IAED ETC STUDY GUIDE 2026
COMPLETE QUESTIONS AND
VERIFIED ANSWERS
◉ The technology that has reduce TDD/TTY is. Answer: Text to 911
◉ What does CYMBALS stand for. Answer: Color, year, make/model,
body style, accessories, license, state
◉ ANI and ALI stand for. Answer: Automatic Number Identification,
Automatic Location Identification
◉ Clear speech. Answer: The speech used when multiple agencies work
together does not include codes or acronyms
◉ The first info collected is. Answer: Address, ask them to repeat it
back
◉ 3rd part caller. Answer: Someone who sees it and calls it in but has no
relationship or further information for the incident
◉ Gap theory. Answer: Silence that causes anxiety during a call can be
filled with an explanation as to what the call taker is doing
, ◉ Hysteria threshold. Answer: The point when a caller looses all control
and is no longer capable of following instructions
◉ Repetitive persistence. Answer: Saying the exact thing over and over
with an instruction and a reason
◉ Dispatch danger zones. Answer: Errors and omissions that may lead
to complaints and law suits
◉ Wake effect collisions. Answer: An accident caused by an emergency
vehicle but does not directly involve the vehicle
◉ Four hallmarks of distress. Answer: Persistent feeling of fatigue, Loss
of motivation for the job, Negativity, Persistent cynicism
◉ Four essential elements of. Answer: Duty, breach of duty, causation
◉ Detrimental reliance. Answer: Legal term that describes the liability
of the department because of promised help that was not provided
◉ Traffic obstruction. Answer: Grizzly bear causing traffic problems
◉ Structure fire. Answer: Heavy black smoke coming from a window
COMPLETE QUESTIONS AND
VERIFIED ANSWERS
◉ The technology that has reduce TDD/TTY is. Answer: Text to 911
◉ What does CYMBALS stand for. Answer: Color, year, make/model,
body style, accessories, license, state
◉ ANI and ALI stand for. Answer: Automatic Number Identification,
Automatic Location Identification
◉ Clear speech. Answer: The speech used when multiple agencies work
together does not include codes or acronyms
◉ The first info collected is. Answer: Address, ask them to repeat it
back
◉ 3rd part caller. Answer: Someone who sees it and calls it in but has no
relationship or further information for the incident
◉ Gap theory. Answer: Silence that causes anxiety during a call can be
filled with an explanation as to what the call taker is doing
, ◉ Hysteria threshold. Answer: The point when a caller looses all control
and is no longer capable of following instructions
◉ Repetitive persistence. Answer: Saying the exact thing over and over
with an instruction and a reason
◉ Dispatch danger zones. Answer: Errors and omissions that may lead
to complaints and law suits
◉ Wake effect collisions. Answer: An accident caused by an emergency
vehicle but does not directly involve the vehicle
◉ Four hallmarks of distress. Answer: Persistent feeling of fatigue, Loss
of motivation for the job, Negativity, Persistent cynicism
◉ Four essential elements of. Answer: Duty, breach of duty, causation
◉ Detrimental reliance. Answer: Legal term that describes the liability
of the department because of promised help that was not provided
◉ Traffic obstruction. Answer: Grizzly bear causing traffic problems
◉ Structure fire. Answer: Heavy black smoke coming from a window
