MGMT 2500 Exam Questions With 100% Correct Answers | Verified | Latest Update

MGMT 2500 Exam Questions With 100% Correct Answers | Verified | Latest Update management is the process of: - Answer- planning, organizing, directing, and controlling the purpose of management is: - Answer- to ethically achieve stated objectives father of modern management: - Answer- Peter Drucker organizational behavior studies: - Answer- individuals, groups, and organizations IBM's price/performance ratio means: - Answer- annually price goes down 25% while performance increases 35% Total Quality Management (TQM) - Answer- a management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement Ethnocentrism - Answer- belief that one's culture is superior to all others define ethics: - Answer- personal code of conduct Katz First Line managerial skills: - Answer- 50% Human 45% Technical 5% Conceptual Katz Middle managerial skills: - Answer- 50% Human 25% Technical 25% Conceptual Katz Top managerial skills: - Answer- 50% Human 5% Technical 45% Conceptual W. Demings believed that if there are errors ___ % are employee mistakes and ___ % are managerial mistakes - Answer- 15%, 85% define congruency: - Answer- your goals align with the organization's goals high context cultures: - Answer- derive meaning from nonverbal situational cues, such as Asian and Arabic countries. Negotiations are slow and ritualistic low context cultures: - Answer- derive meaning from written and spoken words, such as the US or Germany. Negotiations efficient and non personal monochronic time: - Answer- preference for doing one thing at a time because time is limited, precisely segmented, and schedule driven (low context) polychronic time: - Answer- preference for doing more than thing at a time because time is flexible, fluid, and multidimensional (high context) Maslow's Hierarchy of Needs - Answer- physiological - food and water safety - protection from the elements love/belonging - affection esteem - reputation, prestige, and recognition self-actualization - self fulfillment Alderfer's ERG Theory: - Answer- Existence (physiological and safety) Relatedness (belonging) Growth (esteem and self actualization) - can achieve one without the others McClelland's Needs: - Answer- need for achievement (entrepreneur), need for affiliation, need for power Vroom's Expectancy Theory - Answer- expectancy - effort to performance link instrumentality - performance to outcome perception valence - value of the outcome Herzbeg's Two-Factor Theory - Answer- hygiene factors: short lasting, job context, relationship with boss, salary, working conditions motivator factors: long lasting, job content, growth, responsibility, recognition, learning Adam's equity theory: - Answer- fairness in social exchanges vertical loading / job enrichment: - Answer- add responsibility, learning, growth, recognition 360 degree feedback: - Answer- comparison of anonymous feedback from one's superior, subordinates, and peers with self-perceptions intrinsic rewards: - Answer- motivation driven by positive feelings associated with doing well on a task extrinsic rewards: - Answer- motivation caused by the desire to attain specific outcomes, such as a monetary bonus Katz's most important motivational patter: - Answer- involvement in primary groups Drucker's Management by Objectives (MBO): - Answer- management system that incorporates participation in decision-making, goal setting, and objective feedback role overload: - Answer- too many expectations role ambiguity: - Answer- unknown expectations role conflict: - Answer- inconsistent or conflicting responsibilities group cohesiveness: - Answer- see and identify with a group group congruent: - Answer- group's goals align with organization Decision making is: - Answer- identifying and choosing solutions that lead to a desired end result the rational model means: - Answer- identifying the problem, generating solutions, and implementing those solutions Satisficing means: - Answer- selecting the tendency to pick the first acceptable solution bounded rationality: - Answer- constraints on decision making opportunity cost: - Answer- the most desirable alternative given up as the result of a decision knowledge management shares knowledge throughout the: - Answer- organization escalation of commitment means sticking to: - Answer- an effective course of action advantages of group decision making (5): - Answer- greater pool of knowledge, different perspectives, greater comprehension, increased acceptance, training ground disadvantages of group decision making (5): - Answer- social pressure, minority domination, logrolling (political), goal displacement, groupthink participative management is where employees play a direct role in (4): - Answer- setting goals, making decisions, solving problems, making changes in the organization consensus means all members: - Answer- agree Dr. Osborn's Brainstorming has four rules: - Answer- no criticism, freewheeling, quantity, combinations & improvements