IAHSS ADVANCED TRAINING FOR
HEALTHCARE SECURITY PERSONNEL EXAM
REVIEW 2026 ACCURATE QUESTIONS AND
CORRECT SOLUTIONS MASTER STUDY
SHEET
◉ Which of the following is easier and more cost efficient for an
institution? Answer: Building in security systems during the
building design.
◉ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations.
Answer: Excellent
◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and
Service Standards.
◉ ___________ can be an excellent way to measure customer service
and improve performance. Answer: Feedback
,◉ What are elements in improving customer service? Answer:
Identify Customers, Attitude, Communication and Training.
◉ Communication is ______________. Answer: 93% body language and
7% words.
◉ The major source of premise liability in healthcare is from
_________ . Answer: Slips and falls.
◉ Property owners have a _________________ duty to maintain the
property in a __________________ condition. Answer: legal... reasonably
safe
◉ What elements are necessary to establish negligence in a premise
liability case? Answer: Duty to the plaintiff, failure to meet the duty
and breech of a duty caused an injury.
◉ Which risk factors should security officers identify? Answer:
Burned out lights, breached fence lines and slip and fall hazards.
◉ Failure to conduct routine patrol can ultimately result in what?
Answer: An increase in security spending and a liability exposure.
,◉ K-9 patrol teams can be particularly effective in dealing with
which situation? Answer: Emergency department violence.
◉ Bicycle patrol is? Answer: Faster than foot patrol and a vehicle in
heavy traffic.
◉ __________ patrol contributes, more than any other method of
patrol, to excessive socialization. Answer: Foot
◉ Security officers should have a valid driver's license if they are
going to do what? Answer: Operate a motorized vehicle, conduct
vehicle patrols on client property or transport authorized personnel.
◉ A security officer responding to a crime scene should do what?
Answer: Respond as quickly as possible, observing all safety
practices.
◉ After arriving at a crime scene, what should the security officer do
first? Answer: Protect his or her personal safety.
◉ Which of these is an example of factual evidence? Answer:
Physical evidence.
, ◉ Which of these should an office follow to be able to testify that the
evidence presented has merit? Answer: Proper chain of custody.
◉ Why are initial information gathering and proper note-taking key
to a successful investigation? Answer: 1) They memorialize
information gathered at the scene from those involved. 2) They
refresh your memory for later report writing purposes. 3) They are
subject to discovery in a criminal case and thus can be subpoenaed.
◉ When dealing with a personal-gain informant, what should the
officer do? Answer: Document the officer's interaction with the
informant.
◉ Which of the following is not a recommended guideline when an
outside agency conducts an undercover investigation? Answer:
Insist that all security department staff receive operational
information.
◉ Before using any covert monitoring devices, the officer should do
what? Answer: Review applicable state and federal laws.
◉ Which of the following are characteristics of a covert or
undercover operations protocol? Answer: 1) Strict, clear and
concise. 2) Clearly spells out when covert operations can be
performed. 3) Has safeguards in place to prevent improper behavior.
HEALTHCARE SECURITY PERSONNEL EXAM
REVIEW 2026 ACCURATE QUESTIONS AND
CORRECT SOLUTIONS MASTER STUDY
SHEET
◉ Which of the following is easier and more cost efficient for an
institution? Answer: Building in security systems during the
building design.
◉ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations.
Answer: Excellent
◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and
Service Standards.
◉ ___________ can be an excellent way to measure customer service
and improve performance. Answer: Feedback
,◉ What are elements in improving customer service? Answer:
Identify Customers, Attitude, Communication and Training.
◉ Communication is ______________. Answer: 93% body language and
7% words.
◉ The major source of premise liability in healthcare is from
_________ . Answer: Slips and falls.
◉ Property owners have a _________________ duty to maintain the
property in a __________________ condition. Answer: legal... reasonably
safe
◉ What elements are necessary to establish negligence in a premise
liability case? Answer: Duty to the plaintiff, failure to meet the duty
and breech of a duty caused an injury.
◉ Which risk factors should security officers identify? Answer:
Burned out lights, breached fence lines and slip and fall hazards.
◉ Failure to conduct routine patrol can ultimately result in what?
Answer: An increase in security spending and a liability exposure.
,◉ K-9 patrol teams can be particularly effective in dealing with
which situation? Answer: Emergency department violence.
◉ Bicycle patrol is? Answer: Faster than foot patrol and a vehicle in
heavy traffic.
◉ __________ patrol contributes, more than any other method of
patrol, to excessive socialization. Answer: Foot
◉ Security officers should have a valid driver's license if they are
going to do what? Answer: Operate a motorized vehicle, conduct
vehicle patrols on client property or transport authorized personnel.
◉ A security officer responding to a crime scene should do what?
Answer: Respond as quickly as possible, observing all safety
practices.
◉ After arriving at a crime scene, what should the security officer do
first? Answer: Protect his or her personal safety.
◉ Which of these is an example of factual evidence? Answer:
Physical evidence.
, ◉ Which of these should an office follow to be able to testify that the
evidence presented has merit? Answer: Proper chain of custody.
◉ Why are initial information gathering and proper note-taking key
to a successful investigation? Answer: 1) They memorialize
information gathered at the scene from those involved. 2) They
refresh your memory for later report writing purposes. 3) They are
subject to discovery in a criminal case and thus can be subpoenaed.
◉ When dealing with a personal-gain informant, what should the
officer do? Answer: Document the officer's interaction with the
informant.
◉ Which of the following is not a recommended guideline when an
outside agency conducts an undercover investigation? Answer:
Insist that all security department staff receive operational
information.
◉ Before using any covert monitoring devices, the officer should do
what? Answer: Review applicable state and federal laws.
◉ Which of the following are characteristics of a covert or
undercover operations protocol? Answer: 1) Strict, clear and
concise. 2) Clearly spells out when covert operations can be
performed. 3) Has safeguards in place to prevent improper behavior.
