employees may... Look for another job
How are attitudes formed? Through learning, observing others, and personal
experiences
Influenced decisions, behavior, and memory
Vary in strength and can be measured or changed
What are Employee Attitude Surveys? Surveys used to assess workers' attitudes towards
jobs, supervisors, pay, working conditions, and more
How might Employee Attitude Surveys Help managers understand if they are retaining and
help managers? motivating employees effectively
What kind of scales do these Surveys often use Likert scales ("strongly agree-
Employee Attitude Surveys use? strongly disagree") or frequency scales ("never- very
often")
