C720 WGU Exam | Questions with 100% Correct
Answers | Verified | Latest Update 2026
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Practice questions for this set
Learn 1 /7 Study with Learn
Service Q. Prompt Service
Choose an answer
1 Crosby 2 Conformance
3 Responsiveness 4 Taguchi
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Terms in this set (54)
Crosby Eliminate Errors, "Do it right the 1st time", "Quality is
free"
, Deming 14 points, systems not employees cause defects,
train employees to use tools
Ishikawa Fishbone, Team Work, Quality Circles
Juran Cost of quality, "Fitness for use", continues
improvement
Taguchi Robust design, quality designed into the product
Reliability Service Q. ability to perform promised service
Responsiveness Service Q. Prompt Service
Assurance Service Q. Knowledge and courteous of employee
(Trust)
Empathy Service Q.Caring and attention to customers
Tangibility Service Q. Appearance of physical facilities
Performance Good Q. Primary characteristics
Features Good Q. Secondary characteristics
Reliability Good Q. length of time a product will function
before fail
Conformance Good Q. How well it matched pre determined
standards
Durability Good Q. How it will function at hard times
Answers | Verified | Latest Update 2026
Save
Practice questions for this set
Learn 1 /7 Study with Learn
Service Q. Prompt Service
Choose an answer
1 Crosby 2 Conformance
3 Responsiveness 4 Taguchi
Don't know?
Terms in this set (54)
Crosby Eliminate Errors, "Do it right the 1st time", "Quality is
free"
, Deming 14 points, systems not employees cause defects,
train employees to use tools
Ishikawa Fishbone, Team Work, Quality Circles
Juran Cost of quality, "Fitness for use", continues
improvement
Taguchi Robust design, quality designed into the product
Reliability Service Q. ability to perform promised service
Responsiveness Service Q. Prompt Service
Assurance Service Q. Knowledge and courteous of employee
(Trust)
Empathy Service Q.Caring and attention to customers
Tangibility Service Q. Appearance of physical facilities
Performance Good Q. Primary characteristics
Features Good Q. Secondary characteristics
Reliability Good Q. length of time a product will function
before fail
Conformance Good Q. How well it matched pre determined
standards
Durability Good Q. How it will function at hard times
