IAED ETC TEST 2026 COMPLETE
QUESTIONS AND VERIFIED
ANSWERS
◉ 2. When faced with an ethical dilemma in the communication center,
the ETC should first: Answer: Follow the 3Ps: Protocol, Procedure, and
Policy
◉ 3. A procedure that has been highly defined, structured, and placed
into a reference system is known as a: Answer: Protocol
◉ 4. In this course, the "Three P's" refer to: Answer: Protocol,
Procedure, and Policy
◉ 5. During a disaster, in the Incident Command system (ICS) provides
an important framework for: Answer: maintaining command, managing
resources, adn coordinating efforts
◉ 6. In regard to legal negligence, causation is proven when: Answer: a
direct link between the breach of duty and the identified injury or
damage is established
◉ 7. What is an example of a trauma incident? Answer: a burned patient
, ◉ 8. An incident requiring HAZMAT response involves: Answer: the
release or escape of hazardous material
◉ 9. A tuner is used to "tune into" a specific bandwidth signal, each
tuning point is commonly called? Answer: a channel
◉ 10. When possible emergency tele-communicators should always ask
the caller for permission before providing dispatch life support (DLS)
instructions. T/F Answer: False
◉ 11. What does the acronym CAD stand for? Answer: Computer-
Aided Dispatch
◉ 12. In the context of the communication process, the medium is:
Answer: how the message is conveyed
◉ 13. For the caller, the perceived response time is often not as long as
the actual response time. Answer: False
◉ 14. When an ETC is having trouble communicating with a caller who
primarily speaks a foreign language, the ETC should: Answer: obtain
foreign launguage support, if available
◉ 15. When communicating with a caller suffering from hallucinations
or delusions, you should challenge the caller's false assertions and
beliefs. T/F Answer: False
QUESTIONS AND VERIFIED
ANSWERS
◉ 2. When faced with an ethical dilemma in the communication center,
the ETC should first: Answer: Follow the 3Ps: Protocol, Procedure, and
Policy
◉ 3. A procedure that has been highly defined, structured, and placed
into a reference system is known as a: Answer: Protocol
◉ 4. In this course, the "Three P's" refer to: Answer: Protocol,
Procedure, and Policy
◉ 5. During a disaster, in the Incident Command system (ICS) provides
an important framework for: Answer: maintaining command, managing
resources, adn coordinating efforts
◉ 6. In regard to legal negligence, causation is proven when: Answer: a
direct link between the breach of duty and the identified injury or
damage is established
◉ 7. What is an example of a trauma incident? Answer: a burned patient
, ◉ 8. An incident requiring HAZMAT response involves: Answer: the
release or escape of hazardous material
◉ 9. A tuner is used to "tune into" a specific bandwidth signal, each
tuning point is commonly called? Answer: a channel
◉ 10. When possible emergency tele-communicators should always ask
the caller for permission before providing dispatch life support (DLS)
instructions. T/F Answer: False
◉ 11. What does the acronym CAD stand for? Answer: Computer-
Aided Dispatch
◉ 12. In the context of the communication process, the medium is:
Answer: how the message is conveyed
◉ 13. For the caller, the perceived response time is often not as long as
the actual response time. Answer: False
◉ 14. When an ETC is having trouble communicating with a caller who
primarily speaks a foreign language, the ETC should: Answer: obtain
foreign launguage support, if available
◉ 15. When communicating with a caller suffering from hallucinations
or delusions, you should challenge the caller's false assertions and
beliefs. T/F Answer: False
