Management: Key Concepts and
Strategies Exam Questions And
Answers Practice Questions with
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Transformation Process - Answer- Any activity or group of activities that takes one or
more inputs, transforms and adds value to them, and provides outputs for customers or
clients.
Macro Operation - Answer- The overall transformation process of an organization.
Micro Operation - Answer- The more detailed transformations within a macro operation.
Effectiveness - Answer- Refers to making the right actions and plans in order to improve
the business and add value for the customer; 'doing the right things'.
Efficiency - Answer- Doing things well at the lowest cost possible by reducing
unnecessary or redundant activities.
Director of Operations - Answer- The top manager of an operations department.
Chief Operating Officer (COO) - Answer- The figure most operations departments report
to, often considered the most important figure in a firm next to the CEO.
Operations - Answer- All activities required to create and deliver an organization's
goods or services to its customers or clients.
Operations Management (Definition) - Answer- The management of the processes that
transform inputs into the goods and services that add value for the customer.
Study of Operations - Answer- Deals with how the goods and services that you buy and
consume every day are produced.
Henry Ford - Answer- Pioneer of the assembly manufacturing process in the early 20th
century, inventor of the Model T, and founder of Ford Motor Company.
Assembly Line - Answer- A production process that breaks the manufacture of a good
into steps that are completed in a pre-defined sequence.