Manufacturing and production operations create form utility. - Answers True
(T/F) The "bullwhip" effect occurs when forecast errors are magnified and demand variability
increases as orders move upstream from retailers to distributors to producers. - Answers True
Offshoring is a term that means relocating an activity to a contract manufacturer in another country. -
Answers True
Packaging is very important in the manufacturing operation. - Answers True
Lean production relies on: - Answers pull-based systems
Packaging is: - Answers critical to logistics.
Most processes are basically organized the same. - Answers False
In assemble-to-order production: - Answers the finished product is generally a combination of
common components and a limited number of options or accessories made available to the customer.
Which of these is not a production method? - Answers Create-to-order
Phantom demand is created by over-ordering during peak demand. - Answers True
A weighted moving average assigns higher weights to more recent periods. - Answers True
This type of forecast error measure is the only one to show if a stock out or overage occurred: -
Answers CFE (bias)
The essence of demand management is to estimate and manage _____ and use this information to
make operating decisions. - Answers customer demand
Customer service is anything that touches the customer. - Answers True
Activity Based Costing (ABC) allocates costs to activities based on a fixed predetermined measure
(e.g., cases). - Answers False
Customer relationship management is a new concept only recently receiving attention. - Answers
False
A stockout always results in a back order. - Answers False
Activity Based Costing: - Answers can be combined with customer segmentation.