MQM 227 Exam 1 Questions 2026/2027
Updated Version | Verified Questions
with Correct Answers & Detailed
Rationales for Top Grades
The goods-services continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
c. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
E. None of these - ANSWER-B. Pure goods, core goods, core services, pure services
Which of the following is not a characteristic that distinguishes services from
goods?
A. Service jobs are unskilled.
B. A service is intangible.
C. Services are perishable.
D. Services are heterogeneous.
E. None of these - ANSWER-A. Service jobs are unskilled.
,Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these - ANSWER-C. Data storage systems
Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Return
C. Delivery
D. Selecting
E. Making - ANSWER-D. Selecting
All other things remaining the same, if the sales revenue increases, asset turnover
ratio will
A. Increase
B. Decrease
C. Stay the same
, D. may increase or decrease
E. there is no way to tell for sure - ANSWER-A. Increase
Effectiveness means doing the right things to create the most value for the
company. T or F - ANSWER-True
Automobiles and appliances are classified as "pure goods." T or F - ANSWER-False
One reason for studying operations and supply chain management (OSCM) is
which of the following?
A. OSCM is essential for understanding organizational behavior.
B. Most business graduates do OSCM work regardless of their job title.
C. All managers should understand the basic principles that guide the design of
transformation processes.
D. OSCM is a required course in all business degree programs.
E. OSCM is the most rigorous business discipline. - ANSWER-C. All managers
should understand the basic principles that guide the design of transformation
processes.
The correct order in the good-services continuum is
A. pure services - core Services - core goods - pure goods
B. pure goods - pure services - core services - core goods
C. pure goods - pure services - core goods - core services
Updated Version | Verified Questions
with Correct Answers & Detailed
Rationales for Top Grades
The goods-services continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
c. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
E. None of these - ANSWER-B. Pure goods, core goods, core services, pure services
Which of the following is not a characteristic that distinguishes services from
goods?
A. Service jobs are unskilled.
B. A service is intangible.
C. Services are perishable.
D. Services are heterogeneous.
E. None of these - ANSWER-A. Service jobs are unskilled.
,Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these - ANSWER-C. Data storage systems
Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Return
C. Delivery
D. Selecting
E. Making - ANSWER-D. Selecting
All other things remaining the same, if the sales revenue increases, asset turnover
ratio will
A. Increase
B. Decrease
C. Stay the same
, D. may increase or decrease
E. there is no way to tell for sure - ANSWER-A. Increase
Effectiveness means doing the right things to create the most value for the
company. T or F - ANSWER-True
Automobiles and appliances are classified as "pure goods." T or F - ANSWER-False
One reason for studying operations and supply chain management (OSCM) is
which of the following?
A. OSCM is essential for understanding organizational behavior.
B. Most business graduates do OSCM work regardless of their job title.
C. All managers should understand the basic principles that guide the design of
transformation processes.
D. OSCM is a required course in all business degree programs.
E. OSCM is the most rigorous business discipline. - ANSWER-C. All managers
should understand the basic principles that guide the design of transformation
processes.
The correct order in the good-services continuum is
A. pure services - core Services - core goods - pure goods
B. pure goods - pure services - core services - core goods
C. pure goods - pure services - core goods - core services
