Operations and Supply Chain Management -
C720 (WGU) Exam | Questions with 100% Correct
Answers | Verified | Latest Update 2026
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Terms in this set (245)
The process used to acquire inputs, Operations
such as people, capital, and material,
and transform them into outputs,
such as products and services.
They allocate resources. Operations Manager
Facilities and equipment Capital
Developing capabilities that Competitive Advantage
customers value, can be sustained
over the long-term, and competitors
find difficult to replicate.
The process of separating Inseparability
production from consumption;
cannot be done for services because
they are produced and consumed
simultaneously.
The application of knowledge, tools, Technology
processes, and procedures to solve
problems.
,The characteristics, features, and Product Design
performance of the product; how
the product functions; does not
fundamentally change the product.
Example: changing Coca-Cola's
beverage containers from glass to
aluminum.
The application of knowledge to Product Technology
improve the product.
How to accomplish a task. Process
How a product is made; can Process Design
fundamentally alter the nature of the
product. Example: changing the taste
of Coca-Cola.
The application of knowledge to Process Technology
improve a process.
When individuals with different Cross-Functionality
expertise work towards a common
goal; this is an essential business
process.
Completing product design and Concurrent Engineering
process design simultaneously.
Subsystems within an organization, Functional Areas
such as marketing, finance, and
accounting, that are linked together
by a common organizational goal.
, Consists of the organizational goals Strategy
and the methods of implementing
the goals; every element of the
SWOT analysis should be considered
when developing strategies.
Main goals of an organization. Key Policies
The formal relationships among Organizational Structure
different functional areas that aids in
communication.
Where one entity has an advantage Relative Advantage
over another; will often trade their
specialized products for those that
they do not produce; companies
with a relative advantage are able to
produce products at a lower cost
than their competitors.
A free trade agreement between the North American Free Trade Agreement (NAFTA)
United State, Mexico, and Canada to
reduce tariffs and other trade
restrictions.
A trade agreement designed to General Agreement on Tariffs and Trade (GATT)
reduce tariffs and other trade
restrictions.
Balancing the interconnected Sustainability
obligations to economic viability,
society, and the environment (the
triple bottom line).
C720 (WGU) Exam | Questions with 100% Correct
Answers | Verified | Latest Update 2026
Save
Terms in this set (245)
The process used to acquire inputs, Operations
such as people, capital, and material,
and transform them into outputs,
such as products and services.
They allocate resources. Operations Manager
Facilities and equipment Capital
Developing capabilities that Competitive Advantage
customers value, can be sustained
over the long-term, and competitors
find difficult to replicate.
The process of separating Inseparability
production from consumption;
cannot be done for services because
they are produced and consumed
simultaneously.
The application of knowledge, tools, Technology
processes, and procedures to solve
problems.
,The characteristics, features, and Product Design
performance of the product; how
the product functions; does not
fundamentally change the product.
Example: changing Coca-Cola's
beverage containers from glass to
aluminum.
The application of knowledge to Product Technology
improve the product.
How to accomplish a task. Process
How a product is made; can Process Design
fundamentally alter the nature of the
product. Example: changing the taste
of Coca-Cola.
The application of knowledge to Process Technology
improve a process.
When individuals with different Cross-Functionality
expertise work towards a common
goal; this is an essential business
process.
Completing product design and Concurrent Engineering
process design simultaneously.
Subsystems within an organization, Functional Areas
such as marketing, finance, and
accounting, that are linked together
by a common organizational goal.
, Consists of the organizational goals Strategy
and the methods of implementing
the goals; every element of the
SWOT analysis should be considered
when developing strategies.
Main goals of an organization. Key Policies
The formal relationships among Organizational Structure
different functional areas that aids in
communication.
Where one entity has an advantage Relative Advantage
over another; will often trade their
specialized products for those that
they do not produce; companies
with a relative advantage are able to
produce products at a lower cost
than their competitors.
A free trade agreement between the North American Free Trade Agreement (NAFTA)
United State, Mexico, and Canada to
reduce tariffs and other trade
restrictions.
A trade agreement designed to General Agreement on Tariffs and Trade (GATT)
reduce tariffs and other trade
restrictions.
Balancing the interconnected Sustainability
obligations to economic viability,
society, and the environment (the
triple bottom line).
