MGSC 346 EXAM 2 QUESTIONS WITH VERIFIED
ANSWERS 2026
Which of the following is considered one of the four major cost of quality categories? -
Answers - appraisal
Which of the following is an element of a deceptive business practice that presents a
major concern for service product or quality? - Answers - All of the above (provider
conceals the truth based upon what is actually known to the provider, conduct of the
provider is intentional and motivated by a desire to exploit the customer, transaction
intended to generate a disproportionate economic benefit to the provider at the expense
of the customer)
Most experts on the costs of poor process performance and quality estimate losses in
the range of __ percent of gross sales for defective or unsatisfactory products - Answers
- 20 to 30
Training workers to do their jobs properly and working with suppliers to improve the
quality of material they supply to you are examples of - Answers - prevention costs
TQM stresses three principles for achieving high levels of process performance and
quality. Which of the following is one of them? - Answers - customer satisfaction
A process failure that results in the process's inability to meet advertised performance
standards violates which of the five definitions of quality? - Answers - conformance to
specifications
A firm's internal program in employee involvement includes which of the following
considerations? - Answers - Defining who the customer is
The PDCA cycle illustrates - Answers - continuous improvement
What is the statement used to describe the proportion of defective items (outside of
specifications) that the buyer will accept in a shipment? - Answers - acceptable quality
level
Which of the following statements about acceptance sampling is true? - Answers -
Acceptance sampling is the application of statistical techniques to determine if a
quantity of material from a supplier should be accepted or rejected
In acceptance sampling, if the sample passes the test then - Answers - the entire
quantity of items is accepted
ANSWERS 2026
Which of the following is considered one of the four major cost of quality categories? -
Answers - appraisal
Which of the following is an element of a deceptive business practice that presents a
major concern for service product or quality? - Answers - All of the above (provider
conceals the truth based upon what is actually known to the provider, conduct of the
provider is intentional and motivated by a desire to exploit the customer, transaction
intended to generate a disproportionate economic benefit to the provider at the expense
of the customer)
Most experts on the costs of poor process performance and quality estimate losses in
the range of __ percent of gross sales for defective or unsatisfactory products - Answers
- 20 to 30
Training workers to do their jobs properly and working with suppliers to improve the
quality of material they supply to you are examples of - Answers - prevention costs
TQM stresses three principles for achieving high levels of process performance and
quality. Which of the following is one of them? - Answers - customer satisfaction
A process failure that results in the process's inability to meet advertised performance
standards violates which of the five definitions of quality? - Answers - conformance to
specifications
A firm's internal program in employee involvement includes which of the following
considerations? - Answers - Defining who the customer is
The PDCA cycle illustrates - Answers - continuous improvement
What is the statement used to describe the proportion of defective items (outside of
specifications) that the buyer will accept in a shipment? - Answers - acceptable quality
level
Which of the following statements about acceptance sampling is true? - Answers -
Acceptance sampling is the application of statistical techniques to determine if a
quantity of material from a supplier should be accepted or rejected
In acceptance sampling, if the sample passes the test then - Answers - the entire
quantity of items is accepted
