Change Management WGU
C721 Exam Study Guide –
Practice Questions with
Verified Answers. GRADED A+.
Latest 2026/2027 Update
Five elements that support management's effective attainment of
organizational goals - Answer✔✔-planning, organizing, directing, controlling
resources, and staffing
Define Management - Answer✔✔-the process of working with and through
people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - Answer✔✔-Management and Leadership
What are the traits of an effective change leader? - Answer✔✔-They define
themselves as a change leader, embrace risk instead of being adverse to risk as
part of the change process
,Organizational Development - Answer✔✔-the practice of changing people and
organizations for positive growth
Change Management - Answer✔✔-encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - Answer✔✔-organizations are viewed as a total system of
interdependent subsystems with individual components that include people,
technology, work, and culture all of which work together to respond to external
environmental changes such as competitors, customers, or government
regulations
Contingency theory - Answer✔✔-viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When
one of these dimensions is out of sync with the others, issues emerge
Long-Term Approach - Answer✔✔-focuses on lasting effects through changes
in cultural norms including interventions and alter attitudes, behaviors,
processes, knowledge, and structures
Top-down approach - Answer✔✔-seeks to gain top management commitment
and involvement in order to significantly affect intended changes. Implemented
throughout the organization.
Collaborative approach (pg 12) - Answer✔✔-involving professionals who are
affected by changes and who support the changes to the organization
,Analytical Approach - Answer✔✔-examines data, diagnoses present problems,
and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
Facilitation approach - Answer✔✔-uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and
strengths of the organization: planning for change; managing the change
process; and implementing, coaching, and problem solving during the change
Design approach - Answer✔✔-helps leaders and managers to develop
meaningful work climates where organizational members can accomplish their
goals in a healthy way
What constitutes an internal change? - Answer✔✔-Changes to an
organizations operating system
A formal subsystem consists of: (8 terms) - Answer✔✔-leadership, strategy,
management, goals, marketing, operations, technology, and structure
Type 1 error - Answer✔✔-happens when the environment is actually stable,
but the leaders and mangers perceive it as turbulent and proceed to take
unneeded actions to respond
Type 2 error - Answer✔✔-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the
necessary actions thus threatening the survival of the organization
, Developmental change - Answer✔✔-involves an improvement of what already
exists
Transitional change - Answer✔✔-consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
Transformational change - Answer✔✔-involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and
culture of an organization
Dunphy and Stace's Model four levels of change: Level 1 - Answer✔✔-Fine-
Tuning- This type of change involves an ongoing process of matching and fitting
an organization's strategy, structure, and processes with the environment. Ex.
Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - Answer✔✔-
Incremental Adjustment: Incremental adjustments are predictable changes that
evolve slowly and systematically at a constant rate over time within the
organization to fit the external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - Answer✔✔-Modular
transformation: Organizational change is radical in this type of change but is
focused on subparts rather than on the entire organization. For example:
restructuring departments, changes in key executives responsibilities,
introducing new processes. Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - Answer✔✔-
Corporate transformation: This type of change, like transformational change in
C721 Exam Study Guide –
Practice Questions with
Verified Answers. GRADED A+.
Latest 2026/2027 Update
Five elements that support management's effective attainment of
organizational goals - Answer✔✔-planning, organizing, directing, controlling
resources, and staffing
Define Management - Answer✔✔-the process of working with and through
people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - Answer✔✔-Management and Leadership
What are the traits of an effective change leader? - Answer✔✔-They define
themselves as a change leader, embrace risk instead of being adverse to risk as
part of the change process
,Organizational Development - Answer✔✔-the practice of changing people and
organizations for positive growth
Change Management - Answer✔✔-encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - Answer✔✔-organizations are viewed as a total system of
interdependent subsystems with individual components that include people,
technology, work, and culture all of which work together to respond to external
environmental changes such as competitors, customers, or government
regulations
Contingency theory - Answer✔✔-viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When
one of these dimensions is out of sync with the others, issues emerge
Long-Term Approach - Answer✔✔-focuses on lasting effects through changes
in cultural norms including interventions and alter attitudes, behaviors,
processes, knowledge, and structures
Top-down approach - Answer✔✔-seeks to gain top management commitment
and involvement in order to significantly affect intended changes. Implemented
throughout the organization.
Collaborative approach (pg 12) - Answer✔✔-involving professionals who are
affected by changes and who support the changes to the organization
,Analytical Approach - Answer✔✔-examines data, diagnoses present problems,
and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
Facilitation approach - Answer✔✔-uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and
strengths of the organization: planning for change; managing the change
process; and implementing, coaching, and problem solving during the change
Design approach - Answer✔✔-helps leaders and managers to develop
meaningful work climates where organizational members can accomplish their
goals in a healthy way
What constitutes an internal change? - Answer✔✔-Changes to an
organizations operating system
A formal subsystem consists of: (8 terms) - Answer✔✔-leadership, strategy,
management, goals, marketing, operations, technology, and structure
Type 1 error - Answer✔✔-happens when the environment is actually stable,
but the leaders and mangers perceive it as turbulent and proceed to take
unneeded actions to respond
Type 2 error - Answer✔✔-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the
necessary actions thus threatening the survival of the organization
, Developmental change - Answer✔✔-involves an improvement of what already
exists
Transitional change - Answer✔✔-consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
Transformational change - Answer✔✔-involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and
culture of an organization
Dunphy and Stace's Model four levels of change: Level 1 - Answer✔✔-Fine-
Tuning- This type of change involves an ongoing process of matching and fitting
an organization's strategy, structure, and processes with the environment. Ex.
Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - Answer✔✔-
Incremental Adjustment: Incremental adjustments are predictable changes that
evolve slowly and systematically at a constant rate over time within the
organization to fit the external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - Answer✔✔-Modular
transformation: Organizational change is radical in this type of change but is
focused on subparts rather than on the entire organization. For example:
restructuring departments, changes in key executives responsibilities,
introducing new processes. Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - Answer✔✔-
Corporate transformation: This type of change, like transformational change in
