IAED ETC TEST BANK 2026
COMPREHENSIVE QUESTIONS AND
ACCURATE SOLUTIONS VERIFIED
◉ An alert first-party caller reports that he doesn't feel well. He explains
that he feels nauseated and has some chest pain. What is the most
appropriate medical call classification for this case? Answer: chest
pain/chest discomfort
◉ When faced with an ethical dilemma in the communication center, the
ETC should first: Answer: Follow the 3Ps: Protocol, Procedure, and
Policy
◉ When communicating with a caller suffering from hallucinations or
delusions, you should challenge the caller's false assertions and beliefs.
T/F Answer: False
◉ A caller reports a heavy, black smoke coming from the window of a
nearby building. What is the most appropriate fire/rescue call
classification for this case? Answer: Structure Fire
◉ In this course, the "Three P's" refer to: Answer: Protocol, Procedure,
and Policy
◉ A procedure that has been highly defined, structured, and placed into
a reference system is known as a: Answer: Protocol
, ◉ What does the acronym TDD stand for? Answer:
Telecommunications Device for the Deaf
◉ When possible emergency tele-communicators should always ask the
caller for permission before providing dispatch life support (DLS)
instructions. T/F Answer: False
◉ One of the best techniques for reducing the negative effect of a call-
processing gaps is to: Answer: Tell the caller what you are doing and
why
◉ Most emergency callers are uncooperative or hysterical. T/F Answer:
False
◉ When a caller is having difficulty understanding you over the phone,
speaking louder is generally more helpful than speaking slower. T/F
Answer: False
◉ In some emergency communications centers, the responsibilities of
call taking and dispatching are distinct roles performed by separate
individuals. T/F Answer: True
◉ If a responder or field unit needs additional resources at the scene,
who would typically be responsible for locating, notifying, and
coordinating those additional resources? Answer: ETC (Emergency
Telecommunicator)
COMPREHENSIVE QUESTIONS AND
ACCURATE SOLUTIONS VERIFIED
◉ An alert first-party caller reports that he doesn't feel well. He explains
that he feels nauseated and has some chest pain. What is the most
appropriate medical call classification for this case? Answer: chest
pain/chest discomfort
◉ When faced with an ethical dilemma in the communication center, the
ETC should first: Answer: Follow the 3Ps: Protocol, Procedure, and
Policy
◉ When communicating with a caller suffering from hallucinations or
delusions, you should challenge the caller's false assertions and beliefs.
T/F Answer: False
◉ A caller reports a heavy, black smoke coming from the window of a
nearby building. What is the most appropriate fire/rescue call
classification for this case? Answer: Structure Fire
◉ In this course, the "Three P's" refer to: Answer: Protocol, Procedure,
and Policy
◉ A procedure that has been highly defined, structured, and placed into
a reference system is known as a: Answer: Protocol
, ◉ What does the acronym TDD stand for? Answer:
Telecommunications Device for the Deaf
◉ When possible emergency tele-communicators should always ask the
caller for permission before providing dispatch life support (DLS)
instructions. T/F Answer: False
◉ One of the best techniques for reducing the negative effect of a call-
processing gaps is to: Answer: Tell the caller what you are doing and
why
◉ Most emergency callers are uncooperative or hysterical. T/F Answer:
False
◉ When a caller is having difficulty understanding you over the phone,
speaking louder is generally more helpful than speaking slower. T/F
Answer: False
◉ In some emergency communications centers, the responsibilities of
call taking and dispatching are distinct roles performed by separate
individuals. T/F Answer: True
◉ If a responder or field unit needs additional resources at the scene,
who would typically be responsible for locating, notifying, and
coordinating those additional resources? Answer: ETC (Emergency
Telecommunicator)
