MHA 701 EXAM – Questions With Correct Solutions
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Practice questions for this set
Learn 1 /7 Study using Learn
Causality from internal factors
Choose an answer
1 OB is short for... 2 US Demographics
3 Internal Attribution 4 When did OB movement begin?
Don't know?
Terms in this set (151)
OB is short for... Organizational Behavior
What is OB? Applied behavioral science. The study of indv. and
group dynamics in an organizational setting.
3 Goals of OB Explain, predict, and manage behavior.
,Taylorism From Ind. Rev, Frederick Taylor believed in efficiency
by economizing time, energy, and production
resources. Ex: Henry Ford Assembly Line
When did OB movement begin? 1920s, Hawthorne Studies at Harvard
Why were Hawthorne Studies Showed important influence of human factors on
important? worker productivity
Hawthorne Effect Bias that occurs when people know they are being
studied
Illumination Experiments Lighting did not effect productivity, attention to
employees did.
Relay-Assembly Group Experiments Improved group dynamics, not conditions, increased
productivity.
Bank-Wiring Observation Room No relationship b/w conditions and productivity,
Experiment productivity only influenced by group dynamics.
Theory X Douglas McGregor. Employees are unintelligent and
lazy, should be closely controlled.
Theory Y Douglas McGregor. Employees are creative and
competent, want meaningful work.
US Demographics Changed dramatically in past 40 years, expected
more change in next 30. Whites will make up less
than 50% of population.
Diversity Full range of similarities and differences in group,
including gender, age, race/ethnicity, social class, org
role, religion, sexual orientation, physical abilities,
etc.
, Equity Fair treatment, access, opportunity, and advancement
for all. Strives to remove barriers that prevent some
groups from participating.
Inclusion Creating env. where anyone can feel welcomed,
respected, and supported and can participate.
Age Slow growth has lead to larger populations of older
people while younger populations decrease.
Attributed to baby boomers and increasing life
spans.
Issues w/Aging Population Limited geriatric training. Less likely to receive care.
Excluded from clinical trials.
Gender Whole population evenly split among M/F, with
variance in groups. High M to F ratio in young adults,
decreases in population age.
How do changing demographics Organizations must reduce disparities in care
affect healthcare? provided to underrep. populations. Must be diverse,
equitable, inclusive for both pts and employees.
Diversity Management Strategically driven process emphasizing building
skills and creating policies to address changing
demographics.
Cultural Competency Ongoing commitment of appropriate practices and
policies for diverse populations, goal of providing
better care. Also include linguistic competency. Orgs
should reflect the populations they serve.
Perception Closely related to attitudes. Process by which one
interprets and organizes sensation to produce
meaningful experience. May differ from reality.
What influences perception? One's awareness and acceptance of stimuli.
Save Groups
Practice questions for this set
Learn 1 /7 Study using Learn
Causality from internal factors
Choose an answer
1 OB is short for... 2 US Demographics
3 Internal Attribution 4 When did OB movement begin?
Don't know?
Terms in this set (151)
OB is short for... Organizational Behavior
What is OB? Applied behavioral science. The study of indv. and
group dynamics in an organizational setting.
3 Goals of OB Explain, predict, and manage behavior.
,Taylorism From Ind. Rev, Frederick Taylor believed in efficiency
by economizing time, energy, and production
resources. Ex: Henry Ford Assembly Line
When did OB movement begin? 1920s, Hawthorne Studies at Harvard
Why were Hawthorne Studies Showed important influence of human factors on
important? worker productivity
Hawthorne Effect Bias that occurs when people know they are being
studied
Illumination Experiments Lighting did not effect productivity, attention to
employees did.
Relay-Assembly Group Experiments Improved group dynamics, not conditions, increased
productivity.
Bank-Wiring Observation Room No relationship b/w conditions and productivity,
Experiment productivity only influenced by group dynamics.
Theory X Douglas McGregor. Employees are unintelligent and
lazy, should be closely controlled.
Theory Y Douglas McGregor. Employees are creative and
competent, want meaningful work.
US Demographics Changed dramatically in past 40 years, expected
more change in next 30. Whites will make up less
than 50% of population.
Diversity Full range of similarities and differences in group,
including gender, age, race/ethnicity, social class, org
role, religion, sexual orientation, physical abilities,
etc.
, Equity Fair treatment, access, opportunity, and advancement
for all. Strives to remove barriers that prevent some
groups from participating.
Inclusion Creating env. where anyone can feel welcomed,
respected, and supported and can participate.
Age Slow growth has lead to larger populations of older
people while younger populations decrease.
Attributed to baby boomers and increasing life
spans.
Issues w/Aging Population Limited geriatric training. Less likely to receive care.
Excluded from clinical trials.
Gender Whole population evenly split among M/F, with
variance in groups. High M to F ratio in young adults,
decreases in population age.
How do changing demographics Organizations must reduce disparities in care
affect healthcare? provided to underrep. populations. Must be diverse,
equitable, inclusive for both pts and employees.
Diversity Management Strategically driven process emphasizing building
skills and creating policies to address changing
demographics.
Cultural Competency Ongoing commitment of appropriate practices and
policies for diverse populations, goal of providing
better care. Also include linguistic competency. Orgs
should reflect the populations they serve.
Perception Closely related to attitudes. Process by which one
interprets and organizes sensation to produce
meaningful experience. May differ from reality.
What influences perception? One's awareness and acceptance of stimuli.
