MNGT 3100 - Exam 3 Wesson UPDATED ACTUAL Questions And Correct
Answers
Terms in this set (168)
Positive Interpersonal Dynamics when two parties know each other, have mutual respect and affection, and enjoy
interacting with one another
Negative Interpersonal Dynamics when two parties dislike one another, do not have mutual respect, and do not
enjoy interacting with one another
Communication the process of transmitting information from one person or place to another
Effective communication The process of sending a message in such a way that the message received is as
close in meaning as possible to the message intended
Nonverbal communication Any communication exchange that does not use words, or uses words to carry
more meaning than the strict definition of the words themselves
Individual Barriers These are obstacles that originate from the personal traits, attitudes, or behaviors
of the individuals involved in communication.
Organizational barriers These are obstacles created by the structure, culture, or policies of an
organization.
Individual Barriers to Effective Communication 1. conflicting or inconsistent signals
2. credibility about the subject
3. reluctance to communicate
4. poor listening skills
5. predispositions about the subject
Organizational barriers to effective communication - Semantics (Misinterpretation due to differences in word meaning)
- Status or power differences
- Different perceptions
- Noise
- Overload (taken on more than you can handle)
- Language differences
Individual skills for overcoming communication barriers 1. Develop good listening skills
2. encourage 2 way communication
3. be aware of language and meaning
4. maintain credibility
5. be sensitive to other's perspectives
Organizational skills for overcoming communication 1. Follow up
barriers 2. regulate information flows
3.understand richness of media
Organizing Deciding how best to group organizational activities and resources
, Organization structure the set of building blocks that can be used to configure an organization
Job design The determination of an individual's work related responsibilities (do you
understand what the job is?)
Job Specialization (Division of Labor) the degree to which the overall task of the organization is broken down and
divided into smaller component parts
- take the job, break it into specialties (making someone focus on one step, they
become very good at the one step
Job rotation systematically moving workers from one job to another in an attempt to reduce
employee boredom
Interpersonal communication roles figurehead, leader, liaison
Informational communication roles spokesperson, monitor, disseminator
Decisional Communication Roles entrepreneur, disturbance handler, negotiator
Wheel Communication spokes with leader in the middle
Answers
Terms in this set (168)
Positive Interpersonal Dynamics when two parties know each other, have mutual respect and affection, and enjoy
interacting with one another
Negative Interpersonal Dynamics when two parties dislike one another, do not have mutual respect, and do not
enjoy interacting with one another
Communication the process of transmitting information from one person or place to another
Effective communication The process of sending a message in such a way that the message received is as
close in meaning as possible to the message intended
Nonverbal communication Any communication exchange that does not use words, or uses words to carry
more meaning than the strict definition of the words themselves
Individual Barriers These are obstacles that originate from the personal traits, attitudes, or behaviors
of the individuals involved in communication.
Organizational barriers These are obstacles created by the structure, culture, or policies of an
organization.
Individual Barriers to Effective Communication 1. conflicting or inconsistent signals
2. credibility about the subject
3. reluctance to communicate
4. poor listening skills
5. predispositions about the subject
Organizational barriers to effective communication - Semantics (Misinterpretation due to differences in word meaning)
- Status or power differences
- Different perceptions
- Noise
- Overload (taken on more than you can handle)
- Language differences
Individual skills for overcoming communication barriers 1. Develop good listening skills
2. encourage 2 way communication
3. be aware of language and meaning
4. maintain credibility
5. be sensitive to other's perspectives
Organizational skills for overcoming communication 1. Follow up
barriers 2. regulate information flows
3.understand richness of media
Organizing Deciding how best to group organizational activities and resources
, Organization structure the set of building blocks that can be used to configure an organization
Job design The determination of an individual's work related responsibilities (do you
understand what the job is?)
Job Specialization (Division of Labor) the degree to which the overall task of the organization is broken down and
divided into smaller component parts
- take the job, break it into specialties (making someone focus on one step, they
become very good at the one step
Job rotation systematically moving workers from one job to another in an attempt to reduce
employee boredom
Interpersonal communication roles figurehead, leader, liaison
Informational communication roles spokesperson, monitor, disseminator
Decisional Communication Roles entrepreneur, disturbance handler, negotiator
Wheel Communication spokes with leader in the middle
