Operations Management Topic 5 - Exam Questions And Answers Practice Questions with Solutions Newest | Already Graded A+

Operations Management Topic 5 - Exam Questions And Answers Practice Questions with Solutions Newest | Already Graded A+ Operations management tasks - Answer- designing & improving processes, capacity planning, stock management, quality control, continuous improvement Operations Management - Answer- focuses on designing, controlling and improving processes used in production of goods and services Goal of operations management? - Answer- ensure production process is efficient input-output model - Answer- 3 elements to sustainable operations management - Answer- environmental, social and economic factors Types of production methods - Answer- job production batch production flow production mass customisation Job production advantages - Answer- greater attention to detail. higher motivation Job production disadvantages - Answer- time consuming labour intensive - expensive Batch production advantages - Answer- economies of scale variety - reduces risks Batch production disadvantages - Answer- repetitive jobs - less motivation high inventory - storage required - increasing costs Flow production advantages - Answer- low labour costs large volumes of output low defect rate Flow production disadvantages - Answer- inflexible high implementation costs boring mass customization - Answer- producing standardised products in high volume while allowing customers to personalise certain features. what factors affect the choice of operations methods used by a business? - Answer- size of market ( larger market - more capital intensive) relative cost of labour and capital aims of objectives of firm (profit - mass market) lean production - Answer- production method that aims to maximise value whilst minimising waste main principles of lean production - Answer- right first time approach waste minimisation Kaizen - Answer- small and continuous improvements Elements of Kaizen - Answer- TQM team working zero defects in manufacturing What does kaizen require? - Answer- long term management commitment to change - regular high quality staff training JIT - Answer- inventory management system based on stocks being delivered as and when they are needed in the production process. (no need for buffer stock) examples of jit - Answer- car manufacturing advantages of jit stock management - Answer- stockholding costs are minimised improved cf (money not tied up in stocks) disadvantages of jit stock management - Answer- bulk buying generally not possible unreliable suppliers halt production cradle-to-cradle - Answer- sustainable model of production based on natural processes (no nature wasted) e.g. aluminium cans model aims to shift towards a circular economy cradle-to-grave - Answer- refers to one time use of a product e.g. plastic water bottle products designed with a life cycle which ends up in disposal quality management - Answer- controlling business activities to make sure that products are for for their purpose factors that influence quality perception - Answer- safety durability reputation appearance fit for purpose How to measure quality? - Answer- product returns customer satisfaction quality control - Answer- inspecting quality of output at end of production process quality control advantages - Answer- quality specialists employed inexpensive and simple way to check quality quality control disadvantages - Answer- rejection of finished goods is a waste of resources little focus on cause of defects quality assurance - Answer- inspecting quality of production throughout the process quality assurance advantages - Answer- issues identified early cause of defects is focused on quality assurance disadvantages - Answer- staff training required quality circles - Answer- groups of workers regularly meeting to identify and solve quality problems benchmarking - Answer- comparing quality and performance with market leaders in the same industry benchmarking advs - Answer- support setting realistic performance goals help identify points for improvement benchmarking disavantages - Answer- costly and time consuming TQM - Answer- philosophy and process that requires the dedication of everyone in a firm to commit to achieving quality standards