WGU Operations and Supply Chain Management
- C720 Study Guide Questions with 100% Correct
Answers | Verified | Latest Update 2026
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Terms in this set (209)
Teamwork Teamwork in operations benefit the customer when
coordinated decisions within an organization
produce high quality products that customers
value. Teamwork can help make improvements to
products. To remain competitive in the global
marketplace, teamwork should be utilized to help
solve quality and productivity problems.
Product and process design Product and process design are crucial and relate
to both the design of goods and services.
Product design consideration of the characteristics, features, and
performance of the product.
Product technology application of knowledge to improve the product.
Process design describes how a product will be made.
Process technology application of knowledge to improve a process.
,Common goals Most organizations develop common goals during
the budgeting and planning process, which are
done annually.
Most common type of organization Many businesses are shifting to organization by
process due to today's fast paced environment.
Organizational structures designed by process cross-functional lines.
Cross-functionality a unique feature important to any organization.
Eliminating functional silos allows teams to share knowledge and
understanding of decision-making across the
organization.
Decentralizing decision making leads to more cross-functional teams.
Relative advantage The difference between the lowest cost producer
and the next-lowest cost producer.
Ethics A sense of what is right and wrong that guide
behavior.
Sustainability Reflects the efforts organizations are expected to
make to balance their interconnected obligations
to economic viability, the societies in which they
operate, and the natural environment - the "triple
bottom line."
Organizational focus points Organizations need to focus on how a decision
affects not just profitability, but also employees,
the community, and the environment, in the long
and short term.
, Competitive advantage A capability that customers value that gives an
organization an edge against its competition.
VIRAL VIRAL= Value to consumers, it should be Inimitable
(not easily imitated), Rare, and an organization
should have the Aptitude and Lifespan to earn
appropriate returns on the advantage.
SWOT Analysis Assists in planning to achieve objectives. Strength,
Weakness, Opportunity and Threat
Key processes organizations must Strategy development, product development,
have: development of systems to produce services and
goods, and order fulfillment to leverage impact.
Systems development Key to meeting strategic goals. Resources include:
people, facilities, equipment, materials, and energy.
Process redesign Facilitates working toward a common goal in
organizations.
Productivity A mathematical calculation. It is the ratio of the
outputs achieved divided by the inputs consumed
to achieve those outputs.
Productivity Formula Productivity = Output / Input. Change in
productivity = (new productivity - old productivity)
/ old productivity.
Labor Productivity Formula Labor productivity = Quantity or value of units
produced divided labor hours or labor cost.
- C720 Study Guide Questions with 100% Correct
Answers | Verified | Latest Update 2026
Save
Terms in this set (209)
Teamwork Teamwork in operations benefit the customer when
coordinated decisions within an organization
produce high quality products that customers
value. Teamwork can help make improvements to
products. To remain competitive in the global
marketplace, teamwork should be utilized to help
solve quality and productivity problems.
Product and process design Product and process design are crucial and relate
to both the design of goods and services.
Product design consideration of the characteristics, features, and
performance of the product.
Product technology application of knowledge to improve the product.
Process design describes how a product will be made.
Process technology application of knowledge to improve a process.
,Common goals Most organizations develop common goals during
the budgeting and planning process, which are
done annually.
Most common type of organization Many businesses are shifting to organization by
process due to today's fast paced environment.
Organizational structures designed by process cross-functional lines.
Cross-functionality a unique feature important to any organization.
Eliminating functional silos allows teams to share knowledge and
understanding of decision-making across the
organization.
Decentralizing decision making leads to more cross-functional teams.
Relative advantage The difference between the lowest cost producer
and the next-lowest cost producer.
Ethics A sense of what is right and wrong that guide
behavior.
Sustainability Reflects the efforts organizations are expected to
make to balance their interconnected obligations
to economic viability, the societies in which they
operate, and the natural environment - the "triple
bottom line."
Organizational focus points Organizations need to focus on how a decision
affects not just profitability, but also employees,
the community, and the environment, in the long
and short term.
, Competitive advantage A capability that customers value that gives an
organization an edge against its competition.
VIRAL VIRAL= Value to consumers, it should be Inimitable
(not easily imitated), Rare, and an organization
should have the Aptitude and Lifespan to earn
appropriate returns on the advantage.
SWOT Analysis Assists in planning to achieve objectives. Strength,
Weakness, Opportunity and Threat
Key processes organizations must Strategy development, product development,
have: development of systems to produce services and
goods, and order fulfillment to leverage impact.
Systems development Key to meeting strategic goals. Resources include:
people, facilities, equipment, materials, and energy.
Process redesign Facilitates working toward a common goal in
organizations.
Productivity A mathematical calculation. It is the ratio of the
outputs achieved divided by the inputs consumed
to achieve those outputs.
Productivity Formula Productivity = Output / Input. Change in
productivity = (new productivity - old productivity)
/ old productivity.
Labor Productivity Formula Labor productivity = Quantity or value of units
produced divided labor hours or labor cost.
