1. Which cultural group uses storytelling to convey a message?
• A.) Germans
• B.) Asians
• C.) Hispanic/Latino
• D.) Native American ✔ Answer: D.) Native American
2. The nurse should talk to the patient that is unconscious as though they can hear.
• A.) True
• B.) False ✔ Answer: A.) True
3. Patients receiving palliative care can also receive ongoing treatment for diabetes and
wound care.
• A.) True
• B.) False ✔ Answer: A.) True
4. To ease a toddler’s fears while in the hospital, choose all that apply:
• A.) Have a clown in the surgery room
• B.) Partner with parents
• C.) Provide familiar toys
• D.) Use age-appropriate explanations ✔ Correct answers: B, C, D
5. Which framework is most effective for nurse-to-nurse handoff?
o A.) SOAP
o B.) SBAR
o C.) PIE
o D.) DAR ✔ Answer: B.) SBAR
6. In ISBARR, the “R” stands for:
o A.) Response
o B.) Recommendation
o C.) Report
o D.) Review ✔ Answer: B.) Recommendation
7. Active listening includes all EXCEPT:
o A.) Maintaining eye contact
o B.) Nodding appropriately
o C.) Interrupting to clarify
o D.) Using silence effectively ✔ Answer: C.) Interrupting to clarify
8. Which stage of group development involves conflict and competition?
, o A.) Forming
o B.) Storming
o C.) Norming
o D.) Performing ✔ Answer: B.) Storming
9. The “termination” phase of group development focuses on:
o A.) Task completion only
o B.) Expressing feelings about one another
o C.) Avoiding conflict
o D.) Ignoring emotions ✔ Answer: B.) Expressing feelings about one
another
10. Which role is considered nonfunctional in group dynamics?
• A.) Encourager
• B.) Clarifier
• C.) Avoider
• D.) Gatekeeper ✔ Answer: C.) Avoider
11. Which communication strategy is best when speaking with a patient who has a
hearing impairment?
• A.) Speak loudly and quickly
• B.) Use written communication or visual aids
• C.) Avoid facing the patient directly
• D.) Limit gestures ✔ Answer: B.) Use written communication or visual aids
12. Which cultural group is considered “high-context,” relying heavily on nonverbal
cues?
• A.) German
• B.) American
• C.) Japanese
• D.) British ✔ Answer: C.) Japanese
13. Storytelling is a common communication method in which cultural group?
• A.) Native American
• B.) Hispanic
• C.) German
• D.) Asian ✔ Answer: A.) Native American
14. Which communication model emphasizes respect for cultural differences?
• A.) TeamSTEPPS
• B.) LEARN model
• C.) ISBARR
, • D.) PIE charting ✔ Answer: B.) LEARN model
15. Which part of the nursing process involves setting measurable patient outcomes?
• A.) Assessment
• B.) Diagnosis
• C.) Planning
• D.) Evaluation ✔ Answer: C.) Planning
16. Evaluation in the nursing process focuses on:
• A.) Collecting data
• B.) Determining if goals were met
• C.) Writing nursing diagnoses
• D.) Implementing interventions ✔ Answer: B.) Determining if goals were met
17. The nurse should talk to an unconscious patient as though they can hear.
• A.) True
• B.) False ✔ Answer: A.) True
18. Patients receiving palliative care may also receive ongoing treatment for chronic
conditions.
• A.) True
• B.) False ✔ Answer: A.) True
19. Which informatics tool helps ensure continuity of care across settings?
• A.) OASIS
• B.) SBAR
• C.) SOAP notes
• D.) DAR charting ✔ Answer: A.) OASIS
20. Which communication framework is used to improve team performance in
healthcare?
• A.) SBAR
• B.) TeamSTEPPS
• C.) PIE
• D.) SOAP ✔ Answer: B.) TeamSTEPPS
21. Which of the following is NOT a therapeutic communication technique?
• A.) Clarification