MGMT 2500 WMU Exam 1 Questions With All Correct Answers Verified Answers 2025 Marking Scheme New Update

MGMT 2500 WMU Exam 1 Questions With All Correct Answers Verified Answers 2025 Marking Scheme New Update Surface Level Diversity - Answer- Things that are easily noticeable like: age, gender, race, culture, and language. Deep level Diversity - Answer- Things that are not so noticeable such as personality, values, and attitudes. manager - Answer- A person who gets things done through others. organizational behavior - Answer- Defined as people n a organization and how their behavior affects the company. discrimination - Answer- recognition and understanding of the difference between one thing and another. contingency variables - Answer- Situational things that effect the relationship between 2 or 3 variables. Won't happen unless something else happens first. organizational citizenship behavior - Answer- A persons voluntary commitment to a commitment to a company that's not part of their contractual tasks. skills needed by management - Answer- Communication, problem solving, planning, and delegation. Attitudes - Answer- Reflect how we feel. Components of attitudes - Answer- Evaluation- Cognitive(brain), My boss is unfair.(thought) Affective- Feeling, I dislike my boss. Behavioral-Action, Looking for new work, Complaining. Cognitive dissonance - Answer- When behavior doesn't match up with our values & beliefs. -You don't believe that cheating is right but, you end up cheating. job satisfaction - Answer- Positive feeling about job. perceived organizational support - Answer- How much employees feel that the company they work for values their contributions and cares for them. emotions - Answer- Very specific, linked to an event, and shorter but more intense. Someone yells at you and you get angry. Moods - Answer- Cause is general and unclear, don't have much intensity, and can't be seen by looking. Wake up feeling good puts you in a good mood for the rest of the day. emotional labor - Answer- Concept of when an employee has to suppress their true emotion to company rules and standards. Employee being respectful to a rude customer. emotional intelligence - Answer- Ability to understand my emotions and the ones of those around me. affect intensity - Answer- Some people may experience their emotions on a different level than others. Surface level acting - Answer- Hiding inner feelings in response to company rules. A worker smiling when he doesn't feel like it. Deep level acting - Answer- Trying to modify our true inner feelings based on company rules. A health care provider trying to genuinely feel more empathy for their patients. emotional contagion - Answer- Peoples emotions are caused by the emotions of others. If someone laughs and smiles at you and you tend to be more happy. Formal Group - Answer- A group you were put in to complete a task. Informal Group - Answer- A group that is neither formally structured nor organizationally determined. Friends you have at work. equilibrium model of group development - Answer- Group Development - Answer- Forming- First meeting Storming- Conflict and how everyone fits in the group. Norming- Everything normalizes Preforming- Getting task done. Adjourning- Group disbands