MNGT 3100 Wesson Exam 3 UPDATED ACTUAL Questions And Correct Answers
Terms in this set (168)
Positive Interpersonal Dynamics When two parties know each other, have mutual respect and affection, and enjoy
interacting with one another.
Synergy
Negative Interpersonal Dynamics When two parties dislike one another, do not have mutual respect, and do not
enjoy interacting with one another.
• Outcomes of Interpersonal Behaviors Satisfaction of social needs Social support Source of organizational synergy
Source of conflict
Communication The process of transmitting information from one person to another.
• Effective Communication The process of sending a message in such a way that the message received is as
close in meaning as possible to the message intended.
• Nonverbal Communication Any communication exchange that does not use words, or uses words to carry
more meaning than the strict definition of the words themselves.
Facial expression
Inflection and tone of voice
Only a small portion of the message content is due to the words in the message.
barriers to effective communication- individual barriers Conflicting or inconsistent signals
• Credibility about the subject
• Reluctance to communicate
• Poor listening skills
• Predispositions about the subject
barriers to effective communication- organizational Semantics
barriers • Status or power differences
• Noise
Different perceptions
• Overload
• Language differences
overcoming barriers- individual • Develop good listening skills - most important
• Encourage two-way communication
• Be aware of language and meaning
• Maintain credibility
• Be sensitive to receiver's perspective
• Be sensitive to sender's perspective
overcoming barriers- organizational • Follow up
• Regulate information flows
• Understand the richness of media
Organizing Deciding how to best group organizational activities and resources.
, • Organization Structure The set of building blocks that can be used to configure an organization
Job Design The determination of an individual's work-related responsibilities.
• Job Specialization (Division of Labor) The degree to which the overall task of the organization is broken down and
divided into smaller component parts.
Benefits of Job Specialization Workers can become proficient at a task.
Transfer time between tasks is decreased.
Specialized equipment can be more easily developed.
Employee replacement becomes easier.
Limitations of Specialization Boredom and dissatisfaction with mundane tasks
anticipated benefits do not always occur
Effective communication based on understanding
Communication roles: Interpersonal- figurehead, leader, liaison
communication make-up Inflection and tone- 38%
Words in the message- 7%
Facial express- 55%
Job Rotation Systematically moving employees from one job to another in an attempt to
reduce employee boredom
• Job Enlargement An increase in the total number of tasks workers perform.
• Job Enrichment Increasing both the number of tasks the worker does and the control the worker
has over the job.
Key principles: (17) Maintain or enhance self esteem
Listen and respond with empathy
Ask for help and encourage involvement
Share thoughts, feelings, and rationale
Provide support without removing responsibility
Emilia is allowed to approve expenditure under 10,000. If Overload
the amount is higher, she needs approval. This is an
attempt to reduce __ with the boss
Work teams- an alternative to job specialization that allows the entire group to design the work
system it will use to perform an interrelated set of tasks
Job enrichment is application of job characteristics theory
Location departmentalization disadvantage- large administrative staff may be needed to keep track of units in scattered
locations
Terms in this set (168)
Positive Interpersonal Dynamics When two parties know each other, have mutual respect and affection, and enjoy
interacting with one another.
Synergy
Negative Interpersonal Dynamics When two parties dislike one another, do not have mutual respect, and do not
enjoy interacting with one another.
• Outcomes of Interpersonal Behaviors Satisfaction of social needs Social support Source of organizational synergy
Source of conflict
Communication The process of transmitting information from one person to another.
• Effective Communication The process of sending a message in such a way that the message received is as
close in meaning as possible to the message intended.
• Nonverbal Communication Any communication exchange that does not use words, or uses words to carry
more meaning than the strict definition of the words themselves.
Facial expression
Inflection and tone of voice
Only a small portion of the message content is due to the words in the message.
barriers to effective communication- individual barriers Conflicting or inconsistent signals
• Credibility about the subject
• Reluctance to communicate
• Poor listening skills
• Predispositions about the subject
barriers to effective communication- organizational Semantics
barriers • Status or power differences
• Noise
Different perceptions
• Overload
• Language differences
overcoming barriers- individual • Develop good listening skills - most important
• Encourage two-way communication
• Be aware of language and meaning
• Maintain credibility
• Be sensitive to receiver's perspective
• Be sensitive to sender's perspective
overcoming barriers- organizational • Follow up
• Regulate information flows
• Understand the richness of media
Organizing Deciding how to best group organizational activities and resources.
, • Organization Structure The set of building blocks that can be used to configure an organization
Job Design The determination of an individual's work-related responsibilities.
• Job Specialization (Division of Labor) The degree to which the overall task of the organization is broken down and
divided into smaller component parts.
Benefits of Job Specialization Workers can become proficient at a task.
Transfer time between tasks is decreased.
Specialized equipment can be more easily developed.
Employee replacement becomes easier.
Limitations of Specialization Boredom and dissatisfaction with mundane tasks
anticipated benefits do not always occur
Effective communication based on understanding
Communication roles: Interpersonal- figurehead, leader, liaison
communication make-up Inflection and tone- 38%
Words in the message- 7%
Facial express- 55%
Job Rotation Systematically moving employees from one job to another in an attempt to
reduce employee boredom
• Job Enlargement An increase in the total number of tasks workers perform.
• Job Enrichment Increasing both the number of tasks the worker does and the control the worker
has over the job.
Key principles: (17) Maintain or enhance self esteem
Listen and respond with empathy
Ask for help and encourage involvement
Share thoughts, feelings, and rationale
Provide support without removing responsibility
Emilia is allowed to approve expenditure under 10,000. If Overload
the amount is higher, she needs approval. This is an
attempt to reduce __ with the boss
Work teams- an alternative to job specialization that allows the entire group to design the work
system it will use to perform an interrelated set of tasks
Job enrichment is application of job characteristics theory
Location departmentalization disadvantage- large administrative staff may be needed to keep track of units in scattered
locations
