Accredited Residential Manager - ARM Certification
Exam Coverage
Exam coverage for the Accredited Residential Manager (ARM)
Certification includes residential property management principles and
practices administered by the Institute of Real Estate Management
(IREM). It focuses on leasing and marketing, tenant relations, property
maintenance, budgeting and financial management, risk management,
and legal compliance in residential property operations. The exam
also evaluates understanding of fair housing laws, ethical practices,
staff supervision, and operational efficiency.
Emphasis is placed on effective property management strategies,
maintaining occupancy and resident satisfaction, managing financial
,performance, and ensuring compliance with housing regulations and
professional standards. 🏢📘
Job Analysis
Is the process of identifying essential Skills, Knowledge, and Abilities
required to perform a job; Forms the basis of all subsequent human
resources activity.
Behavioral
A type of question asked by an interviewer to determine a persons
disposition based on previous behavior in particular situations.
,Emotional Intelligence
The ability to monitor one's own and others' feelings and emotions, to
discriminate among them and to use to use this information to guides
one's thinking and actions.
Orientation
Is the process of informing new employees what is expected of them
on the job as well as making them feel welcome and comfortable.
, Avoiding/Avoidance
Is a style of conflict resolution in which a person withdraws from the
issue and/or side-steps the conflict.
Employee Handbook
Generally the most common format used to communicate company
policies, vision, and mission.
Exam Coverage
Exam coverage for the Accredited Residential Manager (ARM)
Certification includes residential property management principles and
practices administered by the Institute of Real Estate Management
(IREM). It focuses on leasing and marketing, tenant relations, property
maintenance, budgeting and financial management, risk management,
and legal compliance in residential property operations. The exam
also evaluates understanding of fair housing laws, ethical practices,
staff supervision, and operational efficiency.
Emphasis is placed on effective property management strategies,
maintaining occupancy and resident satisfaction, managing financial
,performance, and ensuring compliance with housing regulations and
professional standards. 🏢📘
Job Analysis
Is the process of identifying essential Skills, Knowledge, and Abilities
required to perform a job; Forms the basis of all subsequent human
resources activity.
Behavioral
A type of question asked by an interviewer to determine a persons
disposition based on previous behavior in particular situations.
,Emotional Intelligence
The ability to monitor one's own and others' feelings and emotions, to
discriminate among them and to use to use this information to guides
one's thinking and actions.
Orientation
Is the process of informing new employees what is expected of them
on the job as well as making them feel welcome and comfortable.
, Avoiding/Avoidance
Is a style of conflict resolution in which a person withdraws from the
issue and/or side-steps the conflict.
Employee Handbook
Generally the most common format used to communicate company
policies, vision, and mission.
