MERA CUSTOMER SERVICE TEST 1-25 | QUESTIONS
AND ANSWERS | 100% CORRECT.
What question do you ask to get feedback to see if the computer software met
the expectations of the customer? Answer - How has the software worked for
what you were using it for?
A new customer comes into your department, but you are helping another
customer . You should : Answer - Acknowledge the new customer's presence
with eye contact and/or a brief comment that you'll be right with him .
Which of the following would be the best option when trying to find out what a
customer wants to buy ? Answer - What color do you prefer in that brand?
A good reason for creating an opening for discussion is to : Answer - Get to
know what the customer wants .
The best way to talk to a new customer is to : Answer - Match what you say
and your tone of voice to her personality.
Three ways to create a positive impression of you and the store include :
Complementing the customer's taste; assuring the customer that he is the
expert ; and ; Answer - indicating that based on your professional product
knowledge, you feel his purchase are worthwhile.
AND ANSWERS | 100% CORRECT.
What question do you ask to get feedback to see if the computer software met
the expectations of the customer? Answer - How has the software worked for
what you were using it for?
A new customer comes into your department, but you are helping another
customer . You should : Answer - Acknowledge the new customer's presence
with eye contact and/or a brief comment that you'll be right with him .
Which of the following would be the best option when trying to find out what a
customer wants to buy ? Answer - What color do you prefer in that brand?
A good reason for creating an opening for discussion is to : Answer - Get to
know what the customer wants .
The best way to talk to a new customer is to : Answer - Match what you say
and your tone of voice to her personality.
Three ways to create a positive impression of you and the store include :
Complementing the customer's taste; assuring the customer that he is the
expert ; and ; Answer - indicating that based on your professional product
knowledge, you feel his purchase are worthwhile.
