IAED ETC PRACTICE SET 2026
TESTED QUESTIONS AND CORRECT
SOLUTIONS
◉ True or False: If a field unit needs a certain type of assistance, it is
usually up to that field unit to locate, notify, and coordinate the
additional resources. Answer: False
◉ True or False: The IAED (the Academy) enforces its Code of Ethics
by withholding or revoking the certifications of those who fail to agree
to, or uphold, these standards. Answer: True
◉ When faced with an ethical dilemma in the communication center, the
ETC should first: Answer: Follow established protocol, procedure, and
policy
◉ A procedure that has been highly defined, structured, and placed into
a reference system is known as a: Answer: Protocol
◉ The three "P's" refer to: Answer: Protocol, procedure, and policy
◉ Wireless internet devices (such as smart phones) connect to the
internet using: Answer: WiFi
◉ Cell phone networks are divided into specific areas called cells, each
with its own: Answer: Antenna
,◉ True or False: Prior to the development of emergency number
technology, either the caller or the operator had to try to figure out
which agency or department emergency calls should go to, based on the
callers location. Answer: True
◉ What does the acronym TDD stand for? Answer:
Telecommunications device for the deaf
◉ What does the acronym VoIP stand for? Answer: Voice over Internet
Protocol
◉ The technology that allows an ETC to take an automatic number
identification (ANI) number and "dip" it into an address database is
called" Answer: ALI (automatic location identification)
◉ What does the acronym CAD stand for? Answer: Computer-aided
dispatch
◉ The total number of emergency calls has increased dramatically due
to wireless technology Answer: True
◉ In the context of the communication process, the "medium" is:
Answer: How the message is conveyed
, ◉ True or False: In the context of the communication process, "noise"
can occur when you are thinking about something else and essentially
blocking out most or all of an incoming message. Answer: True
◉ Diction refers to: Answer: The choice of words and phrases used to
communicate
◉ True or False: It is good practice for ETCs to try to impress callers by
using specialized language: Answer: False
◉ True or False: Active listening requires the ETC to tune out
distractions and focus on the caller's message. Answer: True
◉ ETCs are morally, and in many cases legally, obligated to: Answer:
Ensure confidentiality of intimate/sensitive information about the
caller/patient/victim
◉ True or False: Explaining to a caller what is happening and why
should be avoided because it wastes valuable time and increases
response times. Answer: False
◉ Given any specific type of incident, there must be no difference in:
Answer: The level of service that each calltaker in the agency provides
TESTED QUESTIONS AND CORRECT
SOLUTIONS
◉ True or False: If a field unit needs a certain type of assistance, it is
usually up to that field unit to locate, notify, and coordinate the
additional resources. Answer: False
◉ True or False: The IAED (the Academy) enforces its Code of Ethics
by withholding or revoking the certifications of those who fail to agree
to, or uphold, these standards. Answer: True
◉ When faced with an ethical dilemma in the communication center, the
ETC should first: Answer: Follow established protocol, procedure, and
policy
◉ A procedure that has been highly defined, structured, and placed into
a reference system is known as a: Answer: Protocol
◉ The three "P's" refer to: Answer: Protocol, procedure, and policy
◉ Wireless internet devices (such as smart phones) connect to the
internet using: Answer: WiFi
◉ Cell phone networks are divided into specific areas called cells, each
with its own: Answer: Antenna
,◉ True or False: Prior to the development of emergency number
technology, either the caller or the operator had to try to figure out
which agency or department emergency calls should go to, based on the
callers location. Answer: True
◉ What does the acronym TDD stand for? Answer:
Telecommunications device for the deaf
◉ What does the acronym VoIP stand for? Answer: Voice over Internet
Protocol
◉ The technology that allows an ETC to take an automatic number
identification (ANI) number and "dip" it into an address database is
called" Answer: ALI (automatic location identification)
◉ What does the acronym CAD stand for? Answer: Computer-aided
dispatch
◉ The total number of emergency calls has increased dramatically due
to wireless technology Answer: True
◉ In the context of the communication process, the "medium" is:
Answer: How the message is conveyed
, ◉ True or False: In the context of the communication process, "noise"
can occur when you are thinking about something else and essentially
blocking out most or all of an incoming message. Answer: True
◉ Diction refers to: Answer: The choice of words and phrases used to
communicate
◉ True or False: It is good practice for ETCs to try to impress callers by
using specialized language: Answer: False
◉ True or False: Active listening requires the ETC to tune out
distractions and focus on the caller's message. Answer: True
◉ ETCs are morally, and in many cases legally, obligated to: Answer:
Ensure confidentiality of intimate/sensitive information about the
caller/patient/victim
◉ True or False: Explaining to a caller what is happening and why
should be avoided because it wastes valuable time and increases
response times. Answer: False
◉ Given any specific type of incident, there must be no difference in:
Answer: The level of service that each calltaker in the agency provides
