MERA CUSTOMER SERVICE SCREENING PRE-TEST QUESTIONS ANSWERED CORRECTLY LATEST UPDATE
2026
What question do you ask to get feedback to see if the computer software met expectations of the
customer? - Answers How has the software worked for what you were using it for?
A new customer comes into your department, but you are helping another customer? You should -
Answers Acknowledge the new customer's presence with eye contact and/or a brief comment that
you will be right with him.
What is a great option when trying to find out what a customer wants to buy? - Answers What color
do you prefer in that brand?
A good reason for creating an opening for discussion is to? - Answers Get to know what the customer
wants.
The best way to talk to a new customer is to? - Answers Match what you say and your tone of voice
to her personality.
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert and> - Answers Indicating that based on
your professional product knowledge, you feel his purchases are worthwhile.
If the customer is not shopping alone, you can include the rest of the party by? - Answers Giving
other service to those in the party, such as offering a chair or a refreshment.
A customer has looked at several watches and seems to like one best. She tries it on, sets is to the
correct time, and asks if the hand can be changed to another style. You show her the options and she
likes one in particular. What is best to say to close the sale? - Answers Shall I go ahead and replace
the band for you or do you want to keep both styles for different looks.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? - Answers 25%
If a customer walks directly to an item, this may include that he? - Answers Knows what he wants and
would probably appreciate quick, efficient service.
Your ultimate goal as a sales associate is to - Answers Satisfy the customer.
You can best determine the customer's needs by gathering information through careful observation
and by? - Answers Asking the customer thoughtful questions.
To keep the lines of communication open, the best questions to ask are? - Answers Begin with who,
what, where, when, how or why!
This is an example of an open ended question. - Answers What features are important to you?
When fitting the products to the customer, you should? - Answers Ask questions that will help her
define the right fit.
What phrase may be appropriate when discussing clothing size with your customer? - Answers Have
you worn this brand before? What size was most comfortable for you?
How would you handle a situation when a customer wants a brand that you do not carry? - Answers
Get permission from him to show the items you do have that meets his needs.
If your store does not offer the particular product of service the customer is looking for, your first
option should always be to? - Answers Suggest alternatives that your store does carry.
This is a scenario for the proper use of a business card. The salesperson says? - Answers I have
enjoyed helping you with your gift selection. Here is my business card in case I can be of further
assistance. Feel free to call me directly if you have any questions or special requests.
This is an acceptable way to ask a customer's permission to provide alternatives? - Answers We do
not carry that specific brand but may I suggest.....
Referring a customer to a competitor will likely result in? - Answers The customer seeking you out for
future needs.
Creating customer loyalty is rewarding for? - Answers The store, the customer, and the sales
associate.
A computer store has a sign posted on the door that says, "No food or drink to be brought into the
store." A sales associate is ringing up a customer and see that another customer has a small child who
is eating an ice cream cone. The child is standing in front of your newest laptops. What should the
sales associate's best response be? - Answers Briefly interrupt the first customer's transaction, ask
the second customer to kindly dispose of the ice cream.
Two of the basics needed to ensure that a customer has a pleasant experience when he comes to
your store are? - Answers An enjoyable atmosphere and super service.
2026
What question do you ask to get feedback to see if the computer software met expectations of the
customer? - Answers How has the software worked for what you were using it for?
A new customer comes into your department, but you are helping another customer? You should -
Answers Acknowledge the new customer's presence with eye contact and/or a brief comment that
you will be right with him.
What is a great option when trying to find out what a customer wants to buy? - Answers What color
do you prefer in that brand?
A good reason for creating an opening for discussion is to? - Answers Get to know what the customer
wants.
The best way to talk to a new customer is to? - Answers Match what you say and your tone of voice
to her personality.
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert and> - Answers Indicating that based on
your professional product knowledge, you feel his purchases are worthwhile.
If the customer is not shopping alone, you can include the rest of the party by? - Answers Giving
other service to those in the party, such as offering a chair or a refreshment.
A customer has looked at several watches and seems to like one best. She tries it on, sets is to the
correct time, and asks if the hand can be changed to another style. You show her the options and she
likes one in particular. What is best to say to close the sale? - Answers Shall I go ahead and replace
the band for you or do you want to keep both styles for different looks.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? - Answers 25%
If a customer walks directly to an item, this may include that he? - Answers Knows what he wants and
would probably appreciate quick, efficient service.
Your ultimate goal as a sales associate is to - Answers Satisfy the customer.
You can best determine the customer's needs by gathering information through careful observation
and by? - Answers Asking the customer thoughtful questions.
To keep the lines of communication open, the best questions to ask are? - Answers Begin with who,
what, where, when, how or why!
This is an example of an open ended question. - Answers What features are important to you?
When fitting the products to the customer, you should? - Answers Ask questions that will help her
define the right fit.
What phrase may be appropriate when discussing clothing size with your customer? - Answers Have
you worn this brand before? What size was most comfortable for you?
How would you handle a situation when a customer wants a brand that you do not carry? - Answers
Get permission from him to show the items you do have that meets his needs.
If your store does not offer the particular product of service the customer is looking for, your first
option should always be to? - Answers Suggest alternatives that your store does carry.
This is a scenario for the proper use of a business card. The salesperson says? - Answers I have
enjoyed helping you with your gift selection. Here is my business card in case I can be of further
assistance. Feel free to call me directly if you have any questions or special requests.
This is an acceptable way to ask a customer's permission to provide alternatives? - Answers We do
not carry that specific brand but may I suggest.....
Referring a customer to a competitor will likely result in? - Answers The customer seeking you out for
future needs.
Creating customer loyalty is rewarding for? - Answers The store, the customer, and the sales
associate.
A computer store has a sign posted on the door that says, "No food or drink to be brought into the
store." A sales associate is ringing up a customer and see that another customer has a small child who
is eating an ice cream cone. The child is standing in front of your newest laptops. What should the
sales associate's best response be? - Answers Briefly interrupt the first customer's transaction, ask
the second customer to kindly dispose of the ice cream.
Two of the basics needed to ensure that a customer has a pleasant experience when he comes to
your store are? - Answers An enjoyable atmosphere and super service.
