MHA 701 FINAL EXAM 2026 – Accurate Answers To
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Terms in this set (73)
3 Goals of OB 1. Attempts to explain why individuals behave the way
they do
2. Tries to predict how individuals and groups will
behave based on in/external factors
3. Provides managers with tools to assist in managing
groups behaviors so they work harder
Organizational Behavior A field of study that investigates the impact that
individuals, groups, and structure have on behavior
within organizations, for the purpose of applying
such knowledge toward improving an organization's
effectiveness.
The Hawthorne Studies 1924-1933. Significant to development of OB because
research proved important influence of human
factors on work productivity. Proves the bias that
occurs when people know that they are being
studied.
Theories X and Y X managers: see workers as lacking ambition,
disliking work, and wanting security above all else
Y managers: see workers as enjoying work, being
able to assume responsibility, and being creative.
2. Overview
Diversity (n.) difference, variety; a condition of having many
different types of forms
, Equity (n.) the state or quality of being just, fair, or impartial;
fair and equal treatment; something that is fair; the
money value of a property above and beyond any
mortgage or other claim
Inclusion the action or state of including or of being included
within a group or structure.
Age the time of life at which some particular qualification,
power, or capacity arises or rests
Gender the socially constructed roles and characteristics by
which a culture defines male and female
Implications of Health Care Industry / Workforce and patient pop will increasingly
diversify over time.
/ Increase of health services as the population ages.
/ Decrease of younger, diverse workers entering
health care.
/ Decrease of women, queer people, and POC in
healthcare leadership roles
Diversity Management the process and programs by which managers make
everyone more aware of and sensitive to the needs
and differences of others
Cultural Competence having an awareness and acceptance of cultures and
the ability to interact effectively with people of
diverse cultures
4. Overview Understanding the psychology of attitudes and
perceptions can help us better manage HCPs as they
directly relate to human behavior.
Helps managers deal with staff fairly and increase
productivity.
Perception the process of organizing and interpreting sensory
information, enabling us to recognize meaningful
objects and events
All Questions
Save Groups
Terms in this set (73)
3 Goals of OB 1. Attempts to explain why individuals behave the way
they do
2. Tries to predict how individuals and groups will
behave based on in/external factors
3. Provides managers with tools to assist in managing
groups behaviors so they work harder
Organizational Behavior A field of study that investigates the impact that
individuals, groups, and structure have on behavior
within organizations, for the purpose of applying
such knowledge toward improving an organization's
effectiveness.
The Hawthorne Studies 1924-1933. Significant to development of OB because
research proved important influence of human
factors on work productivity. Proves the bias that
occurs when people know that they are being
studied.
Theories X and Y X managers: see workers as lacking ambition,
disliking work, and wanting security above all else
Y managers: see workers as enjoying work, being
able to assume responsibility, and being creative.
2. Overview
Diversity (n.) difference, variety; a condition of having many
different types of forms
, Equity (n.) the state or quality of being just, fair, or impartial;
fair and equal treatment; something that is fair; the
money value of a property above and beyond any
mortgage or other claim
Inclusion the action or state of including or of being included
within a group or structure.
Age the time of life at which some particular qualification,
power, or capacity arises or rests
Gender the socially constructed roles and characteristics by
which a culture defines male and female
Implications of Health Care Industry / Workforce and patient pop will increasingly
diversify over time.
/ Increase of health services as the population ages.
/ Decrease of younger, diverse workers entering
health care.
/ Decrease of women, queer people, and POC in
healthcare leadership roles
Diversity Management the process and programs by which managers make
everyone more aware of and sensitive to the needs
and differences of others
Cultural Competence having an awareness and acceptance of cultures and
the ability to interact effectively with people of
diverse cultures
4. Overview Understanding the psychology of attitudes and
perceptions can help us better manage HCPs as they
directly relate to human behavior.
Helps managers deal with staff fairly and increase
productivity.
Perception the process of organizing and interpreting sensory
information, enabling us to recognize meaningful
objects and events
