IAHSS ADVANCED TRAINING FOR
HEALTHCARE SECURITY PERSONNEL FINAL
EXAM PAPER 2026 COMPLETE QUESTIONS
AND CORRECT ANSWERS GRADED A+
◉ Crime prevention is the anticipation, recognition, and appraisal of
a crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk.
◉ What must be done about life safety deficiencies found in the
hazard surveillance tour? Answer: Correct them immediately.
◉ What is the purpose of crime analysis? Answer: Identify problems
and develop strategies to reduce the problems.
◉ Which of the following is easier and more cost efficient for an
institution? Answer: Building in security systems during the
building design.
◉ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations.
Answer: Excellent
, ◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and
Service Standards.
◉ ___________ can be an excellent way to measure customer service
and improve performance. Answer: Feedback
◉ What are elements in improving customer service? Answer:
Identify Customers, Attitude, Communication and Training.
◉ Communication is ______________. Answer: 93% body language and
7% words.
◉ Which legal test takes into account neighborhood crime rates,
industry standards, and the owner's experience at other locations?
Answer: Totality of circumstances.
◉ The major source of premise liability in healthcare is from
_________ . Answer: Slips and falls.
◉ Property owners have a _________________ duty to maintain the
property in a __________________ condition. Answer: legal... reasonably
safe
HEALTHCARE SECURITY PERSONNEL FINAL
EXAM PAPER 2026 COMPLETE QUESTIONS
AND CORRECT ANSWERS GRADED A+
◉ Crime prevention is the anticipation, recognition, and appraisal of
a crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk.
◉ What must be done about life safety deficiencies found in the
hazard surveillance tour? Answer: Correct them immediately.
◉ What is the purpose of crime analysis? Answer: Identify problems
and develop strategies to reduce the problems.
◉ Which of the following is easier and more cost efficient for an
institution? Answer: Building in security systems during the
building design.
◉ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations.
Answer: Excellent
, ◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and
Service Standards.
◉ ___________ can be an excellent way to measure customer service
and improve performance. Answer: Feedback
◉ What are elements in improving customer service? Answer:
Identify Customers, Attitude, Communication and Training.
◉ Communication is ______________. Answer: 93% body language and
7% words.
◉ Which legal test takes into account neighborhood crime rates,
industry standards, and the owner's experience at other locations?
Answer: Totality of circumstances.
◉ The major source of premise liability in healthcare is from
_________ . Answer: Slips and falls.
◉ Property owners have a _________________ duty to maintain the
property in a __________________ condition. Answer: legal... reasonably
safe
