Test Bank – Matching Supply with Demand:
Introduction to Operations Management (5th
Edition) | Cachon & Terwiesch | ISBN
9781260716276
Industry 4.0 - answers-the trend towards automation and data exchange in manufacturing
technologies, including the internet of things, cloud computing, and artificial intelligence
Internet of Things (IoT) - answers-a world where interconnected, Internet-enabled devices or
"things" can collect and share data without human intervention
What are the two main sides to business? - answers-1. Demand
2. Fulfillment
Demand side of business - answers-responsible for forecasts, affecting customer behaviors,
getting orders for products or services and understanding markets
Fulfillment side of business - answers-responsible for making and delivering products and
services
What does accounting do for a business? - answers-is the function that coches and "keeps
score" for a business through profit and cost analysis
What is the transformation process within the supply chain look like and what does it do? -
answers-1. Includes the conversion of raw materials into saleable products and services
1
,2. Creates wealth
The three elements that transfer between members in a supply chain - answers-1. Inventory
2. Information & Data
3. Cash
Upstream - answers-supply chain moving towards suppliers
Downstream - answers-supply chain moving towards customers
Owner of the demand planning process - answers-Top management of sales/marketing,
specifically at vice president level
Careers in OSCM (Operations and Supply Chain Management) - answers-1. Quality, Process, or
Manufacturing Engineering
2. Purchasing
3. Materials
4. Inventory Planning
5. Logistics
6. Warehousing
7. Production Management
APICS/ASCM - answers-the premier professional group in the operations and supply chain
management space
2
, 80/20 Rule - answers-80% of revenue comes from 20% of the items
Mission - answers-answers the questions, "what are we in business for" and "what's important
to the business"
Corporate Strategy - answers-sets long-term direction and defines what the objectives for
growth and sustainably in the future
Business imperatives - answers-short list of top priority goals that must be done in next 12
months
True or False. Business imperatives are set by the corporate strategy - answers-True.
Core competency - answers-skills that define the business
True or False. Quality is not an example of an order qualifier - answers-False.
Two most important metrics for operational performance - answers-1. Customer service
2. Cost
True or False. Quality is not needed for customer service and cost to work as important
operational metrics. - answers-False.
True or False. Profit is not good operational performance metric - answers-True.
Included in a good management system - answers-1. Good process design
3
Introduction to Operations Management (5th
Edition) | Cachon & Terwiesch | ISBN
9781260716276
Industry 4.0 - answers-the trend towards automation and data exchange in manufacturing
technologies, including the internet of things, cloud computing, and artificial intelligence
Internet of Things (IoT) - answers-a world where interconnected, Internet-enabled devices or
"things" can collect and share data without human intervention
What are the two main sides to business? - answers-1. Demand
2. Fulfillment
Demand side of business - answers-responsible for forecasts, affecting customer behaviors,
getting orders for products or services and understanding markets
Fulfillment side of business - answers-responsible for making and delivering products and
services
What does accounting do for a business? - answers-is the function that coches and "keeps
score" for a business through profit and cost analysis
What is the transformation process within the supply chain look like and what does it do? -
answers-1. Includes the conversion of raw materials into saleable products and services
1
,2. Creates wealth
The three elements that transfer between members in a supply chain - answers-1. Inventory
2. Information & Data
3. Cash
Upstream - answers-supply chain moving towards suppliers
Downstream - answers-supply chain moving towards customers
Owner of the demand planning process - answers-Top management of sales/marketing,
specifically at vice president level
Careers in OSCM (Operations and Supply Chain Management) - answers-1. Quality, Process, or
Manufacturing Engineering
2. Purchasing
3. Materials
4. Inventory Planning
5. Logistics
6. Warehousing
7. Production Management
APICS/ASCM - answers-the premier professional group in the operations and supply chain
management space
2
, 80/20 Rule - answers-80% of revenue comes from 20% of the items
Mission - answers-answers the questions, "what are we in business for" and "what's important
to the business"
Corporate Strategy - answers-sets long-term direction and defines what the objectives for
growth and sustainably in the future
Business imperatives - answers-short list of top priority goals that must be done in next 12
months
True or False. Business imperatives are set by the corporate strategy - answers-True.
Core competency - answers-skills that define the business
True or False. Quality is not an example of an order qualifier - answers-False.
Two most important metrics for operational performance - answers-1. Customer service
2. Cost
True or False. Quality is not needed for customer service and cost to work as important
operational metrics. - answers-False.
True or False. Profit is not good operational performance metric - answers-True.
Included in a good management system - answers-1. Good process design
3
